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Toyota of Colorado Springs in Motor City
Colorado Springs, CO
1,377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,377 reviews
October 25, 2023
Terrific service. Had an issue with a completely dead 9 year old Prius. Contacted service department and they sent AAA to assist us. Started it and drove to deal Had an issue with a completely dead 9 year old Prius. Contacted service department and they sent AAA to assist us. Started it and drove to dealership. They had to keep it overnight for thorough diagnostic testing. My husband had heart surgery scheduled the next day so they provided a (new) loaner car knowing I likely couldn't return it the next day. Two days later they returned fully repaired Prius and picked up the loaner so that I would not have to leave my husband. No charge for extra special service! Everyone was so kind and helpful. My next vehicle will definitely come from this outstanding dealership. More
by servehim65
Employees Worked With
Service
September 24, 2023
Elijah P. and James Y. we’re incredibly patient, helpful, and kind yesterday while they helped me buy my new 2016 honda civic. they answered every small questi and James Y. we’re incredibly patient, helpful, and kind yesterday while they helped me buy my new 2016 honda civic. they answered every small question i had with a smile and i felt like i was fully informed and confident with such a big purchase. hopefully i won’t have to come to a car dealership again for a long time, but if i do i’m saving this business card and i’m only trusting them. thank you guys! More
by Anna C
Employees Worked With
Elijah Palacio, James Youngblood
August 01, 2023
Kelley Heppermann, Internet Manager and Tristan Hilton, Finance Manager were absolutely wonderful in obtaining by two past bill of sales for my vehicles. Much needed information for a claim/law suit I am i Finance Manager were absolutely wonderful in obtaining by two past bill of sales for my vehicles. Much needed information for a claim/law suit I am involved in. I put in an email request on the website and was contacted within 2 hours with a resolution within the next hour! Kelly and Triston were both timely, professional, with attention to detail, not to mention very friendly. Thank you!! More
by Janet H
Employees Worked With
Kelly Heppermann and Tristan Hilton
July 23, 2023
I had an amazing experience purchasing from toyota of colorado springs, Jacob K. Was a fantastic sales person and made the process As easy as possible! I am very pleased with my one owner Certified pre colorado springs, Jacob K. Was a fantastic sales person and made the process As easy as possible! I am very pleased with my one owner Certified pre owned Tacoma! Fantastic price and great service! More
by unclebuck29
Employees Worked With
Jacob Kroeger
June 19, 2023
I recently had the pleasure of purchasing my second vehicle from the Toyota dealership in Colorado Springs, and I must say that the experience was excellent. Both the dealership and my sales representa vehicle from the Toyota dealership in Colorado Springs, and I must say that the experience was excellent. Both the dealership and my sales representative, Robert, exceeded my expectations in terms of customer service, knowledge, and overall satisfaction. Last year in June, I purchased a 2022 Rav4 from this dealership, and based on my previous positive interaction, I decided to return for my latest purchase—a 2023 Tacoma. I was pleased to find that the process was quick and easy, thanks in large part to Robert's assistance. One of the main reasons I chose to work with Robert again was because of his exceptional knowledge of Toyota vehicles. He was able to provide detailed information about the Tacoma's features, performance, and technology, which helped me make an informed decision. Robert's expertise gave me confidence in my purchase, and I appreciated his willingness to answer all my questions. Beyond his knowledge, Robert's friendly and helpful nature stood out during the entire process. He took the time to understand my needs and preferences, ensuring that I found the perfect vehicle to suit my lifestyle. I felt comfortable discussing my unique financing situation with him, and I was impressed by how Toyota worked with my husband and me to find a solution that met our needs. Robert's dedication to customer satisfaction was evident, and he went above and beyond to ensure that I had a positive experience. Overall, my experience with the Toyota dealership in Colorado Springs and specifically with Robert was outstanding. The combination of Robert's knowledge, friendliness, and willingness to assist made the car-buying process stress-free and enjoyable. I highly recommend working with Robert and this dealership to anyone in search of a new Toyota vehicle. I am confident that you will receive top-notch service and find the perfect vehicle for your needs. More
