Toyota of Dallas

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear that our team provided kind, efficient, and informative service, and that your car was taken care of promptly. We appreciate you noticing the cleanliness of our facility as well!

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear you had a positive experience overall and that Jacob provided polite and respectful service. We apologize for the oversight with the wipers and appreciate you bringing it to our attention. We’ll make sure to follow up and make it right!

Toyota of Dallas responded

Thank you so much for your 5-star rating! We’re thrilled to hear that you had a great experience with us. If there's anything we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to seeing you again soon!

Toyota of Dallas responded

Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations. It’s important to us that every customer feels valued and receives accurate information and the service they deserve. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, so we can address your concerns and work toward a resolution. We want to ensure that your concerns are heard and taken care of. Thank you again for bringing this to our attention.

ngcole responded

Thank you for responding back to me regarding my experience that I had with the Dealership MY first problem was they were charging $2400.00 more over the original selling price I told him I wasn’t going to pay that amount so we agreed to go half. I asked what that money was for and they just said for tires oil change inspection etc That was a lie They only put one tire on the back and it was an off cheap brand I went to Discount Tire and paid $318.52 to replace it NEXT the truck being just over a year old had originally nice floor mats They were missing Ordered new mats from Toyota cost $149.02 THIRD No extra key fob you the dealer had some key guy come in the next day and for $185.00 dollars I had to pay Two days later I discovered it doesn’t work Can not get a hold of this person Now I have to go today to another locksmith to have the correct key fob made TOTAL spent so far $652.65 NOT counting the $1200.00 I had to pay for nothing SO you can see why I am upset Gary Coleman

Toyota of Dallas responded

Thank you for sharing your experience! We're glad to hear that Doug took great care of you, even though Greg wasn’t available. It’s wonderful to know that you’re already planning to request Doug as a back-up for future visits. We appreciate your feedback and look forward to serving you again!

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that Israel has been such a great service advisor for you. It’s wonderful to know that he consistently goes the extra mile to ensure your truck is in top shape, and that you’ve enjoyed working with him. We truly appreciate your kind words and look forward to continuing to provide you with excellent service!

Toyota of Dallas responded

Thank you for your wonderful feedback! We're so glad to hear that Jacob was able to assist you with great communication and timely updates. It's fantastic to know that your experience was smooth and hassle-free. We appreciate your kind words and are happy to have made the process a pleasure for you!

Toyota of Dallas responded

It's wonderful to hear such positive feedback about Madison! We're thrilled that her professionalism, service, and punctuality stood out to you. We strive to provide excellent service in all areas, and your five-star rating is greatly appreciated. We'll be sure to share your kind words with Madison and the team. Thank you for taking the time to share your experience!

Otis responded

Overall, the experience at the beginning should make the customer feel comfortable and confident that their car is in the best hands. That what you see or what is very observable pales in comparison to the service that is being provided behind the scenes. I got my vehicle back with needing to put my seat all the way back up from a large person with the AC on blast. Disappointing.

Toyota of Dallas responded

We are sorry to hear that your experience did not meet your expectations. We understand how important clear communication and professionalism are, and we would appreciate the opportunity to address your concerns. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your experience further and work toward a resolution.

Toyota of Dallas responded

We appreciate your feedback regarding your service experience and are glad to hear that you found your advisor, Greg, to be friendly and knowledgeable. We are sorry to hear that you feel the multipoint inspection was not authentic. We take these matters seriously and would like to investigate this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, so we can address your concerns and ensure your satisfaction.