Toyota of Cool Springs

My family and I drove an hour one Saturday from our home to Nashville to look at used cars since we had exhausted our selection near our home. We started with Toyota of Cool Springs because of a used 1998 to Nashville to look at used cars since we had exhausted our selection near our home. We started with Toyota of Cool Springs because of a used 1998 Honda CR-V (~$4500) and a 2005 VW Golf (~$7541). Patrick Howard started by leading to where the 2 two cars were. I followed, but my wife (fresh off knee surgery) and our 2 kids were going to follow me, but there was a new gate that was closed (not locked, which I found out later) and Kenny kept walking toward the cars without even offering to open the gate for her to follow us to give her input on the cars. My wife said to just go since he wasn’t stopping, but this mad her really mad since Patrick Howard said he could have opened the gate after we got back. I chalked Patrick up to just being put out that I wasn’t going to buy a new car. Still, crappy….right off the bat. We walked past the 05 Golf (which was really nice looking and nowhere near the stock photo online) and I had to tell Patrick to stop to look at this car even though he was very hesitant to stop and show me the car. We glanced at it and then went to look at the CR-V and after not being able to get it started…I said I wanted to go look at the Golf. I then found out why he was so hesitant (to the point of not offering to unlock it to allow me to look at it)….there was a mechanic that worked there and he was interested in the car too. In fact, after I finally got him to go get the keys to open it, I found a pack of cigarettes. The mechanic had been driving the car home at night (Patrick Howard told me this) SMOKING in it for the past week or so. Let me add that the car was from a non smoker before the mechanic got it (I verified this with 3 different employees). Patrick told me that the mechanic was trying to get a loan for the car and that it was on hold for him until his paperwork results came back. Patrick also stated that he didn’t want to push the issue since he works with the mechanic and “doesn’t want to make him mad”. I immediately told him I didn’t care how mad the mechanic got or about his working relationship with him. I said you people are grown adults and should act as such. I asked why the car was posted for sale if it was on hold and never got an answer. I told him that I called that morning on the way there to see if the car was still for sale and the guy I talked to said that it was still for sale and never mentioned it being on hold. I wanted to test drive it, but was told I couldn’t because it was on hold, even though I was going to pay cash for the vehicle. I went to look at some other used cars in my price range and when I got ready to leave the main office I noticed the mechanic walking through the front door and was talking about getting the loan. So to recap the 05 Golf situation: 1)I couldn’t test drive it because an employee wanted it. 2)The employee mechanic had been driving the car home SMOKING in it for over a week without his name on the title or loan application (which wasn’t even processed yet). 3)The employee mechanic stopped working on a car in the shop to go try to talk to someone about his loan. I can’t verify that he clocked out for this task, but with what has happened so far…I can assume he didn’t. Now I told Patrick Howard that I was still interested in the Golf even though I still haven’t test drove the car yet (it was a really nice car and VW’s are great cars too) and Patrick said that he would find out about the loan for the employee and call me in an hour….that was said around 11:30 a.m. My family and I stopped by a couple of other dealerships to look and after a couple of hours (around 1:30) I called Patrick to see what he found out. He said he was going to talk to the accounting people and get back with me. I asked if he had already done that and he said that it has been busy and he would do that. I said ok and hung up. My family grabbed lunch and looked for about 2.5 hrs more before I called Patrick again. He said that he still hasn’t heard anything. I asked how that was possible, because if I had looked into financing the car…I would’ve had a response within 20 minutes (like most people). Patrick then put me on hold and transferred me to someone that said if I was still interested in the car, I could come test drive it. AWWWWW results. When I got to Toyota of Cool Springs, I was greeted by Patrick Howard, which I immediately told him to go find me someone else to deal with. After a few minutes, I was dealing with another salesman, but didn’t get his card and can’t remember his name. He was OK, but while I was driving the car, the check engine light came on and the temperature gauge never moved. I asked if he knew why the temp gauge never moved and the guy said he never noticed it. I also asked this salesman how a car could be for sale even