Toyota of Dallas

Excessive upselling. I have less than 14,000 miles on this car. They said I need valves cleaned and brake work which, according to the service advisor , is not covered under my maintenance plan or warra this car. They said I need valves cleaned and brake work which, according to the service advisor , is not covered under my maintenance plan or warranty. I will be returning to Toyota of Rockwell where they do not upsell their customers. More

Toyota of Dallas discriminates against women and are bullies and thieves! I bought a 2020 Lexus IS300 on Dec 3,2021. When I purchased the car it had Bridgestone tires on the car, when they delivered t bullies and thieves! I bought a 2020 Lexus IS300 on Dec 3,2021. When I purchased the car it had Bridgestone tires on the car, when they delivered the car to me that afternoon at my place of employment they had taken the Bridgestone off and put on no name tires on my car. I immediately brought it to their attention, they would not respond to me for 2 day so I went to the dealership. Syed Jafir, the used car manager, told me he did not owe me anything. This made me mad so I raised my voice and he told me to lower my voice. At this point the GM, Cody Freeman, came over and told me to lower my voice and he owed me nothing and would do nothing for me. This happened because I am a female! If I were a male they would never have told me to lower my voice and they wouldn't have switched my tires to $30 no name tires. They are still refusing to fix the damage they have caused. I have left voicemails for the Managing Partner, Darren Dortch with no response. I have filed a complaint with the corporate office. It is sad to me that as a female I can not go and purchase a car with out being discriminated against and pushed around. If I were a man this would not have happened. All I want are Bridgestone tires put on the car, with the cheap tires my car it drives rough. Run away from Toyota of Dallas ESPECIALLY IF YOU ARE A WOMAN. More

I gave this dealership the opportunity to address my concerns before posting a negative review, but I couldn't even get a response when I left a phone message on the voicemail of Mr. Dortch, the managin concerns before posting a negative review, but I couldn't even get a response when I left a phone message on the voicemail of Mr. Dortch, the managing partner of Toyota of Dallas, and could not reach either of the two "customer relations managers", and no one would put me through to any service department manager - who, if he does exist, is not listed on their website. I have serviced my Toyota at this dealership since buying it in 2019. I took my car in for regular servicing on November 29th. Prior to bringing it in, I asked if I could take care of the fuel pump recall at the same time. The person on the phone looked something up and then said, yes, it could be done at the same time. So I brought my car in. After waiting around for a shuttle back to my house - a shuttle not full of unmasked people and an unmasked driver - I gave up and took a Lyft back to my house. Later that day, I received a phone call telling me that my car was ready, but that the dealership did not have the part necessary to perform the recall service, but that they would order it and I could get that done in about two weeks. No explanation as to why they had said they had the part, but now suddenly didn't have the part. When whitish-gray smoke started billowing out of my exhaust pipes (about 15 feet forth of 12 foot high smoke) the next time that I drove the car, I contacted my service adviser at Toyota of Dallas and he arranged for the car to be towed back to the dealership to see what was wrong. At around 8:30am the next day, the tow truck arrived and towed the car away. Having heard nothing by 3:15 the next day, I called and was told my service advisor wasn't working that day - something he failed to mention the previous day when he said he would have it towed in. Another service advisor told me that they hadn't yet looked at the car. I then asked if I could have a rental car since they hadn't had time to check out the car. He said they had no loaner cars available and that my situation didn't qualify for a rental car. At this point, I was dissatisfied, so said I wanted to talk to the manager of the service department because that was unacceptable, given that their service department had caused the issue and left me car-less.. He put me on hold, but rather than transferring me to the manager, got back on and said that actually they had just looked at my car and that the issue with the car was that their mechanic had overfilled the oil of my Rav4 HYBRID, but now they would be changing out the oil and that there was nothing else they could do and no way to check to see if any damage had been caused by the over-fill. He said that "as a courtesy" because of the error, they would detail my car for me, but that if I wanted the detailing I couldn't get the car until the next day around mid-morning. Given that I had now been without a car for a whole day, I accepted the further delay and accepted their detailing offer, so I said I would leave it, but asked whether they would tell me when it was ready. He said they would. The next day, when I hadn't heard anything y 10:30 a.m., I called. I asked whether my service advisor was back in and was told he was and that I would be transferred to him. After being on hold for five minutes, I re-dialed, explained I had been on hold for 5 minutes, and asked if someone else could tell me if my car was ready. I was told that my service advisor was at his desk and I was re-transferred to him. After three more minutes on hold, I hung up and redialed. This time I reached my service advisor who informed me that my car was ready and had been ready. No explanation as to why he hadn't called to let me know. I then asked if I could have a shuttle to the dealership to collect the car and he seemed surprised that I needed a ride and said I could call the shuttle number for a ride (apparently, unlike Toyota of Richardson and Toyota of Plano, the service advisor at Toyota of Dallas does not arrange for the shuttle). When I called the shuttle service number, I reached a helpful driver who did add me to his list and collected me about 45 minutes later. I have no complaints regarding the shuttle driver, but when he explained to me that there was typically a long wait, I did wonder whether it would have been less wait time if my service advisor would have taken the time to at least tell me when my car was ready, rather than waiting for me to call in after 10:30 to find out. My service advisor did not say hello or speak to me when I came to collect my car, though he did walk by me. The checkout person told me I would not owe anything (as if I should, given that it was the mistake of the service department's mechanic). NO ONE EVER APOLOGIZED FOR THE MECHANIC'S MISTAKE. NO ONE CARED THAT I WAS WITHOUT MY VEHICLE FOR MORE THAN A DAY. As to the "detailing," don't pay to have it done at this dealership - for while they did a great job on the exterior sides of my car and my tires and wheel wells, detailing at this location was extremely lacking, as their is no detail to their detail - it does not even include full vacuuming or any cleaning of the top of the vehicle. Is this what they call customer service? My future servicing will not be at this location. The only reason for two stars instead of one, is that they sent the tow truck. More