Toyota of Dallas

Toyota of Dallas responded

Thank you for taking the time to provide us with this detailed feedback about your recent visit. We're pleased to hear that Fernando provided great service as your advisor. His dedication to customer satisfaction is something we greatly value. However, we are deeply concerned about the experience you had while waiting to be connected with your advisor. The behavior you described from our attendants falls well short of our service standards. We expect all of our staff to be attentive, professional, and focused on our customers at all times. We sincerely apologize for this lapse in customer service. Please know that we take your feedback very seriously and will use it to improve our training and reinforce our expectations with our team. We appreciate your patience and your willingness to bring this to our attention. It's through honest feedback like yours that we can continually improve our service. We hope to have the opportunity to provide you with a consistently excellent experience in the future.

Toyota of Dallas responded

Thank you for your kind words! We’re so glad to hear that Greg was able to understand your needs and provide quick and efficient service for your car. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Dallas responded

Thank you for your kind review! We're so glad to hear that we were able to work with you and make a deal that suited your needs. Making our customers feel valued is a top priority, and we're happy we could provide that experience for you. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Dallas responded

We are delighted to hear about your positive experience with Daniel and our dealership. Our team takes great pride in providing professional and courteous service, and we are grateful that Daniel exemplified these qualities during your interaction. Thank you for your recommendation and for taking the time to share your feedback. We appreciate customers like you who help us recognize the outstanding work of our staff.

Toyota of Dallas responded

Thank you for your feedback. We apologize for any frustration our recent changes may have caused, particularly regarding the credit card service fee and the absence of a car wash. We understand how important these factors are to our customers. To address your concerns directly, we encourage you to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. She would be happy to discuss your feedback and work towards a resolution. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you for your understanding.

Toyota of Dallas responded

Thank you for your kind words! We’re delighted to hear that Joe was helpful during your visit, and we truly appreciate your appreciation. We look forward to welcoming you back to complete your car purchase. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Thank you for choosing us, and see you soon!

Toyota of Dallas responded

We're so glad to hear that Greg provided you with professional and courteous service. It’s great to know that your experience at Toyota of Dallas was a positive one, and we truly appreciate your kind words. If you need anything in the future, don't hesitate to reach out. We look forward to doing business with you again!

Toyota of Dallas responded

Thank you for your wonderful review! We're delighted to hear that your first service experience was a great one. It’s fantastic to know that you found our waiting area comfortable and that your vehicle was ready when promised. We’re especially pleased that Daniel took the time to answer all your questions and made you feel valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

Toyota of Dallas responded

Thank you for your great review! We’re so glad to hear that you had a quick and efficient service experience. Clear communication and ensuring you’re informed about your vehicle’s inspection results are top priorities for us, so it’s wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Toyota of Dallas responded

Thank you for the kind words about Israel! We’re glad to hear he provided excellent service and advice. We appreciate your recommendation and look forward to serving you again in the future!