Toyota of Cool Springs - Service Center

Great service! My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in the process. He was very professional and really cared about me and my comfort while waiting. He was great in explaining the difference services that I needed at this time. I felt like he was taking care of my car and my needs on the road. Thank you, Roger. Good job!! More

Personable Service I have always received great service. From arrival you pull up in a comfortable climate controlled area. You are greeted by a very polite staff member I have always received great service. From arrival you pull up in a comfortable climate controlled area. You are greeted by a very polite staff member. I generally make an appointment but I have had an issue with a tire and was told to come in. They care do a great job. You leave feeling satsfied your vehicle is in good shape. More

GARBAGE...ABSOLUTE GARBAGE!!!!!!!!!!!! THIS PLACE IS GARBAGE!!!!!!!! NEGATIVE 5 STARS!!!!!! I ordered a map light for my 2010 Toyota Prius. As you can see in the picture attached, their w THIS PLACE IS GARBAGE!!!!!!!! NEGATIVE 5 STARS!!!!!! I ordered a map light for my 2010 Toyota Prius. As you can see in the picture attached, their website states that the part fits my car. The part arrived and didn't fit. I call to ask for the correct part to be sent to me and the person tells me that my year car can have multiple different possible map lights. He said that I have to pay for shipping to return it and then pay for a new one. ABSOLUTELY RIDICULOUS that their website will allow you to choose a part that could only POTENTIALLY fit your car. And he had the nerve to insinuate that I should have known that I needed to use my VIN number in order to find a part for my car instead of simply searching for the part. If this company had any brainpower at all, they would simply require that you use a VIN in order to find a part number or the website should give you some sort of warning stating that it's possible that there could also be another part for the year of car being searched for. DON'T WASTE YOUR TIME ON THIS GARBAGE PLACE!!!! More

Amazing experience Not only has Jim helped me pick out my favorite car I’ve ever owned, but he’s here along the journey of my car being taken care of. I would definitely Not only has Jim helped me pick out my favorite car I’ve ever owned, but he’s here along the journey of my car being taken care of. I would definitely buy a car from Jim again and I recommend him to anyone. He’s not just a great salesman. He’ll be there through the whole journey, even after you buy the car, as I am here getting some work done. More

Exceptional Service! Truly exceptional service! It is what keeps me coming back. It is also the reason my next vehicle will likely come from Toyota of Cool Springs. Truly exceptional service! It is what keeps me coming back. It is also the reason my next vehicle will likely come from Toyota of Cool Springs. More

Excellent Service from sales to service team. I have purchased a number of vehicles from Toyota of Cool Springs, both new and used. NO REGRETS! Honest and supportive sales staff and helpful, know I have purchased a number of vehicles from Toyota of Cool Springs, both new and used. NO REGRETS! Honest and supportive sales staff and helpful, knowledgeable Service Team. Couldn't ask for more!!! More

Just a oil change I can not say enough GREAT things about the service experience I received recently with my Service Advisor,Lino Rivera! He was very courteous, friendl I can not say enough GREAT things about the service experience I received recently with my Service Advisor,Lino Rivera! He was very courteous, friendly and explained to me exactly what my car needed, even though I was just there for an oil change. More

Service Department experience Donna Klepper was an amazing Service Advisor. She kept me informed of the status of my car and went above and beyond to get my car back to me in a tim Donna Klepper was an amazing Service Advisor. She kept me informed of the status of my car and went above and beyond to get my car back to me in a timely manner. Toyota of Cool Springs is lucky to have such an employee. More

Great experience in the Service Department I can not say enough GREAT things about the service experience I received recently with my Service Advisor,John Kuykendall! He was very courteous, fr I can not say enough GREAT things about the service experience I received recently with my Service Advisor,John Kuykendall! He was very courteous, friendly and explained to me exactly what my car needed, even though I was just there for an oil change. He was not pushy when I told him my budget BUT BECAUSE he was not pushy I went ahead and decided to let him do one of the recommended services! This is what I look for in an excellent Service Advisor! He made me feel very welcome and I hope he will be my Service Advisor, the next time I come in! Great Job John! More

Rycine Ellison Rycine is exceptional!!! He is very knowledgeable about what your car needs! He was very kind and courteous and his customer service was top notch! He Rycine is exceptional!!! He is very knowledgeable about what your car needs! He was very kind and courteous and his customer service was top notch! He worked very hard with us in trying to get the best price for our service! I really appreciate him. He went above and beyond and I will always remember how he treated us! He simply was the best with the best smile! More