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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.2
931 Reviews
Call Dealership (972) 584-9144

2610 Forest Ln

Dallas, TX

75234

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Showing 931 reviews

April 17, 2025

Israel has been amazing to have as my service rep. He goes the extra mile always to make sure the truck is always in great shape! He also is just a great person to deal with. Thank you! More

by txinvestors88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel
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Apr 21, 2025 -

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that Israel has been such a great service advisor for you. It’s wonderful to know that he consistently goes the extra mile to ensure your truck is in top shape, and that you’ve enjoyed working with him. We truly appreciate your kind words and look forward to continuing to provide you with excellent service!

April 16, 2025

Jacob was eager to help- good communication and timely updates. Absolutely no fuss. It was a pleasure More

by ejstockweather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Apr 17, 2025 -

Toyota of Dallas responded

Thank you for your wonderful feedback! We're so glad to hear that Jacob was able to assist you with great communication and timely updates. It's fantastic to know that your experience was smooth and hassle-free. We appreciate your kind words and are happy to have made the process a pleasure for you!

April 11, 2025

Madison was asome 5 stars in professionalism 5 stars in service 5 stars in on time appointment. More

by ALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Apr 14, 2025 -

Toyota of Dallas responded

It's wonderful to hear such positive feedback about Madison! We're thrilled that her professionalism, service, and punctuality stood out to you. We strive to provide excellent service in all areas, and your five-star rating is greatly appreciated. We'll be sure to share your kind words with Madison and the team. Thank you for taking the time to share your experience!

March 30, 2025

Employees need improvement in communication, professionalism, and decorum. They come across unfriendly and unkempt. It’s challenging to appreciate the mechanical service when you’re not sure i More

by Otis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alfredo and the overweight male at the bay desk
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Mar 30, 2025 -

Otis responded

Overall, the experience at the beginning should make the customer feel comfortable and confident that their car is in the best hands. That what you see or what is very observable pales in comparison to the service that is being provided behind the scenes. I got my vehicle back with needing to put my seat all the way back up from a large person with the AC on blast. Disappointing.

Apr 03, 2025 -

Toyota of Dallas responded

We are sorry to hear that your experience did not meet your expectations. We understand how important clear communication and professionalism are, and we would appreciate the opportunity to address your concerns. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your experience further and work toward a resolution.

March 27, 2025

My advisor Greg was a great friendly person with enough knowledge. They did a multipoint inspection which was not very authentic. My horn connection was detached but on the report they wrote it's workin More

by sonet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 31, 2025 -

Toyota of Dallas responded

We appreciate your feedback regarding your service experience and are glad to hear that you found your advisor, Greg, to be friendly and knowledgeable. We are sorry to hear that you feel the multipoint inspection was not authentic. We take these matters seriously and would like to investigate this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, so we can address your concerns and ensure your satisfaction.

March 26, 2025

Toyota of Dallas is conveniently located very close to my home and offers friendly, reliable service More

by AJacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tulla
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March 26, 2025

Toyota of Dallas is conveniently located close to my home, they provide friendly and reliable service. More

by AJacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tulla
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Mar 27, 2025 -

Toyota of Dallas responded

Thank you for your feedback! We're so glad to hear that our location is convenient for you and that you’ve had friendly and reliable service with us. We truly appreciate your support and look forward to continuing to serve you!

March 25, 2025

Device was great service attendant very attentive and accurate. All around a great service visit. More

by chrisartist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tully.
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Mar 26, 2025 -

Toyota of Dallas responded

Thank you for your kind words! We're thrilled to hear that you had a great service visit and that our team provided attentive and accurate assistance. We appreciate your support and look forward to serving you again in the future!

March 23, 2025

Had oil change done. Was in & out in approx 1hr. Got my inspection report which tells me about recommended services. Waiting area was pretty clean. I don’t have any compl More

by Lanoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 24, 2025 -

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that Greg provided you with great service and took care of updating your records. It's great to know you had a smooth and efficient visit for your oil change. We truly appreciate your feedback and will be sure to pass along your thanks to Greg. We look forward to assisting you again in the future!

March 20, 2025

Greg at the service department was amazing. Very nice to hear about his stories about the different cars he owns and he makes it fun by adding little jokes. More

by leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Mar 21, 2025 -

Toyota of Dallas responded

Thank you for the wonderful feedback! We're so glad to hear that Greg made your experience enjoyable with his stories and sense of humor. It’s great to know he added a fun touch to your visit while providing excellent service. We appreciate you sharing and look forward to seeing you again!

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