though it was on hold for an employee that wasn’t even approved to purchase it. The gentleman proceeded to tell me that he thinks the mechanic slide the paper work under a stack of other stuff to hide it and buy him some time to find out about financing. I was thinking about having to apply to work for Toyota of Cool Springs to buy this car since they take care of the employees over the customers. So when I got back to the dealership, I talked with a used car sales manager named Kenny Hedgepath. Kenny said the car was inspected by the mechanic that was interested in the car. I asked to see the report the mechanic did and he couldn’t come up with one. Kenny said he didn’t know if the mechanic filled out a report. Kenny didn’t even know if the mechanic had clocked out to do the inspection. I ask Kenny Hedgepath how it was possible for an employee to inspect a car for issues before it’s posted for sale and not fill out a report. Kenny said he thought that since the mechanic was interested in the car and wanted to buy it that he didn’t need to fill out a report. I proceeded to ask Kenny how Toyota of Cool Springs could post a car for sale that has claimed to be inspected by the shop and not have a report, but got no answer that would have made sense to a 5 year old let alone a paying customer. But what really got me frustrated with Kenny Hedgepath is that when I asked how an employee: A)Who hasn’t been approved for financing in over a week (the other salesman mentioned that the mechanic has been trying for a few days to get approved), B)Who doesn’t own the car, C)Is allowed to drive a car home that is for sale to the general public, and D)Is allowed to SMOKE in it without possessing the title of the approval letter from financing. The answer Kenny gives me is just totally awesome….Kenny states that he has no control over what an employee does when he is in the car driving it. I sarcastically laughed a little and said that HE as the Used Car Sales Manager has the complete authority to prohibit and employee from driving a for sale car home and for sure NOT SMOKING in it. I asked what the owner of Toyota of Cool Springs would think about this situation. Kenny totally agreed with me on that but said that the mechanic was probably showing the car off to someone and had been taking it home for that reason. REALLY, so a mechanic not a salesman can take a car home and SMOKE in it to show it to someone!?!?! What kind of dealership is this??? The mechanics are salesman too?? Not a very good salesman…SMOKING in it. After all that Kenny said that he would have the car looked at to figure out why the check engine light was on and why the temp gauge didn’t move and should know something by lunch on Monday since the shop was closed on Sunday. Just so everyone knows I was still interested in the car. It was still early in the SMOKING to get the smell out…albeit a few weeks of constant cleaning. The next day (Sunday) I was looking at cars again to get a list together, just in case the VW Golf didn’t work out. I noticed on Toyota of Cool Springs website that the Golf had went up in price $500 in the last 14 hours….even though it had not be looked at to see what was wrong with it. Now on Monday morning around 6:30 a.m., I noticed on either autotrader.com or cars.com that the car was priced for ~$8900 (YES….that’s right, over $1300 more than what it was selling for Saturday morning, even before it was looked at). Kenny did call me Monday around lunch to tell me that they were going to have to take it to VW to get it looked at since they thought it might be a thermostat, water pump or some temperature sensor. I can understand that, they are a Toyota place and German cars are different. I asked when they would know about the issues, but he didn’t know. I then proceeded to ask why the price went up to ~$8900. Kenny said that he didn’t know. I asked how a Used Car Sales Manger couldn’t know why the price on a used car in his lot going up. Kenny then just stopped talked about the money and asked if I wanted the car. I told him after all that I had been through; I was still willing to try to work it out, but having the price go through the roof and having no reason why, was unacceptable. I told Kenny Hedgepath that I wasn’t interested in car or any car from Toyota of Cool Springs. Kenny said that he did all he said he would do and he was correct. But I stated that he did something extra by trying to blow smoke up my skirt by telling me that he didn’t have control over employees SMOKING in a car that was for sale and by not explaining my the price sky-rocketed. This was my fiasco with Toyota of Cool Springs. I only want to expose everyone to what I had to go through with them. I hope whoever deals with them has a better experience than I did. I would recommend that if you are interested in buying a car with Toyota of Cool Springs, you might want to fill out a work application. It seems like they take care of the employees better than the customers. More

