Toyota of Dallas

DO NOT under any circumstances deal with this company. They have shady and unlawful business practices with zero accountably . Rosa was my salesperson. Rosa told me the warranty I was buying and the speci They have shady and unlawful business practices with zero accountably . Rosa was my salesperson. Rosa told me the warranty I was buying and the specifics of the warranty when I was buying the car . So I brought the car and promised warranty that in words "covers everything expect the battery for three years or 36,000 more miles" for 3,000$. Turns out the warranty I was actually sold doesn't cover what I promised, it doesn't cover anything. Even when was signing the paperwork she assured me that the warranty covered everything and I would be good. 6 months later the 2020 car with 60,000 miles has engine issues and wont turn on . I found out I was not sold the warranty I was promised . I have no idea why they would do this me. Now I don't have a running car, car payments and a bogus warranty. I just put down 4,000$ 6 months ago when I brought the car . I would have paid whatever price to get the proper coverage. They could have sold me what they promised. I would never buy a car without engine coverage. I have no idea why I was lied to and tricked. Just pure greed and deceitful practices . I was specifically told I would be sold something I was not . I have all of Rosa's promises in writing through texts when I was in sales buying process.They refuse to do anything to help me or take any accountability. This a cruel and despicable way to customers. They have no human decency. Im a school teacher who works hard to save every penny. No one deserves to be treated this way . I will be taking them to court and suing . As well as reaching out to the local news stations and filing complaints. If anyone is thinking about buying from them please don't More

I purchased my vehicle in January and still do NOT have my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. The reason you ask? They sold this vehicle to me without a title after lying saying they had one. This isn’t all. In my paperwork they wrote to owe me a second key that I had to harass them for 1.5 months. The manager told me while I was asking where it was that he didn’t have to give it to me that he had a month to get it to me and after that it was null and void. Who would want to do business with a place like this?? RUN!!!! More

Price tease with Alejandra and Shelby. The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least $2000 of additional dealer add-ons. Made offer at original price + full add-ons + TTL, and was rejected as $6000 under market. That's a pretty big delta. More

Nothing but bad experience here. Scammers charged me 1000 to buy the vehicle i had a lease on in the name of documentation and other fees. Scammers charged me 1000 to buy the vehicle i had a lease on in the name of documentation and other fees. More

Sold me a truck with a bad trans, cracked windshield, squealing brakes. Unacceptable customer support after the sale. I own a. Dealership and I’d definitely be taking care of my customers dropping 60 squealing brakes. Unacceptable customer support after the sale. I own a. Dealership and I’d definitely be taking care of my customers dropping 60k More

This is my second purchase from Toyota of Dallas. In my research, they tend to have the better inventory selection. My first purchase was in 2016 and it was a decent experience. Nothing amazing a In my research, they tend to have the better inventory selection. My first purchase was in 2016 and it was a decent experience. Nothing amazing and nothing bad. Fast forward to 2023 (November). Once again a decent experience. Sales team wasn’t pushy or over bearing. Negotiations were pretty simple and straightforward. That being said, I very much dislike dealerships that add on crap as a dealer added package. I don’t care about some crap paint protection “seal”. I rarely need a roof rack. I’m ok with door edge guards, IF they are the manufacturer ones. The ones that were put on are already falling off at 1.5 months. Finally, most of the vehicles I have purchased with tinted windows had certificates for their warranty. I did not and I do not believe that the tint are ceramic tints as proclaimed. Market adjustments … it’s been two years after the pandemic and trying to justify a $8,000 market adjustment is a little bit shady in my opinion. Luckily, the dealership already took away that adjustment on their first price presentation. My final “negative” experience … I tend to change my oil just shortly after my 500 mile break in period. So roughly after a month, I brought my car in to change my oil. While waiting, I had walked to the sales area to check if my tags and registration came in. The receptionist was too busy on her personal phone to realize I was standing there, or she just didn’t care. I even cleared my throat to get her attention. Finally she looked up, with an annoyed expression. I asked by chance if my plates and tags were available. To which she responded, if you didn’t get a green postcard, then it’s not available. I just walked away not wanting to waste any energy on that. With three days left on my temp rags, I went back to the dealership. I had no green postcard nor any other communication. The receptionist looks me up by my phone number. She looks baffled that two cars came up … proceeds to ask if I’m looking for tags on a 2016 or 2024. I tell her the 2024. With an annoyed expression she tells me that someone called about two weeks after I bought my car to inform me that my tags came in. If I had such a voicemail, I wouldn’t be asking if my tags came in. Duh. Overall, I like the dealership. They are decent with some of the things that people dislike about dealerships. I’ll probably do business again with them. I’ll still recommend them to friends, but with disclaimers. More

Toyota of Dallas did not perform my state inspection correctly, so my registration was denied by the state. When I called to get a refund for this service, they acknowledged their error and claimed I ha correctly, so my registration was denied by the state. When I called to get a refund for this service, they acknowledged their error and claimed I had to come to the dealership to get a refund. I had to be physically present for a refund? When I told them I am unable to come to the dealership because of my work hours, they told me there was nothing else they could do and I was basically out of luck. Now I have to go somewhere else to get my car inspected again and pay for it again. I have spent over $1500 for basic services over the last year at Toyota of Dallas but now I do not plan to ever go back. More

Peter Villa was knowledgeable and courteous. We are extremely happy with our brand new hybrid Corolla. We are extremely happy with our brand new hybrid Corolla. More

Peter Villa was super fun to work with we love our car! ! 2024 RAV4 hybrid ! 2024 RAV4 hybrid More