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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

November 12, 2022

Jeff changed my life & was phenomenal to work with! He was patient listened to what I needed and got me a car before the holidays. This allowed me to see the family. Great personality and truly wonderf More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Toyota of Cool Springs responded

Hi Ashley, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 12, 2022

Thanks for the outstanding service Mr. Kenny. I'll definitely return to purchase my car. More

by Jgf4674
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Nov 15, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 11, 2022

Jeff Williams helped us get the exact car we wanted much faster than average wait times in Nov 2022, the car was very competitively priced, and Jeff was NOT pushy on upselling us on anything. There was zer More

by Oc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

November 07, 2022

Kenny and the team are so great to work with. They made the car buying process easy! More

by ckampe31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Nov 10, 2022 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 05, 2022

We were very satisfied with our experience, got a great deal and great service. Everyone was friendly and helpful. More

by Bbarreirod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 05, 2022

It was a very pleasant experience. All the staff was helpful and knowledgeable. I would recommend this dealership to anyone. More

by Rburris142
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Nov 10, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 04, 2022

This dealership is very convenient and has some of the best people working for them. This is my 4th new 4Runner that I have purchased from Toyota Cool Springs. My most recent salesman (Kenny Eastman) work More

by dannyraytn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Nov 10, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 26, 2022

My purchase experience was a great one with sales rep Alan and the team members at this dealership. More

by ebright364
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Toyota of Cool Springs responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Toyota of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

October 25, 2022

Very good experience. Everyone was very helpful and friendly and professional. Transaction was smooth and efficient. More

by jdsletstalk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 21, 2022

Great service! Kenny was great to deal with. He went above and beyond to help in any way More

by Justin D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Oct 28, 2022 -

Toyota of Cool Springs responded

Hi Justin, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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