Toyota of Dallas

I have made an appointment to see a hybrid camry 2 days in advance. I called 2 hrs before my appointment to confirm they still have the vehicle. They have even assured me that they have it and 1 other for in advance. I called 2 hrs before my appointment to confirm they still have the vehicle. They have even assured me that they have it and 1 other for me to see and compare. Once I got there, I waited for 30 minutes and they couldn't find idris-the sale rep.. another sale rep. told me she would help me but never come back after I told her I am looking for a hybrid camry. It is the worst lying practice to get the customers to come in when they don't even have the vehicle I am looking for, especially with the gas prices now a day. Beware of this dealership you all !!! More

It was my second purchase and great experience with Toyota of Dallas. This time I was trading in two vehicles which I new was going to be a challenge but they made it happen and got me a deal I was hap Toyota of Dallas. This time I was trading in two vehicles which I new was going to be a challenge but they made it happen and got me a deal I was happy with. More

Sales rep very agressive and persisted pressing for answers when the answer was already given. answers when the answer was already given. More

We purchased a 2022 4Runner with the following specs: moonroof, leather interior, midnight black. The sales associate (SA) reviewed incoming inventory and found a TRD that met all my specs. My husband moonroof, leather interior, midnight black. The sales associate (SA) reviewed incoming inventory and found a TRD that met all my specs. My husband was apprehensive about purchasing a vehicle we had not seen in person, but we reiterated my preferences to the SA and he made us both feel confident that we were getting exactly what we wanted. The vehicle was delivered to us and when I got in the vehicle I instantly noted that there was no moonroof. We called the SA promptly, he was apologetic and told us to keep it overnight until he spoke to his manager. That was the start to and absolute a nightmare. Calls were made, some of them not returned or no viable solutions offered. Meanwhile the clock was ticking, and the vehicle was still in our possession and not by our choice. This was a stressful experience and we were made to feel like staff expected us to settle and end our pursuit. Situation was escalated per husband’s request. We were notified that a 4Runner Limited was coming in at which point we agreed to purchase. We were told to keep the TRD in our possession. Limited arrived and the SA told us they the TRD back as a trade-in! Honestly, my heart broke when I realized that this was their ploy all along and we were going to take a loss because the SA not only made an error, but also refused to admit to that error. We trusted TOD but our expectations of a highly reliable dealership were not met by sales staff. We went from a 60K TRD to the SA proposing the “good news” of an 85K Limited. We understand that the Limited carries a heftier price tag and we negotiated for a more reasonable price –reasonable but not fair, as we were made to pay for the SA’s mistake and absolute mishandling of the situation and there is zero fairness in that. Had the SA owned up to his mistake, I likely would have kept the TRD and I wouldn’t be writing a grievance. But he sat before us and told us that he did not recall us ever asking for a moonroof. He also generated his notes from that day, from a document that could easily be manipulated to fit his narrative. The SA did not have our best interest in mind, his bottom-line was the commission. The manager didn’t help the situation by adding “I wasn’t here that night, so I don’t know if you asked for a moonroof or not.” As a professional in the field of healthcare risk management, I would never make a patient feel like their concerns were not valid. That is the difference between an organization with integrity and an organization that permits their sales associates to take advantage of the community they serve. Frankly, I was appalled at the lack of empathy and downright dishonesty. This situation could have been avoided and the issue remedied the moment my husband placed the initial phone call on the evening the TRD arrived. Instead, we were put in a position where we lost money and undoubtedly, the dealership took a loss too. The only silver lining was working with Melina Gonzalez in Finance. As we sat in her office feeling absolutely defeated, Melina was a breath of fresh air. Unfortunately, for all the adverse reasons stated herein plus not meeting our needs with the dignity that we deserve for choosing TOD, we will not be returning customers and do not recommend this dealership. More

Yenairy was awesome! She was very helpful, and nick in finance was very knowledgeable and patient She was very helpful, and nick in finance was very knowledgeable and patient More

Very friendly and helpful sales person Aurelio Oyarvide and the finance department very polite and professional. and the finance department very polite and professional. More

We definitely will recommend this dealer to all our friends and family. In particular we want to thank Jose Serrano for his help in our recent lease of our 2022 Toyota Highlander. Priscilla Sives friends and family. In particular we want to thank Jose Serrano for his help in our recent lease of our 2022 Toyota Highlander. Priscilla Sives More

Never revealed truck was in an accident. Only 1 key given. No floor mats.interest rate was much higher than advised with good credit score. Only 1 key given. No floor mats.interest rate was much higher than advised with good credit score. More

Great buying experience, not easy buying a car these days but TOD and Farrah made it easy! but TOD and Farrah made it easy! More

They are so nice and helpful. Blayke Tofte was very nice and he helped a lot; he did tried hard to make sure we have what we was looking for. Thank you Blayke Tofte was very nice and he helped a lot; he did tried hard to make sure we have what we was looking for. Thank you More