Toyota of Dallas

Toyota of Dallas responded

Wow, talk about speedy service! We love hearing about quick and efficient visits like yours. Thanks for sharing your experience!

Toyota of Dallas responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with us. Our team strives to provide friendly, fast, and thorough service, and we’re glad we exceeded your expectations. If you need anything else in the future, don’t hesitate to reach out!

Toyota of Dallas responded

Thank you for your kind review! We're glad to hear that Joe kept you updated on your Tundra's status and provided excellent service. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Dallas responded

Thank you so much for your kind and thorough review! We are thrilled to hear that Gary Davidson exceeded your expectations and provided the level of professionalism, courtesy, and communication that you deserve. We're so sorry to hear about your experience with the other dealerships, but we're honored to have been able to turn that around for you. Your trust and loyalty mean the world to us, and we’re grateful for your heartfelt recommendation. We’ll be sure to keep up the good work, and we look forward to continuing to serve you and your vehicle in the future!

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that you found the dealership clean and comfortable, and that our staff made a positive impression. It's wonderful to know that even the cleaning staff went above and beyond in making you feel welcomed. We truly appreciate your feedback!

Toyota of Dallas responded

Thank you for taking the time to provide us with this detailed feedback about your recent visit. We're pleased to hear that Fernando provided great service as your advisor. His dedication to customer satisfaction is something we greatly value. However, we are deeply concerned about the experience you had while waiting to be connected with your advisor. The behavior you described from our attendants falls well short of our service standards. We expect all of our staff to be attentive, professional, and focused on our customers at all times. We sincerely apologize for this lapse in customer service. Please know that we take your feedback very seriously and will use it to improve our training and reinforce our expectations with our team. We appreciate your patience and your willingness to bring this to our attention. It's through honest feedback like yours that we can continually improve our service. We hope to have the opportunity to provide you with a consistently excellent experience in the future.

Toyota of Dallas responded

Thank you for your kind words! We’re so glad to hear that Greg was able to understand your needs and provide quick and efficient service for your car. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for your kind review! We're so glad to hear that we were able to work with you and make a deal that suited your needs. Making our customers feel valued is a top priority, and we're happy we could provide that experience for you. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Dallas responded

We are delighted to hear about your positive experience with Daniel and our dealership. Our team takes great pride in providing professional and courteous service, and we are grateful that Daniel exemplified these qualities during your interaction. Thank you for your recommendation and for taking the time to share your feedback. We appreciate customers like you who help us recognize the outstanding work of our staff.

Toyota of Dallas responded

Thank you for your feedback. We apologize for any frustration our recent changes may have caused, particularly regarding the credit card service fee and the absence of a car wash. We understand how important these factors are to our customers. To address your concerns directly, we encourage you to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. She would be happy to discuss your feedback and work towards a resolution. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you for your understanding.