The sales people are ignorant of their own advertised prices and jack the price 10% upon inquiry. I've approached Toyotal Coolsprings 3 times to buy a car, but their response is slimey and dishonest. The prices and jack the price 10% upon inquiry. I've approached Toyotal Coolsprings 3 times to buy a car, but their response is slimey and dishonest. They lead with their online or advertised prices then raise them when I arrived or switch with a different vehicle. This happened the first time to me but I reckoned it to just a single bad situation. But it happened again upon inquiring of another different vehicle 2 months later. If Toyota Coolsprings would be honest and straight forward instead of obfuscationist, they could have earned 2 new car sales from me, but it ain't gonna happen. If this is how their pre-sales teams work, how bad can the post-sales service team be? More

They sold us a vehicle with a salvaged title and never revealed it to us. The salesman had the carfax and said "I have to tell you this car was in an accident in 2006 but now we are 6 years later and the revealed it to us. The salesman had the carfax and said "I have to tell you this car was in an accident in 2006 but now we are 6 years later and the car's still doing ok so it couldn't have been too bad". He never actually showed us the carfax, but held it close to his chest while he told us about the accident. Then had me sign a paper that he told me about the accident. There was no copy of the carfax with the car when I picked it up and when I called to ask for it, it took them three days to get it to me. They claimed computer trouble, but meanwhile, the 3 day warranty they gave us was up by then. Now, they claim, we signed the paper stating we saw the carfax! DO NOT BUY A CAR FROM THEM, THEY ARE NOT UPFRONT WITH THEIR CUSTOMERS! More

John's professionalism was the worst that I have ever seen. I feel that he should have been fired by now. Do not trust a word this man says; he does not care about you and just wants to sell a car. I wou seen. I feel that he should have been fired by now. Do not trust a word this man says; he does not care about you and just wants to sell a car. I would imagine that if this behavior is tolerated then the entire dealership is this way, too (just my opinion). John had assured me in our earlier phone conversations, that he was going to overnight my tag because the temporary tag was expiring the next day. So when I did not receive the car tag next day, I called him he said it would cost me $150 to overnight the tag and that I needed to come by the dealership to get my tag. As a salesman, John has no moral values and only cares about his commission; after that, he acts as if he does not even know a person after he makes his money. I even spoke to John's general manager and asked his name, which he refused. Be very careful with John and his general manager as they both are the same! From the beginning he lies to you at any cost and just wants to make sale. As a professional business owner, it could be said that I have high standards on how a person should be treated in a business transaction, but I am certain that ANY person would have been very upset at these circumstances. I will not buy another car from and will never do any business there again. Just read the review on this dealership before even going out there. More

Ok...so first off I haven't had any service repairs yet so that one I just gave that one a 3,but definately an overall 5 and these are the reasons why: I had been seriously looking for a car for over a mo so that one I just gave that one a 3,but definately an overall 5 and these are the reasons why: I had been seriously looking for a car for over a month, checking on the internet, comparing car insurance rates for vehicles that I was interested in... I was on my way downtown to another well known dealer when I stopped by Cool Springs Toyota and purchased a 2010 Rav 4 in March 2012. Honestly, I lllloooove it! The Rav has just enough space for me to haul around what I need and I get so many compliments on it. I've always wanted a Rav, now I have one. I am averaging 25 mpg in the city and with gas prices seeming to rise almost daily, whew I really save on this one. My Rav was well maintained, still under warranty and a one owner. My salesperson Celeste Hunter was pleasant, very knowledgable and cool. I did not feel like any games were being played. It was about getting me the car I wanted. I traded a 1994 Lexus and got more than I thought I would get for it. I knew going in that my credit score was pretty good. I had already gotten financing, but then I was blown away when Celeste asked me if they could beat the rate I had, would I go with Toyota? I already had a realllllllllllly good rate, but they beat that rate. If you buy, give Celeste a try. She will get the deal done. More

On 14 December 2011 presented my 2005 Toyota Camry Solara for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the for service including replacement of left front wheel bearing. Several days later started to hear sounds coming from left front wheel similar to the sounds that caused my initial visit. Returned the car on 26 December 2011. This visit resulted in the wheel bearing being replaced again along with other parts including the left axle. Picked the car up on 27 December 2011. On 29 December 2011 had to have the car towed into the dealership due to LOUD screeching noise originating from the left front wheel. This time it was alleged that the brake pad was improperly installed and was scraping the rotor. My Christmas Holidays were ruined and the safety of me and my family was jeopardized repeatedly as the result of shoddy workmanship. More

