Toyota of Dallas

Toyota of Dallas responded

Hi Rafael, thank you for your wonderful review! We are thrilled to hear that you are pleased with the service and that your advisor was able to meet the needs of your truck with such knowledge. Our team is dedicated to providing exceptional service, and your feedback reinforces our commitment to our customers. We look forward to serving you again!

Toyota of Dallas responded

Thank you for taking the time to share your positive experience with us. We are pleased to hear that you received prompt service and that our team made your oil change and tire rotation a hassle-free process. Your satisfaction is our priority, and we appreciate your kind words about our approach. We look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that the team was able to help you quickly and efficiently while taking the time to figure out the issue. It's great to know we could resolve things to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future!

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear that our team provided kind, efficient, and informative service, and that your car was taken care of promptly. We appreciate you noticing the cleanliness of our facility as well!

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear you had a positive experience overall and that Jacob provided polite and respectful service. We apologize for the oversight with the wipers and appreciate you bringing it to our attention. We’ll make sure to follow up and make it right!

Toyota of Dallas responded

Thank you so much for your 5-star rating! We’re thrilled to hear that you had a great experience with us. If there's anything we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to seeing you again soon!

Toyota of Dallas responded

Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations. It’s important to us that every customer feels valued and receives accurate information and the service they deserve. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, so we can address your concerns and work toward a resolution. We want to ensure that your concerns are heard and taken care of. Thank you again for bringing this to our attention.

ngcole responded

Thank you for responding back to me regarding my experience that I had with the Dealership MY first problem was they were charging $2400.00 more over the original selling price I told him I wasn’t going to pay that amount so we agreed to go half. I asked what that money was for and they just said for tires oil change inspection etc That was a lie They only put one tire on the back and it was an off cheap brand I went to Discount Tire and paid $318.52 to replace it NEXT the truck being just over a year old had originally nice floor mats They were missing Ordered new mats from Toyota cost $149.02 THIRD No extra key fob you the dealer had some key guy come in the next day and for $185.00 dollars I had to pay Two days later I discovered it doesn’t work Can not get a hold of this person Now I have to go today to another locksmith to have the correct key fob made TOTAL spent so far $652.65 NOT counting the $1200.00 I had to pay for nothing SO you can see why I am upset Gary Coleman

Toyota of Dallas responded

Thank you for sharing your experience! We're glad to hear that Doug took great care of you, even though Greg wasn’t available. It’s wonderful to know that you’re already planning to request Doug as a back-up for future visits. We appreciate your feedback and look forward to serving you again!