Toyota of Cool Springs

Service on my 2004 Corolla 8/1/2019 I am a loyal customer at Toyota of Cool Springs. On 8/1/2019 I brought the car in because the @check engine” light had display for three days the week I am a loyal customer at Toyota of Cool Springs. On 8/1/2019 I brought the car in because the @check engine” light had display for three days the week before. My Service Advisor, Joe Fazio, greeted me and immediately recognized me from a previous visit. He diagnosed the engine, gave me an estimate for the service, and called me when my Corolla was ready for pickup. Joe saved me about $100 from his initial estimate by making sure I applied all available savings coupons and by deferring one non-essential item from the list until the next service appointment. Joe Fazio is one of the reasons I will take both my Toyota vehicles ONLY to Toyota of Cool Springs. Thanks, Joe! More

Great Service My rep Isaiah did an excellent job keeping me updated while my truck was worked on, and let me know what I needed and what I needed to schedule in the My rep Isaiah did an excellent job keeping me updated while my truck was worked on, and let me know what I needed and what I needed to schedule in the future. Awesome job! More

Great service! My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in the process. He was very professional and really cared about me and my comfort while waiting. He was great in explaining the difference services that I needed at this time. I felt like he was taking care of my car and my needs on the road. Thank you, Roger. Good job!! More

Kenny Eastman at Toyota of Cool Spings is amazing! I had such a wonderful experience with Kenny Eastman at Toyota of Cool Springs. He helped me find my first car and made the experience very special. H I had such a wonderful experience with Kenny Eastman at Toyota of Cool Springs. He helped me find my first car and made the experience very special. He takes pride in his work and really cares about his customers. Toyota of Cool Springs was so friendly and helpful in the search for my first car. More

Personable Service I have always received great service. From arrival you pull up in a comfortable climate controlled area. You are greeted by a very polite staff member I have always received great service. From arrival you pull up in a comfortable climate controlled area. You are greeted by a very polite staff member. I generally make an appointment but I have had an issue with a tire and was told to come in. They care do a great job. You leave feeling satsfied your vehicle is in good shape. More

Frederick Made My Mother's Car Buying Experience Excellent I've had to help my mother purchase a new car after the stress of losing her old car, and I've had to do it from a distance, out of town. After exten I've had to help my mother purchase a new car after the stress of losing her old car, and I've had to do it from a distance, out of town. After extensive research, we arrived at a Camry and Toyota as a great choice for anyone, and for my mom, for sure. The safety features and value from 2018 on - finally we knew that going with a new Camry was just a good choice and I feel that making sure we had the latest safety features was something that was best for my mother. Even when you arrive at a decision, though, all the trim levels and options make things a bit confusing. I did my research, but Frederick was there to answer all my questions and make everything very clear, straightforward. He also was quick with all communications. He won the day for me in choosing Cool Springs. He assured me he would take care of my mother, and he kept his word. I can't thank him enough for his patience with me and my mother, and making this a great experience. He went the extra mile even in helping her with transportation the day of the purchase. Thank you, Frederick! More

Awesome experience Fredrick and Trey were so very nice pleasant helpful took all the time in the world to explain what our goals were We loved the Camry but time for a c Fredrick and Trey were so very nice pleasant helpful took all the time in the world to explain what our goals were We loved the Camry but time for a change Tacoma Truck is so awesome we would recommend them. Fredrick handled alot of the initial start up on the phone so by the time we came in to buy it took less time..great strategy and did not have to stay all day at dealership..Definitely 10 stars for them all.If we had any questions they made sure we were clear on the answers. More

GARBAGE...ABSOLUTE GARBAGE!!!!!!!!!!!! THIS PLACE IS GARBAGE!!!!!!!! NEGATIVE 5 STARS!!!!!! I ordered a map light for my 2010 Toyota Prius. As you can see in the picture attached, their w THIS PLACE IS GARBAGE!!!!!!!! NEGATIVE 5 STARS!!!!!! I ordered a map light for my 2010 Toyota Prius. As you can see in the picture attached, their website states that the part fits my car. The part arrived and didn't fit. I call to ask for the correct part to be sent to me and the person tells me that my year car can have multiple different possible map lights. He said that I have to pay for shipping to return it and then pay for a new one. ABSOLUTELY RIDICULOUS that their website will allow you to choose a part that could only POTENTIALLY fit your car. And he had the nerve to insinuate that I should have known that I needed to use my VIN number in order to find a part for my car instead of simply searching for the part. If this company had any brainpower at all, they would simply require that you use a VIN in order to find a part number or the website should give you some sort of warning stating that it's possible that there could also be another part for the year of car being searched for. DON'T WASTE YOUR TIME ON THIS GARBAGE PLACE!!!! More

Mom car shopping. We began looking for a new car when I found out we’d be having our second child. The Land Rover we had didn’t accommodate the car seats as well as I w We began looking for a new car when I found out we’d be having our second child. The Land Rover we had didn’t accommodate the car seats as well as I wanted for two. Needless to say I’m not the most car smart person. I know the features I want but a lot of the rest of it seems like a different language to me. When we first went to look at a used car we had a salesman who was nice. However he put a lot of pressure on purchasing instead of really helping us find exactly what we wanted. We also walked in saying we didn’t want to spend over 30,000 on a vehicle and none of the cars we saw were under. Even though we specifically went in to look at one. Well fast forward to waiting till the last minute, easily done with a 14 month old at home and a full time job. I’d found one online I decided that I really liked and wanted to see. I was a little hesitant about returning because I was hoping for a different salesperson and I didn’t feel like that was the most polite thing to do. My husband was working so I asked my dad to go with me because he loves a good negotiation and I thought he was a lot better with being firm than I know I am. Luckily, the first guy that helped us wasn’t there and we ended up stuck with Josh E. Well he actually ended up stuck with us ha. We could not, and let me stress this, could not have been happier with a sales specialist. He was extremely friendly and easy to talk to. I didn’t feel dumb or like I needed to rely on someone else to ask Questions for me. If he didn’t know the answer he was upfront about it and found someone that could answer it. We ended up making him spend the whole day with us going over prices and trade in amounts and he was a trooper through all of the negotiations and stare downs. He was more concerned with making sure we were happy and satisfied than he was making a sale. Even though as about to pop as I am it was pretty obvious he’d get one (ha). I would recommend him to anyone looking for a new vehicle!! I am beyond happy with my purchase, payment amount, protection on the vehicle, and everything else that comes from This dealership! Trey was also amazing! We really just couldn’t be any happier with how everything went our second time around! More

Excellent Salesperson! We started our quote process over the internet, and April was professional and assisted the entire process. We she found the car we wanted, she went o We started our quote process over the internet, and April was professional and assisted the entire process. We she found the car we wanted, she went over and beyond to meet our financial needs. Excellent attitude, great negotiation. Would highly recommend her and the dealership! More