by Tskeine
Employees Worked With
Robert Raphael, James Youngblood
May 22, 2023
Jefferson was amazing! Helping me to purchase my new forerunner. Everyone was so kind and helping from service department, financing, to just being greeted by Autumn. I wou Helping me to purchase my new forerunner. Everyone was so kind and helping from service department, financing, to just being greeted by Autumn. I would highly highly recommend toYota of Colorado Springs to anyone who’s out there and are ready to purchase a new or used car. Ask for Jefferson and I’m positive you will have the great experience that I had. Thank youTo each and everyone of you. Maria_tellez More
by Mariadtellez47
Employees Worked With
Jefferson Howery
November 11, 2022
Service Department is horrible. Well, one person makes everyone else look bad at least. I had a simple oil change and tire rotation done. A couple days after, I noticed one of my Well, one person makes everyone else look bad at least. I had a simple oil change and tire rotation done. A couple days after, I noticed one of my wheel caps was missing. They don't just fall off, so I called the service dept. and explained. He said he had video of my arrival with the center cap missing, so I accepted it and went about my day. Something didn't feel right about how he treated me though, so I called back the next day to request a picture of that video showing my missing center cap. He said he would pause the video and send it to me. Three days later, I haven't heard anything from him, so I called back. He acknowledged my call and left me on hold for 30 minutes. I hung up and called back later, again waiting 30 minutes on hold. Frustrated I called to speak with the general manager of the dealership. Went to a voicemail for extension..... I didn't even know if that was the VM for the manager, so I'm writing here to hopefully help someone else. Also, this service department has regularly NOT completed items that they claim to have addressed. Good luck and beware. More
by srichards3
Employees Worked With
JP Peltier
October 25, 2022
We came to Toyota to look for a car for our daughter. We worked with Eric Ricker who came across very nice in the beginning. We kept asking him if we would be able to negotiate the price but apparently t We worked with Eric Ricker who came across very nice in the beginning. We kept asking him if we would be able to negotiate the price but apparently there was a miscommunication. So when we got to finance, the guy who was very nice told us that any negotiations would be done with the Eric, but he would ask him. So anyway, when Eric came in, we explained that we wanted to negotiate the price and he said it was as is, no negotiations. We stated that we must of understood him and instead of him saying, okay, maybe there was a misunderstanding, he became very belligerent and disrespectful. Claiming that they had been holding the car for us, which in fact wasn't true. We had come in a week and a half before and that car was being held by some other family, who apparently decided not to purchase, which Eric didn't even know until after our daughter called to inquire on that Wednesday. In which he told her it was sold and then called back after finding out it hadn't been sold. So, he told her to come in and put a deposit down but when she got there, he told her she didn't have to (which we are truly glad for and believe it was God looking out for he so she wouldn't lose any money if she decided not to purchase.) Due to us asking if they could lower the price $1000 less, he got upset to almost the point of enraged and said how he had two or three other customers who wanted that car, as if to make us feel that we need to buy the car right then and there. Not to mention he lied in the beginning when he said that she could put money down to hold the car and then said the opposite while we sat in finance. If this is how a sales associate acts when they don't get a sale, then maybe they shouldn't be a sales associate. I see all these good reviews on him and I can understand why they are good reviews, because if we had purchased the car, we would have had a good review of him, but we got to see a different side of him. If he had two or three other people interested in the car from Wednesday afternoon until Thursday evening, then he definitely shouldn't have been upset. Actually, he shouldn't have been upset either way. As the customer, we get to decide where we spend our money and a sales associate should be able to respect that. I am sure if management goes back and look at the camera's if there are any in finance, they will see how he acted, truly disgusting. My rating is base off of Mr. Eric's behavior, not the dealership. More
by cakeladyval
Employees Worked With
Eric Rickerl
September 30, 2022
