Toyota of Dallas

Toyota of Dallas responded

Thank you for your glowing review! We're delighted to hear that you had an excellent experience at our service department. Providing thorough service without high-pressure tactics and completing work within the promised time are core values we uphold. We're thrilled that you'll be returning, and we look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear about your recent experience and apologize for any inconvenience caused by the wait time and the level of customer service you received. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly. To discuss your experience further and work towards a resolution, we encourage you to contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will be happy to assist you and address any issues you encountered during your visit. We sincerely apologize for falling short of your expectations and appreciate the opportunity to make things right. Your feedback helps us improve our services, and we hope to have the chance to restore your trust in Toyota of Dallas. Thank you for bringing these matters to our attention.

Toyota of Dallas responded

Thank you for your fantastic review! We're delighted to hear that your Toyota Highlander is the perfect fit for your family of five, offering roominess, comfort, and a host of safety features. We'll be sure to pass along your thanks to Jaymes Becker. Your satisfaction is important to us, and we're thrilled to know that you're enjoying your vehicle. We appreciate your feedback and look forward to continuing to serve you at Toyota of Dallas!

Toyota of Dallas responded

Thank you for your review! We're delighted to hear that you had an exceptional experience at Toyota of Dallas and that our team's professionalism and service won you over. Providing excellent service is our priority, and we're glad that you found our establishment to be your go-to for all your vehicle servicing needs. We appreciate your kind words and your continued trust in us. If you ever need anything else or have any questions, please feel free to reach out. We look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for your review! We're delighted to hear about your positive experience at Toyota of Dallas. Providing professional and courteous service, along with keeping you informed throughout the process, is our priority. We're glad to hear that you had a great experience and that you'll be using our services again in the future. Your satisfaction means a lot to us, and we look forward to serving you again at Toyota of Dallas!

Toyota of Dallas responded

Thank you for your review! We're delighted to hear that you had a great service experience and that you found our staff to be nice and professional. Providing excellent service is our priority, and we're glad that we could meet your expectations. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience. Providing a convenient and clean environment, along with friendly and attentive employees, is what we strive for. We're glad that our team listened to your needs, explained everything thoroughly, and delivered excellent service. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for the fantastic review, and especially for recognizing Alec for his excellent service! We appreciate you taking the time to share your positive experience. At Toyota of Dallas, we strive to provide a professional, knowledgeable, and efficient service experience. It sounds like Alec delivered on all fronts! We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! A fast and painless checkout process is important, and we're glad ours met your expectations. Our service team works hard to ensure a smooth transition at the end of your service appointment. Knowing you'll be back whenever the need arises truly means a lot to us. Building trust and long-term relationships with our customers is a priority. Thank you again for choosing Toyota of Dallas! We look forward to seeing you again soon and ensuring Alec continues to provide you with a positive and professional service experience.

Toyota of Dallas responded

Thank you for the positive review! We're happy to hear you had a smooth experience with our service department. Professionalism and timely repairs are what we strive for at every visit. Thank you again for choosing Toyota of Dallas, and we look forward to serving you again soon!

Toyota of Dallas responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize that your initial phone call and subsequent interactions did not reflect the exceptional customer service we strive to provide. We understand your frustration with the undisclosed fees and the high-pressure tactics used during your communication with the sales team. This absolutely does not represent how we want our customers to feel, and we appreciate you bringing this to our attention. Thank you for sharing your feedback with our General Manager and please don't hesitate to reach out to him directly if you have any other questions or concerns. We appreciate your understanding and hope you will give us another chance in the future.