Toyota of Cool Springs

I had a bad experience with this dealership. Found a specific car I had been searching for at this dealership and made an appointment with Matt to test drive the following morning. I arrived at 9:00am, specific car I had been searching for at this dealership and made an appointment with Matt to test drive the following morning. I arrived at 9:00am, as soon as they opened, and still had to wait 30mins. Matt pulled the car up, and we got in and started it for a test drive. At that time a porter came out and said that car had already been sold. Matt went in to discuss with sales manager. After waiting alone in the car for 10mins, I went back inside. The car I drove 45mins to see had been sold. The sales manager apologized and said they would find something comparable for me. After 3 hours of looking at other cars, they gave me a price on a car I liked that was way over my budget! I left infuriated! Cool Springs Toyota wasted my entire morning. More

we had by far one the best car buying experiences ever, Greg Cole and all the managers we had to work with were amazon. honest and energized place. Greg Cole and all the managers we had to work with were amazon. honest and energized place. More

Have had my Toyota Avalon serviced at TCS for several years. John K. has always been awesome to work with. Had an issue recently and George worked to make it right. years. John K. has always been awesome to work with. Had an issue recently and George worked to make it right. More

When you walk onto the lot, the staff there is very helpful! They make you feel valued and that they are interested in your business. However they make promises they do not keep. They offer a "referral helpful! They make you feel valued and that they are interested in your business. However they make promises they do not keep. They offer a "referral rebate" in which they promise to give you $200. for every person you refer to the dealership that purchases a new vehicle. They also promised a lifetime warranty on your car. Now I am starting to doubt this ever happening! Why? This dealership sold 3 new vehicles due to business generated by people in my family. I have had to HOUND them for nearly 6 months to get my "referral rebate" and my son is still waiting on his. If we could take it all back and go to a dealership in Clarksville, TN we would. It is like they promise you something and then you have to FIGHT to get it! I hope it is not that way with the "lifetime warranty." More

I wanted the brand new Avalon and looked everywhere for the best deal possible. This dealership was it and the experience was amazing.....and i am 600 MILES AWAY. JD was a great person to deal with and h the best deal possible. This dealership was it and the experience was amazing.....and i am 600 MILES AWAY. JD was a great person to deal with and his sales manager, Greg Alderman, is even better. When i get to the point of trying to figure out the best way possible to take delivery of my new Avalon....they said, "we got this!" Next thing I know, a day after finalizing my deal over the phone, i am sitting in my brand new car in Jacksonville, FL. Marvin drove down, delivered the car and thanked me more than i could thank him. Amazing experience with never meeting any of them (other than Marvin) face-to-face. I would, and do, recommend this dealership to anyone!!!! More

First great experience I've had buying a car from a dealership. Johnathan and Daniel worked hard on my behalf and made the entire process easy and hassle-free. Would definitely buy from them again. dealership. Johnathan and Daniel worked hard on my behalf and made the entire process easy and hassle-free. Would definitely buy from them again. More

Sales force acted like vultures attending to customer prey. Salesman had very poor listening skills in relating to customer need and management staff when summoned into the process to complete the sale prey. Salesman had very poor listening skills in relating to customer need and management staff when summoned into the process to complete the sale demonstrated and an unwillingness to listen to our concerns, but rather complete the sale. The Finance Officer did not understand or answer questions related to a previous service product purchase but stated someone else in the dealership would work our concerns out. This person was not summoned. (In particular, we raised questions about credit applicability we could expect to attain from the previous vehcile we bought at this dealer location. Yes, the dealership had changed hands, but we were given assurance that the dealership would help us get get this money back, nor, even when asked, they did not explain the ramifications of this financial transaction. Those facts became negatively clear after the 3 day car purchase return policy. When we sought to get clarity, we returned to the dealership but were told to return and see the Finance manager several days later. Sadly, the only reason we chose to procure this vehicle was based on the fact we did not want to throw this incentive away...and as a result, we truly left this car purchase feeling scammed by a dealership (Salesman, Sales Manager and Finance Office) whose only concern was profit over understanding customer need or desire. We like the Toyota product...but this dealership has lost our business. More

best experience Barry White salesmen went out of his way to insure we were takencare of. We meet the owner George and he was outstanding as well this place is a place to seee customer service at the b way to insure we were takencare of. We meet the owner George and he was outstanding as well this place is a place to seee customer service at the best from the owner on down, Very friendly and professional stafff GREAT JOB THANK YOU They even called me the next day to ensure i was pleased with the service and experience Who does that these days. Toyota of Cool Springs More

Two days prior to needing service, I called and set up an appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires th appointment go take my daughter's Corolla to Toyota of Cool Springs. We had a 10:00 a.m. appointment for an oil change and to look at three tires that kept going low. I was coming in from Alabama and picking her up at the dealer. She had the car there as scheduled and told Bill that she'd be back at 2:00. We got back at 2:30, 4.5 hours later and the car had not been touched! He said he was sorry, but there were people in the waiting area who had been there for 2.5 hours and their cars had not been seen. I DID have an appointment. The dealer KNEW the car was coming. I was not a happy camper, to say the least. Rather than have my daughter wait an hour or so and get caught up in terrible Friday afternoon Nashville traffic, we left. I've never had this happen at our Toyota dealer in Huntsville. We won't be using Toyota of Cool Springs again. More

I was interested in a used car, I had one to trade in as well. This dealer offered me less than half of what a different Toyota dealer offered me. It was an insult and I will never step foot on this lot aga well. This dealer offered me less than half of what a different Toyota dealer offered me. It was an insult and I will never step foot on this lot again. More