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Toyota of Dallas

Dallas, TX

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Reviews
Vehicles
3.9
894 Reviews
Call Dealership (972) 584-9144

2610 Forest Ln

Dallas, TX

75234

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Showing 894 reviews

January 31, 2025

The Dealership was clean and comfortable. The staff I came across were polite and friendly. The cleaning lady was even polite and friendly and respectfully greeted me as she went about her du More

by quickpics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and his team, his supervisor
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January 28, 2025

Great service from the advisor Fernando. Bad service for the attendants waiting to connect me with the advisor. As I am waiting in lane one in my car, the attendants were sitting looking at More

by thisismrlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Jan 29, 2025 -

Toyota of Dallas responded

Thank you for taking the time to provide us with this detailed feedback about your recent visit. We're pleased to hear that Fernando provided great service as your advisor. His dedication to customer satisfaction is something we greatly value. However, we are deeply concerned about the experience you had while waiting to be connected with your advisor. The behavior you described from our attendants falls well short of our service standards. We expect all of our staff to be attentive, professional, and focused on our customers at all times. We sincerely apologize for this lapse in customer service. Please know that we take your feedback very seriously and will use it to improve our training and reinforce our expectations with our team. We appreciate your patience and your willingness to bring this to our attention. It's through honest feedback like yours that we can continually improve our service. We hope to have the opportunity to provide you with a consistently excellent experience in the future.

January 27, 2025

Greg was awesome and understanding with what I needed done. Was very quick with getting my car serviced. More

by Cortes17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Harris
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Jan 28, 2025 -

Toyota of Dallas responded

Thank you for your kind words! We’re so glad to hear that Greg was able to understand your needs and provide quick and efficient service for your car. We truly appreciate your feedback and look forward to serving you again in the future!

January 24, 2025

Worked with us and we able to make a deal. Made us feel we were an important client More

by martylindsey23
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Omar Carrillo
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Jan 27, 2025 -

Toyota of Dallas responded

Thank you for your kind review! We're so glad to hear that we were able to work with you and make a deal that suited your needs. Making our customers feel valued is a top priority, and we're happy we could provide that experience for you. We truly appreciate your feedback and look forward to serving you again in the future!

January 23, 2025

Daniel was professional and courteous with his service. I would highly recommend this dealership and their staff. More

by Jimiatx1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stephenson
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Jan 23, 2025 -

Toyota of Dallas responded

We are delighted to hear about your positive experience with Daniel and our dealership. Our team takes great pride in providing professional and courteous service, and we are grateful that Daniel exemplified these qualities during your interaction. Thank you for your recommendation and for taking the time to share your feedback. We appreciate customers like you who help us recognize the outstanding work of our staff.

January 15, 2025

Now charging a fee for using credit card, no car wash, deal breaker 4 me More

by CRICKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stephenson
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Jan 16, 2025 -

Toyota of Dallas responded

Thank you for your feedback. We apologize for any frustration our recent changes may have caused, particularly regarding the credit card service fee and the absence of a car wash. We understand how important these factors are to our customers. To address your concerns directly, we encourage you to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. She would be happy to discuss your feedback and work towards a resolution. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you for your understanding.

January 04, 2025

Joe is very helpful! We appreciated! Thank you! Please contact one we will be back to complete our car! More

by Hoa Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Delapa
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Jan 08, 2025 -

Toyota of Dallas responded

Thank you for your kind words! We’re delighted to hear that Joe was helpful during your visit, and we truly appreciate your appreciation. We look forward to welcoming you back to complete your car purchase. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Thank you for choosing us, and see you soon!

December 28, 2024

Greg Harris is a wonderful representative for Toyota of Dallas. He is professional and courteous. It was a pleasure doing business with him. More

by Pantho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Harris
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Dec 30, 2024 -

Toyota of Dallas responded

We're so glad to hear that Greg provided you with professional and courteous service. It’s great to know that your experience at Toyota of Dallas was a positive one, and we truly appreciate your kind words. If you need anything in the future, don't hesitate to reach out. We look forward to doing business with you again!

December 21, 2024

First service experience was a great one. Comfortable waiting area, ready when promised. Daniel answered all my questions, I was definitely not treated like a number. More

by amcs4567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stephenson
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Dec 23, 2024 -

Toyota of Dallas responded

Thank you for your wonderful review! We're delighted to hear that your first service experience was a great one. It’s fantastic to know that you found our waiting area comfortable and that your vehicle was ready when promised. We’re especially pleased that Daniel took the time to answer all your questions and made you feel valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

December 20, 2024

Quick service got my car in and out. Communicated inspection results and explained all details. More

by rpervier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Dec 23, 2024 -

Toyota of Dallas responded

Thank you for your great review! We’re so glad to hear that you had a quick and efficient service experience. Clear communication and ensuring you’re informed about your vehicle’s inspection results are top priorities for us, so it’s wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

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