Toyota of Colorado Springs in Motor City

Salesman Noe Perez Noe was a pleasure to work with. He was very professional and helpful. We were not a hard sale and knew what we wanted, Noe was so helpful in getting Noe was a pleasure to work with. He was very professional and helpful. We were not a hard sale and knew what we wanted, Noe was so helpful in getting the vehicle of my choice for me. Even if we would have been a hard sale we would have purchased. As Noe was professional and enthusiastic. He was a pleasure. Thanks Noe Perez More

Best experience purchasing a car!!! Five star rating all around! TC Moran went above and beyond to facilitate the process of purchasing my new Toyota Camry Hybrid. He was extremely frien Five star rating all around! TC Moran went above and beyond to facilitate the process of purchasing my new Toyota Camry Hybrid. He was extremely friendly, answered all of my questions, definitely showed knowledge about the vehicle itself and did not try to sell me anything more than I was seeking! TC was incredibly responsive and helpful in discussing the purchase of the vehicle. He worked with me to reserve the vehicle in Phoenix and helped to coordinate the logistics and necessary paperwork for me to pick up the vehicle. TC relieved any of my concerns regarding this purchase with constant communication including multiple emails, text messages and phone calls! He gave me complete confidence that everything would be ready, and TC did not disappoint. It was a pleasure to work with TC during the purchasing process!!! I highly recommend him and purchasing from Larry Miller Toyota Colorado Springs! More

Worst Purchasing Experience Ever Bottom line up front: Non- existent customer service...misrepresentation real or perceived being the first thought that comes to mind...rude associat Bottom line up front: Non- existent customer service...misrepresentation real or perceived being the first thought that comes to mind...rude associates and managers...100% fixed focus on profit...most negative buying experience I have ever encountered. No one single positive I can think of....details below. Purchased a used vehicle on 19 May . I initially found the vehicle through a third party website and contacted a Larry Miller Sales Representative on Saturday 17 May. Drove the vehicle and negotiated on price. Here is where everything completely fell apart. The vehicle was a recent trade; therefore it had not been through the safety/mechanical inspection or detailing. When asked to complete a contract for purchase that day ( Saturday) I expressed concerns that the vehicle would not be detailed and given the same level of mechanical and cosmetic detail attention to detail as a vehicle that was being prepped for the resale lot. Specifically the concern was that it would be considered sold already and therefore shortcuts would be taken. The used car sales manager personally assured me (face to face) the vehicle would be brought to Larry H Millers' standards regardless of the fact it was already essentially sold. Ethical standards dictate no shortcuts. Monday 19 May I went back to the dealership to pick up the vehicle and pay in cash (payment in cash was the agreed upon terms I expressed numerous times). First negative impression was being asked to complete the financial transaction prior to even seeing the vehicle. Opted to see it first. The vehicle was cleaned....possibly the the standard you could get from any detailing shop for a relatively inexpensive fee for interior/exterior/under the hood detailing. That is the extent of it. No effort had been made to do any mechanical improvements. Parking brake goes almost to the floor....brakes are still mushy even though that was brought to their attention at the completion of the test drive. The entire time period spent in the dealership was fixed focus on one and only one topic. They had three people count the money and not one single question concerning customer satisfaction was ever asked. The dealership is purely profit driven with zero customer service care or concern. Facts: 1. Sales representative walked off many times on both days with no estimated time of return leaving me sitting...nothing...just walked off and eventually came back. 2 Used car sales manager misrepresented the service checks and level of mechanical repairs that would be performed. I would and should say he outright lied to my face but that is a subjective opinion even though I have the service checklist to prove it. 3. When the dealership was unable to get change for a $100 bill they brought in the "third party" to seal the deal and make sure they got an alternate form of payment for the last $25 owed. I gave you money, you gave me money that money back then asked for it in a different form and you send in someone else to get the money I gave you in the first place then asked for again and you still haven't asked if I was satisfied? 4. When the "third party" showed up the salesman walked off and I never saw him again. No good luck with your purchase, no thank you for choosing to do business with us. