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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
3.8
886 Reviews
Call Dealership (972) 584-9144

2610 Forest Ln

Dallas, TX

75234

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Showing 887 reviews

December 28, 2024

Greg Harris is a wonderful representative for Toyota of Dallas. He is professional and courteous. It was a pleasure doing business with him. More

by Pantho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Harris
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December 21, 2024

First service experience was a great one. Comfortable waiting area, ready when promised. Daniel answered all my questions, I was definitely not treated like a number. More

by amcs4567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stephenson
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Dec 23, 2024 -

Toyota of Dallas responded

Thank you for your wonderful review! We're delighted to hear that your first service experience was a great one. It’s fantastic to know that you found our waiting area comfortable and that your vehicle was ready when promised. We’re especially pleased that Daniel took the time to answer all your questions and made you feel valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

December 20, 2024

Quick service got my car in and out. Communicated inspection results and explained all details. More

by rpervier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Dec 23, 2024 -

Toyota of Dallas responded

Thank you for your great review! We’re so glad to hear that you had a quick and efficient service experience. Clear communication and ensuring you’re informed about your vehicle’s inspection results are top priorities for us, so it’s wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 14, 2024

My service advisor Israel was great, giving excellent advice about vehicle. I highly recommend him. More

by Ccpl10122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Quintana, Service advisor
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Dec 16, 2024 -

Toyota of Dallas responded

Thank you for the kind words about Israel! We’re glad to hear he provided excellent service and advice. We appreciate your recommendation and look forward to serving you again in the future!

December 02, 2024

Very efficient and well-run! I did not have a long wait, and everyone who helped me out was friendly and knowledgeable. More

by colooney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joceline Ibarra
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Dec 04, 2024 -

Toyota of Dallas responded

Thank you for your wonderful feedback! We're glad to hear that your experience was efficient and that you were well taken care of. Our team strives to provide friendly, knowledgeable service while respecting your time, and it's great to know we succeeded in doing so. We look forward to assisting you again in the future!

November 30, 2024

Part of the 5K service on my vehicle was Tire Rotation. They did not even check and inflate my tires to the recommended pressures. They changed my side mirror settings and my driver setting was changed! More

by w7n23j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DHoward
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Dec 03, 2024 -

Toyota of Dallas responded

Thank you for your feedback. We apologize for the issues you've encountered during your service visit, including the tire rotation and the changes to your settings. This is certainly not the experience we strive to provide. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns and make things right. We appreciate your understanding and the opportunity to resolve this matter.

Dec 05, 2024 -

w7n23j responded

I found an additional issue. Part of the 5K service was that all fluids will be checked and topped off as needed. Well my windshield washer fluid was low and was never topped off. I am starting to get an impression that this prepaid Toyota service plan I was sold by the Toyota finance staff is not worth it? OR is it this specific Toyota of Dallas service department that has below par service.

November 30, 2024

I love going to Toyota of Dallas due to their great Deal and professional expertise. They also provide the best and quickest service. It's my first choice. More

by daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Harris
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Dec 03, 2024 -

Toyota of Dallas responded

Thank you for your kind words and for choosing Toyota of Dallas as your first choice! We’re thrilled to hear that you enjoy our great deals, professional expertise, and quick service. Providing exceptional customer experiences is always our goal, and it’s wonderful to know we’ve earned your trust. We look forward to serving you again soon!

November 30, 2024

Service is always good. However, today they did not fill all fluids. Coolant is low and they did not replace sticker with next oil change. More

by Limones.frankie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Wallace
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Dec 03, 2024 -

Toyota of Dallas responded

Thank you for your feedback. We're glad to hear that you've generally had good service, but we apologize for the oversight with the fluids and the missing oil change sticker. This is not the level of service we aim to provide. Please contact us so we can resolve these issues and ensure your next visit is seamless. We appreciate your understanding and look forward to making things right!

November 28, 2024

Great customer service, and great deal. I totally recommend it to everyone who is interested on getting a car. More

by Gypsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayms
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Dec 02, 2024 -

Toyota of Dallas responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and are happy with the deal you received. Your recommendation means a lot to us, and we’re grateful for your trust. If you or anyone you know needs assistance in the future, don’t hesitate to reach out!

November 27, 2024

Easiest purchase I have ever made. Took less than an hour to make a deal and my offer accepted. More

by michael_7381
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby and Vinny
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Nov 27, 2024 -

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that your purchase process was quick and easy. We strive to make the car-buying experience as smooth and efficient as possible. We appreciate your business and look forward to assisting you again in the future!

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