Toyota of Colorado Springs in Motor City | Page 17

Robert Raphael contributed significantly to buying a vehicle; he was professional, attentive, and his customer service was excellent. I will recommend to all my Soldiers to see Robert if they ever need vehicle; he was professional, attentive, and his customer service was excellent. I will recommend to all my Soldiers to see Robert if they ever need to buy a reliable and good price car. Ramon and Mayuko More

Eric Rickerl was an excellent salesman, great attitude and personality. I appreciated that he was persistent in keeping in contact and updating me when the vehicle I wanted would be available. My preferr and personality. I appreciated that he was persistent in keeping in contact and updating me when the vehicle I wanted would be available. My preferred form of communication was via email, and he always responded quickly and answered all my questions. More

Justice was friendly and cared about what I wanted! He gave me personalized service and made me feel appreciated. I would highly recommend working with Justice! gave me personalized service and made me feel appreciated. I would highly recommend working with Justice! More

Comfortable and Robert Barrera was such a pleasure and honest salesman to work with. Incredibly knowledgeable about the cars I had questions on and talked to me about the cons and pros for each car. Great honest salesman to work with. Incredibly knowledgeable about the cars I had questions on and talked to me about the cons and pros for each car. Great experience More

I went in for one vehicle, left with another because the first one was sold. Not complaing, as the vehicle I bought is amazing! I had spectacular service while at Larry H. Miller! I had immediate help, and first one was sold. Not complaing, as the vehicle I bought is amazing! I had spectacular service while at Larry H. Miller! I had immediate help, and got explanations for things I should have already known long before. No matter, my salesman Eric Rickerl made everything easy-peasy, thank you! More

Great customer service. They got the vehicle I wanted and financing was very easy. Already scheduled my appointment for my first complimentary service and spoke with the parts and service departments. All ex financing was very easy. Already scheduled my appointment for my first complimentary service and spoke with the parts and service departments. All excellent More

The dealership was welcoming, friendly, and staffed with knowledgeable and reasonable staff! Loved our dealer! He found us an excellent vehicle with an excellent payment that was better than what we could h knowledgeable and reasonable staff! Loved our dealer! He found us an excellent vehicle with an excellent payment that was better than what we could have ever expected, ESPECIALLY in this current market! More

Such an easy car buying experience. Nick was communicative throughout and made the process efficient and stress free. communicative throughout and made the process efficient and stress free. More

Eric Rickerl was super great at keeping up updated on our purchase. All-around nice guy! purchase. All-around nice guy! More

My 2017 Corolla suddenly began flashing pre collision system unavailable at around 57,000 miles. We took in to Larry Miller Toyota in CO Springs, after calling to ask if covered under warranty and the la system unavailable at around 57,000 miles. We took in to Larry Miller Toyota in CO Springs, after calling to ask if covered under warranty and the lady on the phone stating she wouldn’t be able to tell me until they got in to look at the car and see what was causing the problem. They stated a $150 diagnostic fee if not covered under warranty. Immediately when I dropped it off, they were able to tell me there was zero chance it’s covered under warranty. I chose to leave it there for diagnosis for the quoted $150. About 3 hours later they called to tell me they need another 3-4 hours to diagnose as they have no idea what’s causing the problem and the $150 is only for an hour of their time. $150 an hour is 100% different than $150 diagnostic fee. Plus a surprise $15 “misc fee” that was unexplained. Does Larry Miller service think they deserve a 10% tip for nothing? Not a clue. So I spent $166 to have them tell me they “looked up the code” and have no idea how to fix it so they will need to get Toyota engineering involved which is “quite the process”. So tell me how it takes an entire hour to look up codes and now you’ve run out of time and are going to charge a person $166, for what exactly? When my husband (who has rebuilt many engines and usually fixes himself but we are out of town for work for 4 months without all his tools) asked questions about what might have been done to actually trouble shoot the problem, there was no valid explanation. Only a “this is a communication code that we can’t get to clear” and “it’s not the sensor” and “it doesn’t work like that”. what a racket. Seems like an easy way to make money while doing absolutely nothing for the customer. Tell me what holds you accountable for your time and service to the customer in this situation? More