I was in the market for a used car, and had done much searching for a great used car. I was looking for a very specific vehicle, so finding one locally was difficult, when the seems to only be around 10 searching for a great used car. I was looking for a very specific vehicle, so finding one locally was difficult, when the seems to only be around 10 on the market at anyone time in the Mid-West with the right features (i.e. color, interior, transmission, engine, trim package, etc.). I am very good at buying vehicles out of state and over the internet with out problems, as I have purchased most of my vehicles this way for around 10 years with-out ANY issues at all. There are a lot of horror stories out there about buying on-line or on E-bay but I believe that I have been able to do this with no issues do to being extremely thorough. I spoke to the Sales person, Jim, 5 or six times before making the decision to take a 7 hour drive to look at the car (and of course buy it and bring it home... since I had been so thorough I knew there were no problems.) When I arrived it only took at 20 seconds to realize that Jim had not been honest with me at all. AFter looking at the horrible scratched rear number, the large ding in the driver door the scratches in the driver fender, the rock chips in the front bumper and hood, and the dent the passenger rear quarter panel. I asked Jim What is this!... do you remember when I asked you to please take a picture of every single imperfection on the interior and exterior, including paint chips, dents, dings, rust and so on, so that I will not be surprised of anything on this car, if i decide to come and take a look at it. I realize that this is a used car, so there WILL be a few of this issues, but I do not want any surprises!" Jim replied, " Sir I am going to take some pictures for you, but I do not know what to take a picture of to show you, because there are no dents, nicks, dings, or scratches of any type. This car is in show room condition. It does not need anything, and you are really going to be impressed when you come to look at it. " I said great I am looking forward to it (obviously, right? I mean if there car has everything that I am looking for with no imperfections.. then I would be excited to have this one) As you can see this was not the case.... I asked Jim " Why did you Lie to me about this car?" Jim responded " I did not lie to you" I asked Jim, "Have you shown this car to anyone else?" (BTW I already knew that they had... because he had told be on the phone) Jim responded, " Yes I have." I asked Jim, "Did the person you showed the car to not notice all of these imperfections? Jim responded, "Well... umm.. yes, i guess they may have noticed one or two of them" I asked Jim, "then you were aware of the issues" Jim responded, "i guess" I asked Jim, " then why did you lie to me?" Jim responded, " I did not lie to you" see where this conversation is going?? No Where. I felt like I was teaching an Elementary School class, and babysitting Jim, as his professionalism was the worst that I have ever seen. I feel that he should have been fired for that alone, and he has not. Because of this I want to be sure that others are not taken but this guy. Do not trust a work this man says, he does not care about you, and just wants to sell a car. I would imagine if this behavior is tolerated that the entire dealership is this way, too (just my opinion). By the way, Jim had assured me in our earlier phone conversations, that he was very good at his job, since he had been doing this for 9 years. Apparently 9 years was a great opportunity to learn how to leave his morals behind. Please be careful ! Also... I drove the car, as I wanted to see what else the guy lied about. everything was pretty good, except when taking off, and it felt like the car was going to fall apart from the shanking... it felt like a warped flywheel / pressure plate, and i would guess it need an whole new clutch kit. I was promised the car had been through their maintenance department, and all mechanical issues were repaired, and the car was going to be professionally detailed.. once again a LIE. All of the floor mats, and console / cup holder rubber pieces where also found in the truck and glove compartment, covered in EXTREME filth and grime. If they can't even detail the car how much do they care??? The manager did fill my tank, and tried to help with the situation... but there was nothing to do.. wasted my day and would not compensate me for the tank I used on the trip down there. As a professional business owner it could be said that I have high standards on how a person should be treated in a business transaction, but I am certain that ANY person would have been very upset at these circumstances. I showed the dealership that certified check I had bank write, as i was paying for the car In-Full... and that I was not there to play around, but I did not buy the car, and I will never do business here again. More