Toyota of Cool Springs

Non-existent service after the sale I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I al I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I also purchased the extended warranty with the assurance that it would be a good investment, not only in regard to covering the car, but also in ensuring customer service above and beyond what other dealerships would offer. I have found that, after the sale, Toyota of Cool Springs doesn't consider customer service a priority. I have also noticed that, over the 4 years since I bought the car, the service department seems to have a revolving door as far as personnel is concerned. This speaks volumes. Most recently, I called to schedule a repair in response to a letter received from Toyota corporate itself. I had to eventually talk to the manager because the service writer that first took the call didn't seem to know how to handle such a request, and worse than that, didn't seem to know how to find out how to handle it. The service MANAGER(??) was seemingly even less interested in being of service. When I asked a question about the VERY EXPENSIVE extended service plan I bought (from this dealership), he said they would look it up when the car was brought in for service. When I asked couldn't they look it up for me while we were on the phone, the service MANAGER (manager, mind you) said, "Well, I could". And, that was that. Just didn't want to, I guess. Ridiculous! In a nutshell, buy somewhere else. If you do ANY research on cars before you buy them, you will find that you'll know much more about the car you're looking at than the person trying to sell it to you at Toyota of Cool Springs. When I bought mine, the salesperson seemed to know virtually nothing about cars, much less about why I should choose a Toyota over another make. If you do decide to buy at Toyota of Cool Springs, do yourself a favor and have it serviced at another dealership. I really don't enjoy writing things like this, and in fact this is the first negative review I've ever posted online. However, after 4 years of zero effort in providing service after the sale, frustration has set in and I just would like others to be able to avoid it. I'm including my name and phone number on this post just in case Toyota of Cool Springs cares at all about their customers. My guess is they'll never even know it's here. Barry Pendergrass 931-698-6865 UPDATE 3-6-17 I'd like to update this review. Shortly after the original review was posted, the general manager of the dealership, Kris Krabill, contacted me. Long story short, Mr Krabill ( whom up until that point I had no conversations with) is very interested in customer care and the reputation of the dealership. My concerns were heard and every step was taken to make sure that my situation was corrected. Thanks to Mr Krabill for all his help. In light of the way this was handled, I can feel good about recommending Toyota of Cool Springs again. I plan to continue to have my Toyota vehicles taken care of by them. More

Toyota Cool Springs Bait and Switch Pricing Toyota of Cool Springs lists ridiculously low teaser prices for used cars on Cars.com, Auto Trader etc.they refuse to honor. For a instance, Toyota Toyota of Cool Springs lists ridiculously low teaser prices for used cars on Cars.com, Auto Trader etc.they refuse to honor. For a instance, Toyota of Cool Springs recently listed a 98 Toyota Camry at a price of 2875 a few days ago, the next day the same car was priced at $3475, today it's listed at $4175! Somehow a nineteen year old car has appreciated in value $1300 in less than a week. I could possibly understand one pricing error, but two increases seems suspicious. Consistent with other complaints here and elsewhere of deceptive pricing. More

consistenlty bad service experience on our camry Very bad experience on service.Their enthusiasm to serve you lasts only till you buy a vehicle with them.They lie on your face on various jobs done yo Very bad experience on service.Their enthusiasm to serve you lasts only till you buy a vehicle with them.They lie on your face on various jobs done your car and act weird when caught red handed. More

High Pressure Dealer - Doesn't Stand By Policy I ended up trading in a car and was just truly unhappy with the one I got. I felt completely pressured the whole time and was deceived by the price (t I ended up trading in a car and was just truly unhappy with the one I got. I felt completely pressured the whole time and was deceived by the price (the salesman charged me more than the internet price - my fault for not investigating more). I then tried to take advantage of the 3 day exchange policy and the 110% price match but they are very very hard to use when you actually try to take advantage of them. Just proceed with absolute caution, they will try to take advantage of you. More

New Camry fails to start I bought this Camry new from Toyota of Cool Springs, VIN# 4T1BK1FKXDU532836, it has failed to start 5 times, they have put two new batteries in it. Bl I bought this Camry new from Toyota of Cool Springs, VIN# 4T1BK1FKXDU532836, it has failed to start 5 times, they have put two new batteries in it. Bless my wife's heart, she never knows where she is going to be when it wont start. Cool Spring's service manager, Emanual Marrujo, said they couldn't fix it so take it to John Robert's Toyota in Manchester TN. We took it there and they cant find anything wrong either. They put a new battery in and 12 months later it failed to start again. leaving her stranded. I called Toyota and they opened a case. Case # 1607121033. Danny from Toyota headquarters called me today to see what my problem was. He said if the dealer can't find anything wrong then they cant do anything. He eventually hung up on me. I wasn't raising my voice or being disrespectful, when I asked how he would feel if he bought his wife a new car and it left her stranded, all I heard was "click". He had hung up. I am going to buy another vehicle next week. It's a Honda. Not trying Toyota again. maybe they have more problems than just air bags and are trying to keep it quiet. More

Had a great experience, really easy to get things done! Just loved the experience. Everyone was so helpful and nice to do business with! The guy that I worked with was incredible, felt very taken care of! Just loved the experience. Everyone was so helpful and nice to do business with! The guy that I worked with was incredible, felt very taken care of! More

Buying my car Thanks Dallas for the fun buying experience! I had a great time going around the lot and seeing that there was to offer with the best sales guy out t Thanks Dallas for the fun buying experience! I had a great time going around the lot and seeing that there was to offer with the best sales guy out ther More

Beyond helpful The dealership was top notch and very clean. The guy helping me (Dallas) was very knowledgable on all the vehicles and didn't pressure me at all and l The dealership was top notch and very clean. The guy helping me (Dallas) was very knowledgable on all the vehicles and didn't pressure me at all and let me take my time looking. I will return because of the outstanding services. More

Bait and switch online pricing Saw a price on line. Went there negotiated the price. Went back to finance and they made up a story that they had to charge me an extra $1,400 because Saw a price on line. Went there negotiated the price. Went back to finance and they made up a story that they had to charge me an extra $1,400 because of the lender. I called the lender and the lender said that is false. Went back to the dealership and they told me that's the only deal they offer. It was so abusive. More

Great experience!! Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. More