WOW! This dealership just became the only Toyota dealership that I will ever deal with again moving forward. I purchased Five new Toyota's over the cours This dealership just became the only Toyota dealership that I will ever deal with again moving forward. I purchased Five new Toyota's over the course of the past 5 plus years. This dealership was apart of the old Larry H Miller network. So, when I purchased the previous four I used their sister site off woodman road....which is now called Corwin Toyota. The lies and deception associated with the Corwin Toyota dealership formerly Larry H. Miller on woodman( now Corwin Toyota) road is rampant and disturbing. The Corwin dealership is out to make money at any cost and it shows in their dealership mark up of $5000 plus on their new vehicles. But, their are decent people at Corwin Toyota....Frank( former internet sales person) now a direct floor salesperson is a honest and trust worthy....he doesn't make the prices or lie about them and works hard for his customers. Mrs. Freeman in the service department is also honest and hard working....thats where my good words must end for the Corwin dealership. NOW......we talk about the amazing staff of the new Toyota of Colorado Springs dealership located at 15 E Motor Way, Colorado Springs, CO 80905. I went to the dealership one week ago and meet Mr. Justice Padilla, a salesperson. Mr. Padilla, made no promises other than he would try hard to help me find a good deal. Boom!!!! Home run Mr. Padilla helped me track down a vehicle I wanted and when I asked him how much over sticker would I have to pay on the new 2022 Highlander...his exact words were..... WHAT THE STICKER SHOW IS WHAT YOU'LL PAY....plus your taxes and the dealership handling fee of I believe $599.00($5000 less than what Corwin wanted from me and directly expressed to me by salesperson Mike At Corwin) and not a penny more. Mr. Padilla, gave a quote on our trade in and they never even tried to change it or lower it they stuck to their word(AMAZING). MR. Padilla was off on Wednesday of this week( 9/28/2022) and still answered our calls and text to reassure us that he was working on finding us our car. Today(09/29/2022) he called us around 9:30 am and said he found our vehicle that we wanted. Made it to the dealership did the paperwork and drove off in our new 2022 Highlander XLE....and can't even begin to tell you how happy I'am tonight. Mr. James YoungBlood, the finance manager is another blessing...honest... very knowledgable and very caring of the needs of those sitting at his desk. I couldn't have had a better finance manager working on our deal. The receptionist needs to be praised also for taking care of me the first time I came into the dealership I wish I Knew her name....shame on me for not getting it but I will thank her when I go back for my first Oil change. Izzy, in the parts department I met him when I had to purchase my floor mats today...he worked hard to find the mats for me all the way to making sure they fit. He was suppose to be heading to lunch when I stopped him to help me...so about 25 minutes later we wrapped up my purchase. Izzy, I hope you were able to grab a bite after helping me Thank You for putting me ahead of your personal time for lunch truly a dedicated employee of the dealership. I want to close with this to the the ownership and management team of Toyota of Colorado Springs 15 E Motor Way, Colorado Springs, CO 80905. Thank you for hiring and employing such amazing people...MR. Justice Padilla, is truly a amazing young man with a great deal of knowledge of the car business and has a tremendous amount of integrity. Mr. Padilla, is amazing sales person....but in my opinion needs to be considered for a management position ASAP.... as a business owner of over 30 years right here in my home town of Colorado Springs it's refreshing to see people like Mr. Padilla still exist even in the tough times like now that we are all going thru. I count my blessing ever time I cross paths with a blessing and tonight Mr. Padilla and Mr. YoungBlood are my blessing for the day along with their dealership. I will be seeing you soon MR. Padilla, I will be seeing you soon as I will becoming back for my sixth new car around December/January.....and I looking forward to the experience of your service again. Thank you from the bottom of my heart and best of wish's to you for everything you did for me. Karen L( Colorado Springs) More
by lynch767676
Employees Worked With
JUSTICE PADILLA, James Youngblood
August 24, 2022
Eric Ricker was our salesperson and we couldn't have asked for a nicer more profesional person. The whole team was awesome making this the easiest car purchase we've ever made. We will definitely do bus asked for a nicer more profesional person. The whole team was awesome making this the easiest car purchase we've ever made. We will definitely do business at Toyota of Colorado Springs again. More
by tervana
Employees Worked With
Kelly Hepperman, Eric Rickerl
