Toyota of Cool Springs

Great Service Dept. Experience I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and r I was very happy with my recent service visit. I was impressed by both the facility and my advisor Wesley Letts. I work at a dealership myself and really appreciated my advisor explaining the scope of work to be completed and having my vehicle ready in the timeframe promised. Brad. Brentwood, TN More

Excellent Service and Pleasant People Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working wi Stephanie was great and helpful with me. he was kind, patient, honest and very assistive with my dilemma with my SUV. It was very enjoyable working with her. She was great and exact with resolving my problem. More

Bad service department I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and mad I've owned a Toyota for over 30 years and this is the worst service. The people were friendly over the phone, but results were bad. I called and made an appointment for 8a and told them I needed the vehicle same day. I arrived a bit before 8, my information was taken and I was told I would receive a call between noon and 2p with the results. At 2:34 I had to call the service rep for an update and he said the mechanic was just now looking at it. Reminded him I needed the vehicle today. 30 min later he calls me back with an estimate that was outrageous and wasn't sure they could get it finished same day. I told him to never mind that I would just pick it up. The only follow up call I get is at the end of the month asking for a diagnostic fee for their efforts. More

Crooks Advised I need many things repaired on my Camry. Independent mechanic for over 40 years said there was nothing wrong with my car. Saved us $1,600.00 Advised I need many things repaired on my Camry. Independent mechanic for over 40 years said there was nothing wrong with my car. Saved us $1,600.00. Thank you Leroy. Will never return. More

Dishonest Crooks Diagnosed made up problems with outrageous repair costs. We got a second opinion. A filter they wanted to replace was 2 weeks old and still white, as Diagnosed made up problems with outrageous repair costs. We got a second opinion. A filter they wanted to replace was 2 weeks old and still white, as our second place showed to us. The work that honestly needed done cost half of what Cool Springs Toyota quoted for that portion of their repair list. Toyota's complete quote $1700, our second opinion $400. More

Wrong price We looked on line at vehicle inventory found a Camry we liked went to dealership to look at and the price was $3000.00 dollars higher. Salesman told m We looked on line at vehicle inventory found a Camry we liked went to dealership to look at and the price was $3000.00 dollars higher. Salesman told me it was a mistAke happens all the time.. Wasted 3 hours of our time bought some where else where we weren't mislead.. More

Not a great buying experience Got the run around on price.. Staff needs better trained.. Would never go back to this dealer.. We ended up buying from someone else.. Owner was frie Got the run around on price.. Staff needs better trained.. Would never go back to this dealer.. We ended up buying from someone else.. Owner was friendly More

Aggressive service department tactics are a complete turnoff I have never purchased from this dealership; this is a review of the service department. Although I own two Toyotas and this dealership is the closest I have never purchased from this dealership; this is a review of the service department. Although I own two Toyotas and this dealership is the closest to me, I will never return here. I stopped using them when a service manager tried to sell me a totally unnecessary fuel injection cleaning for several hundred dollars. I am an intelligent person and an informed consumer. Don't try to upsell me on services that the manufacturer does not recommend when I come in for routine service. Then, I started getting calls from a marketing firm that evidently has been hired to mine the internet for contacts. They made a bogus appointment for me, which I went online to cancel (I suppose I then confirmed I was a live contact, unfortunately, I should have just ignored it.) I then received calls to reschedule the bogus appointment, even after I asked to never be contacted again by this marketing company. These kind of aggressive tactics are a complete turn off to me. Business is built on personal relationships, not by call centers. I hope they get many more customer complaints about this and realize what a mistake contracting with this marketing firm was. More

Wife's New Car Car buying is usually a miserable experience but working with this dealer and salesman (Ethan) was easy and enjoyable. Everyone was friendly and time Car buying is usually a miserable experience but working with this dealer and salesman (Ethan) was easy and enjoyable. Everyone was friendly and timely and we were only on the lot about 2 hours start to finish. A real blessing. More

Came in to look at a used car. Salesman and his wife team started working on us immediately. Salesman went to find cars while assist started trying to get all our info including filling out a credit re team started working on us immediately. Salesman went to find cars while assist started trying to get all our info including filling out a credit report. Finally after 15 min he came to get us to show us the one car he thought was perfect for us. We did not like it, so wanted to look at other cars. After several cars and wondering around a little, the salesman seemed to be getting a little frustrated. After we got back from our test drive with his assistant, he had the next perfect car for us. Offered us a Cadillac Diville for $8500. I pulled up KBB and it said car was worth $2850. My budget was $7200, so after wanting some time to think about it, he offered to try to talk them down. Brought back his manager, and did drop the price quickly to meet out $7200 budget. Still feeling something was not right, since KBB would not go over $3000 for the car, I told him I wanted to think about it, and he very rudely said ""fine", turned his back on us and sat down with some other customers. Pulled up their website after I got home and they had that car listed for $6794. Needless to say, I will never set foot back in that dealership. More