Toyota of Cool Springs

Had a great experience, really easy to get things done! Just loved the experience. Everyone was so helpful and nice to do business with! The guy that I worked with was incredible, felt very taken care of! Just loved the experience. Everyone was so helpful and nice to do business with! The guy that I worked with was incredible, felt very taken care of! More

Bait and switch online pricing Saw a price on line. Went there negotiated the price. Went back to finance and they made up a story that they had to charge me an extra $1,400 because Saw a price on line. Went there negotiated the price. Went back to finance and they made up a story that they had to charge me an extra $1,400 because of the lender. I called the lender and the lender said that is false. Went back to the dealership and they told me that's the only deal they offer. It was so abusive. More

Great experience!! Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. Today you found my problem in less than 3 hrs and charged me $95. Beaman Toyota 6 hrs $135 and couldn't find the problem. More

No Tag or Title after Six Months Bought a used car here 6 months ago. Still do not have a title or tags. They keep giving me temporary tags at least but I'd like to have the title. I' Bought a used car here 6 months ago. Still do not have a title or tags. They keep giving me temporary tags at least but I'd like to have the title. I'm starting to believe they sold me a stolen car. I've complained to all the managers and their title department. They act like it's someone else's problem. What's worse is I'm going to have to shell out more money for an attorney. I've contacted the state of TN's Consumer Affairs and it looks like this is going to be a long drawn out process. Do yourself a favor and buy from somewhere else or insist on seeing the title before giving them any money. They are not trust worthy. More

The time flew! Lee Anderson was fantastic, as was Jimmy and the rest of the staff. They were willing to work with us and did not making us feel like chum floating in Lee Anderson was fantastic, as was Jimmy and the rest of the staff. They were willing to work with us and did not making us feel like chum floating in shark-infested water. Car buying is a long process, but Lee was friendly and the time flew by! She was great! More

Average service, poor price I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review fo I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review for all 3 of them. For those who do not want to go into these numbers, here is a short summary: Beaman Toyota and Toyota of Cool Springs were trying to make us pay $900 - $1150 over the fair deal plus unreasonably high fees. Nelson Mazda gave us a fair deal and the lowest fees. My estimate of the "fair deal" is based on the KBB prices. Now, here are the numbers. Beaman Toyota, Nashville Time spent at the dealership (excluding test drive): 1.5 hours Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $700 Price negotiated for the trade in: KBB "trade in price" - $350 Total Fees: Never made it precise. My estimate based on the final OTD price is $600. Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "this is our final offer, but we may improve it" Toyota of Cool Springs Time spent at the dealership (excluding test drive): 35 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $350 Price negotiated for the trade in: KBB trade in price -$550 Total Fees: $820 Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "sign an obligation to buy it for this price and then I'll talk to my manager". Nelson Mazda Cool Springs Time spent at the dealership (excluding test drive): 25 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price". Price negotiated for the trade in: KBB trade in price. Total Fees: $500 Comments: Everything was clear and straightforward. Summary: Toyota dealers did their best to get rid of a loyal customer. And they succeeded. We bought Mazda. You choose :) More

Simply a fast fair deal. We worked with sales rep Alex Kumi. This guy knows his product and is helpful without being pushy. Just a great car buying experience. Thanks Alex. We worked with sales rep Alex Kumi. This guy knows his product and is helpful without being pushy. Just a great car buying experience. Thanks Alex. Keith and Shirley Mahorney More

Great Service Dept. Experience I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and r I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and really appreciated my advisor explaining the scope of work to be completed and having my vehicle ready in the timeframe promised. Brad. Brentwood, TN More

Excellent Service and Pleasant People Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working wi Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working with her. She was great and exact with resolving my problem. More

Bad service department I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and mad I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and made an appointment for 8a and told them I needed the vehicle same day. I arrived a bit before 8, my information was taken and I was told I would receive a call between noon and 2p with the results. At 2:34 I had to call the service rep for an update and he said the mechanic was just now looking at it. Reminded him I needed the vehicle today. 30 min later he calls me back with an estimate that was outrageous and wasn't sure they could get it finished same day. I told him to never mind that I would just pick it up. The only follow up call I get is at the end of the month asking for a diagnostic fee for their efforts. More