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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.3
965 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 965 reviews

September 29, 2025

Got a good offer from this dealership. It was a no brainer to take the deal that I received, and loved the financing team More

by Mauricioalfaro15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aurelio Oyarvide
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Sep 30, 2025 -

Toyota of Dallas responded

We are utterly delighted to hear that you found such great value in the offer we provided. It sounds like the deal truly made sense for your needs, and we're thrilled that our financing team made such a positive impression on you. Your satisfaction with both the pricing and the financing process means everything to us at Toyota of Dallas. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

September 25, 2025

The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. A More

by fgonzo50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Gary
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Sep 26, 2025 -

Toyota of Dallas responded

We acknowledge your feedback and appreciate you taking the time to share your experience. We understand that the vehicle purchase process didn't meet your expectations, and we value your honest perspective about our sales approach. It's wonderful to hear that our service advisors Brian and Gary provided you with excellent communication and honest service. Their dedication to keeping customers informed and providing transparent guidance reflects the standard we strive for across all departments. We understand your frustration regarding the remainder of your experience, as this doesn't align with the respectful and professional experience we aim to provide every customer. Your feedback helps us continue improving our service across all departments. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com to discuss your experience further.

September 20, 2025

The service department specifically Zahid is amazing and the best service department I’ve ever encountered. And if I could just rate the service department it’d be 5 stars. The sales department is the worst More

by Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zahid
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Sep 22, 2025 -

Toyota of Dallas responded

Thank you for taking the time to provide feedback about your experience with us. We truly value hearing about both the positive and challenging aspects of your visit. It means a great deal to us that you found our service department exceptional and that your experience there exceeded your expectations. We're proud to have team members who provide outstanding care for our customers' vehicles. The situation that you've described with our sales department is not the level of service we strive to provide, and we would like to discuss this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address these issues directly and improve your overall experience with us. Your feedback helps us ensure that all aspects of our dealership meet the high standards our customers deserve.

September 18, 2025

Hanna helped me a lot, and Told me all I needed for my car. Hanna 5 starts! More

by mariapfabrega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hanna
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Sep 19, 2025 -

Toyota of Dallas responded

We appreciate your input and are pleased to hear that our team member provided you with helpful guidance about your vehicle needs. It sounds like you received the information and assistance you were looking for during your visit. Your feedback about the support you received is valuable to us, and we're glad we could help you with your automotive requirements. We strive to ensure every customer feels informed and well-cared for throughout their experience with us. We are concerned to see that your overall experience was only worthy of three stars, and would love to learn what we could have done to improve your experience. At your earliest convenience, please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. We look forward to hearing from you.

September 14, 2025

The customer service was amazing! Desirae Thompson made me feel welcomed and handled all of my needs . I was in and out in no time . More

by Pcassana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desirae Thompson
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September 11, 2025

Zahid is awesome. There's a push for unnecessary services but understandable due to economy. I left a note to check rattling, but it was not checked as another appoint More

by joeldsan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zahid
Report | Print
September 10, 2025

Zahid did a good job in handling the Toyota extended warranty for my 2017 Highlander More

by Billbaldwin3321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahid
Report | Print
Oct 01, 2025 -

Toyota of Dallas responded

Thank you for your positive feedback about Zahid's assistance with your Toyota extended warranty. We're glad to hear you had a great experience, and we appreciate your business. We look forward to serving you again in the future.

September 07, 2025

Mr.Zahid Khahsar was very friendly and professional we like to come again and see him again to help More

by naseemali2257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahid Khahsar
Report | Print
Sep 25, 2025 -

Toyota of Dallas responded

Thank you for your review! We are delighted to hear that you had such a positive experience with our team member who provided friendly and professional service. It means so much to us at Toyota of Dallas when customers feel valued and well-cared for during their visit. Your kind words about the exceptional service you received truly brighten our day. We look forward to welcoming you back and providing you with the same outstanding experience in the future. Your satisfaction is our top priority, and we are grateful for customers like you who take the time to share their positive experiences.

September 05, 2025

I really like the service at Toyota of Dallas because kind and great customer service More

by chenda_g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Slfredo
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Sep 05, 2025 -

chenda_g responded

Thank you

August 31, 2025

Good place to buy car Nice personal good customer service Take care people good management More

by Scontreras520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Humberto Vásquez
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Sep 17, 2025 -

Toyota of Dallas responded

We are thrilled to hear about your positive experience with our team. It means so much to know that you found our location to be an excellent place for your car purchase. Your feedback about our staff providing quality personal attention and excellent customer service truly brightens our day. We take pride in caring for each customer and maintaining strong leadership, so knowing that these efforts made a difference in your experience is wonderful to hear. Thank you for choosing Toyota of Dallas and for sharing your kind words about your visit.

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