Toyota of Cool Springs

Van catches on FIRE less than 12 hours after purchase!! We purchased a "certified Toyota" sienna van from them... 12hrs later the engine caught fire (with our small children inside, thankful nobody was crit We purchased a "certified Toyota" sienna van from them... 12hrs later the engine caught fire (with our small children inside, thankful nobody was critically injured) and burnt the entire van down to its frame and wires! The owner and mgmt had no immediate response to help, and would not release any documents including bill of sale and service records for the vehicle as we were working with our insurance!In the meantime they informed us that the "sale never went through due to financing (conveniently they just never processed it this next morning because they received a call that this happened) and we were NOT entitled to any information on the van. After weeks of engineers and investigators inspecting the van, at our residence, the dealership continued to not return any calls. The owner George Girjel, could NEVER be reached and avoided returning the messages we left for him. There are many shady details that this company is hiding, and the careless customer service they have provided during this difficult time is outrageous! Not to mention that they have been in possession of our trade in vehicle all this time as well!! Toyota USA seems to show NO REAL interest to help either, especially knowing that the dealership sold a vehicle with a open manufacturer recall on it! I hope this will help another family be cautious and steer clear of this Toyota dealership. More

Bad (terrible) customer service BAD BAD customer service. They don't care about any customer. I went to buy one of the pre owned and I bought it but they promise me some add ons the BAD BAD customer service. They don't care about any customer. I went to buy one of the pre owned and I bought it but they promise me some add ons they gave nothing I will never ever buy anything from them again. Lesson learned! More

Cannot be trusted, overpriced Bought a used vehicle here and three days later I discovered the vehicle had an issue and already needed work done on it, which after the price I paid Bought a used vehicle here and three days later I discovered the vehicle had an issue and already needed work done on it, which after the price I paid that is unacceptable. Partly my fault for missing when I looked underneath the vehicle, but at the same time you think nowadays you can trust the word of a dealership. They promised the vehicle was in excellent shape and their Service Department thoroughly inspected the vehicle and serviced it, but it appears nothing was even done to it or their Service Department is totally clueless. Another thing I knew the price was a bit high, but I found documentation and the price the previous owner paid on the vehicle with 20k less miles on it and immediately regretted paying what I did. I tried negotiating, but they barely budged and swore they couldn't come down and had too much in the vehicle. Again my own fault mainly for ever trusting a salesman! Also, I was promised my credit wouldn't be thrown out to multiple banks or anything like that, but I found 6 different hits on my credit the next day. They ensured me that Toyota valued their product, yet Toyota wouldn't even finance their own vehicle! The finance guy told me he even told Jim that it would be hard to get this vehicle financed, but Jim didn't bother to let me know this. Clearly all he cared about was making a sale. Lesson learned More

Misleading service Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department wo Had three lights come on after gas fill-up. I was almost sure that it was a gas cap failure but I called dealership to find out if parts department would be open on Saturday I spoke to Rachel who informed me that they were opened but instead of buying a new gas cap the dealership would do a free analysis to make sure. It was my wife's car so the appointment was made for 11:15 AM in her name. When we arrived the service advisor Jim Krueger went into attack mode telling me and my wife there is no free analysis and it costs him $157. For a mechanic plus parts. I am retired but when I was working I was a General Manager and this dealership is poorly managed Mr Kruger is a detriment to the dealership, the service manager is responsible for the advisors and the General Manager is responsible for the dealership. The end result went to O'Reillys for a free analysis it was the gas cap total cost $20. It would have been $12.00 if I bought the gas cap at O'Reillys I would have given zero stars but it was not offered. More

Y'all should be ashamed of yourself Went to look at a use clean retail truck tonight. Truck was priced 3500 over clean retail. Paint was pealing big dents on every panel, oil leak, steer Went to look at a use clean retail truck tonight. Truck was priced 3500 over clean retail. Paint was pealing big dents on every panel, oil leak, steering rack leak, trans leak, they said it was a single owner. Asked for car fax more that 4 times. They lied it was 3 owners. It said it had a tow package which it did not. Salesman tried arguing with me about it being a clean retail. On a good day it would bring 2000 at auction. And did I mention I've been in the automotive industry for 15+ years. They didn't know that. Message me before you buy from these crooks and I'll go with you to look over the car BNye2000@gmail.com I'd hate to see you get scammed they way they tried to scam me. Oh and the salesman backed into a customer's car did visible damage. And asked me not to tell. More

Non-existent service after the sale I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I al I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I also purchased the extended warranty with the assurance that it would be a good investment, not only in regard to covering the car, but also in ensuring customer service above and beyond what other dealerships would offer. I have found that, after the sale, Toyota of Cool Springs doesn't consider customer service a priority. I have also noticed that, over the 4 years since I bought the car, the service department seems to have a revolving door as far as personnel is concerned. This speaks volumes. Most recently, I called to schedule a repair in response to a letter received from Toyota corporate itself. I had to eventually talk to the manager because the service writer that first took the call didn't seem to know how to handle such a request, and worse than that, didn't seem to know how to find out how to handle it. The service MANAGER(??) was seemingly even less interested in being of service. When I asked a question about the VERY EXPENSIVE extended service plan I bought (from this dealership), he said they would look it up when the car was brought in for service. When I asked couldn't they look it up for me while we were on the phone, the service MANAGER (manager, mind you) said, "Well, I could". And, that was that. Just didn't want to, I guess. Ridiculous! In a nutshell, buy somewhere else. If you do ANY research on cars before you buy them, you will find that you'll know much more about the car you're looking at than the person trying to sell it to you at Toyota of Cool Springs. When I bought mine, the salesperson seemed to know virtually nothing about cars, much less about why I should choose a Toyota over another make. If you do decide to buy at Toyota of Cool Springs, do yourself a favor and have it serviced at another dealership. I really don't enjoy writing things like this, and in fact this is the first negative review I've ever posted online. However, after 4 years of zero effort in providing service after the sale, frustration has set in and I just would like others to be able to avoid it. I'm including my name and phone number on this post just in case Toyota of Cool Springs cares at all about their customers. My guess is they'll never even know it's here. Barry Pendergrass 931-698-6865 UPDATE 3-6-17 I'd like to update this review. Shortly after the original review was posted, the general manager of the dealership, Kris Krabill, contacted me. Long story short, Mr Krabill ( whom up until that point I had no conversations with) is very interested in customer care and the reputation of the dealership. My concerns were heard and every step was taken to make sure that my situation was corrected. Thanks to Mr Krabill for all his help. In light of the way this was handled, I can feel good about recommending Toyota of Cool Springs again. I plan to continue to have my Toyota vehicles taken care of by them. More