Toyota of Dallas

Very friendly service from my first interaction to sales and the financing team. Very professional and organized. Highly recommend. and the financing team. Very professional and organized. Highly recommend. More

Joe was excellent. He made me feel confident about the service I had done today. I really appreciate a technician who makes me feel that way. He made me feel confident about the service I had done today. I really appreciate a technician who makes me feel that way. More

Estuvo muy bien como me atendieron de doy las gracias a la dora Ibarra gra la dora Ibarra gra More

I’m posting to share our negative experience in dealing with Toyota of Dallas. We had not purchased a new car in almost 20 years. We finally made the decision and were so excited to buy our next dream car with Toyota of Dallas. We had not purchased a new car in almost 20 years. We finally made the decision and were so excited to buy our next dream car. That dream turned to a nightmare that has not yet ended, almost two month later. We were told that the vehicle we wanted was not available on the lot but was available elsewhere and that they could get it for us. We gave a $1000 deposit and was told it would take 2-3 weeks. About two weeks later I called for an update. I was told that they could not get the vehicle and it was ordered from the manufacturer and again they assured us it would only be a few weeks. That was my first sign that they may not be telling me the truth. How could they order one so quickly and why weren’t notified to ensure the order had all the specs we wanted. What we found is they can’t. No manufacturer can build and ship an ordered vehicle that quickly. Then, we get a call that our vehicle would arrive the next week but if we wanted a vehicle that didn’t have all the features we wanted it would be there sooner. We told them that we had waited for almost 20 years why would we settle for a vehicle that wasn’t what we ordered. We were so excited! We then realized it’s nothing close to what they claim they ordered specifically for us. It was the wrong interior color and also lacked nearly every bit of equipment we told them we wanted. Meanwhile, they still have our money. It’s obvious now that this vehicle was on the way all along as a stock order and they think they can just stuff us into it without any consideration for our family. To them, we’re not a person, a family yet just another sale. Now, almost two months later, we are nowhere close to getting our dream vehicle and they still won’t return our money. We even asked them to show us where they ordered what we wanted and told them we would wait. Again, we had waited almost 20 years, what’s another few months. They wouldn’t do that. They told us Toyota doesn’t do that. We then told them we would share our experience on their reviews because of their lack of any sort of customer service. The young lady that works at the customer service desk told me, “Go right ahead ma’am. “ To anyone thinking about purchasing at Toyota of Dallas, think hard. The GM has all this about being a man of God and the community on his profile. Darren Dortch, Managing Partner/General Manager, this is directed at you. If there is any integrity in you or your organization, you’ll see that we get our money back so we can go and take our business to a reputable dealer that will treat us like we deserve to be treated. Your team misled us, took advantage of us, and tried to stuff us into a car we didn’t want. Your team either doesn’t have the ability or the skills needed to meet our request. We just want this horrible experience to be over. I’m sure Berkshire Hathaway, your parent company, doesn’t want this type of publicity or heat. Please just return my money. More

Doug was excellent to work with. He explained everything and didn’t pressure me into something I didn’t want but let me know why and when I should have the work done. Will ask for Do He explained everything and didn’t pressure me into something I didn’t want but let me know why and when I should have the work done. Will ask for Doug when I go back More

Horrible service from start to finish. Was told incorrect information and wasted 20 minutes before anyone thought to check me in. Was not told that credit card would incur an additional Was told incorrect information and wasted 20 minutes before anyone thought to check me in. Was not told that credit card would incur an additional fee until there. More

Greg was a big help! Very knowledgeable and he helped with my tires. Great experience! Very knowledgeable and he helped with my tires. Great experience! More

I had a great experience servicing my car at Toyota Of Dallas, Forest lane. The staff was friendly and efficient, ensuring my car was ready on time. The service team explained everything clearly and answe Dallas, Forest lane. The staff was friendly and efficient, ensuring my car was ready on time. The service team explained everything clearly and answered my questions. Overall, very satisfied with the quality and professionalism! More

Joe Delapa did a great job of taking care of my oil/filter change on my 2014 Camry. Service was completed ahead of schedule. He explained the 3% credit card fee charge, but the dealership should oil/filter change on my 2014 Camry. Service was completed ahead of schedule. He explained the 3% credit card fee charge, but the dealership should show the 3% charge on the web page so that customers can be prepared to make arrangements if they choose not to use a credit card. More

Good efficient and reliable service,they been able to do the service in my truck thanks a lot the service in my truck thanks a lot More