Toyota of Dallas

Happy Buyer!!!!! My husband and I purchased an almost new Toyota Tundra Limited from this dealership and we could not be happier!! We had been looking on the interne My husband and I purchased an almost new Toyota Tundra Limited from this dealership and we could not be happier!! We had been looking on the internet for several months and dealt with other dealerships, which weren't good experiences, especially Toyota dealer of Rockwall. We were about to give up and saw this truck at Toyota of Dallas. We live in a small TX town, which is close to the Ark. border, so we had to deal with them long distance. I spoke to the saleman Yony and he was exceptional! He was straight up and told us what he could do or couldn't do. We drove 3 hrs and hoping everything would be as promised and it definitely was! Yony was true to his word and delivered everything promised and we drove home with a truck we thought we would never own. This dealership is exceptional. They have moved into a new building and have new staff and it shows they are working real hard to build an excellant dealership. I would recommend anyone to this dealership. Thanks again, Sherrie Marbut PS. Special kudos to Yony! More

This place is a rip off ! The service advisor Alvin Carpio first over charged me on the amount of oil my tuck takes, then attempted to get me to replace the rear shocks for ! The service advisor Alvin Carpio first over charged me on the amount of oil my tuck takes, then attempted to get me to replace the rear shocks for $750.00 and front Struts for $1,500.00. My shocks and struts are fine and no need of replacement. When I neglected to get his over priced shocks and struts, his reply was. " Is it that you can not afford it?" The service manager agreed I was over charged and stated he would contact me for refund. No contact. Two messaged left for the General Manager Darren Dorch. No return call. Warning this place will rip you off. More

Horrible and Headache Horrible and a Headache. First I was handed from one sales man to another and than now 1 month later Im still unaware of if my deal has been finalized Horrible and a Headache. First I was handed from one sales man to another and than now 1 month later Im still unaware of if my deal has been finalized yet. Between all of the people I worked with nothing was consistent with the information that all of them had. Very poor communication inside the building from one man to another. I wish this would have been a easier transition but instead a headache and now my bank is hitting me with late payments for the car I don't even have. I was contacted yesterday by sales guy Juan carlos and was told that they needed A check stub for my wife. ( We already had done this the first day 27th of Jan). Than was told by my sales guy I need to contact my finance man (Charles Green ) to find out when my pay off would be sent. I called Charles he had no Ideal and said he would call me back. NO call. Today I called the finance company and they had no record of my car loan, than I called Freddie Guandique the used car manager, he says the deal is done and he would get me a copy of check that was sent to my bank, this has yet to be shown. More

Don't buy used cars from Toyota of Dallas!! I bought a used Lexus LS 430 last year from TOD. The right side rear view mirror was not working properly before we sign the paperwork and the salesma I bought a used Lexus LS 430 last year from TOD. The right side rear view mirror was not working properly before we sign the paperwork and the salesman (Richard Brooks) promised that they WILL TAKE CARE OF IT when it was convenient for us but so far nothing has been done. He won't return my call and the used car manager( Shane Manry) was going to look into the situation for me but still NO word from him either. They promised you everything but don't deliver. This is how they operate. I got tired of trying to get a hold of them. I will NOT BE BUYING from TOD ever again!!! More

A Smoothe Experience I've bought at least 4 vehicles from Toyota of Dallas. They always provide great deals and service on my vehicles. It's comforting to know that the f I've bought at least 4 vehicles from Toyota of Dallas. They always provide great deals and service on my vehicles. It's comforting to know that the follow up is as good as the purchase experience. Very little selling by them, just some negotiating. I always get a good price. I've tried dealing with other Toyota dealerships and they fight tooth and nail for every dollar. This dealership gets it. we want a good price without the annoying haggling that lasts 4 hours. So thanks Toyota of Dallas for the courteous treatment. Will buy a 2018 after my 2015 lease is up. Thanks, Steve More

2013 Toyota Camry LE Excellent experience. Pleasure to do business with, especially the finance department and Andrew Clark. Will return to purchase future vehicle fro Excellent experience. Pleasure to do business with, especially the finance department and Andrew Clark. Will return to purchase future vehicle from Toyoya of Dallas. The professionalism over everyone I delt with was such a nice surprise. This is how car-buying should be everywhere. More

Toyota of Dallas makes it look easy I inquired on a new Highlander that I knew would be hard to obtain. Mitchell, the director, went above and beyond to find the Highlander from another I inquired on a new Highlander that I knew would be hard to obtain. Mitchell, the director, went above and beyond to find the Highlander from another dealer. He had the vehicle at the dealership waiting for me in time for out appointment the following day. After meeting with Mitchell, he introduced me to one of his consultants Andrew Clark. He took me the rest of the way and I couldn't be happier with my new Toyota. More

anthony in used sales Anthony O was very friendly, not pushy, nicest sales guy there...rest of staff wasnt so great. Staff you close with to sign final.documentation takes Anthony O was very friendly, not pushy, nicest sales guy there...rest of staff wasnt so great. Staff you close with to sign final.documentation takes forever! Uncomfortable waiting conditions. Better treatment waiting in my hair salon. More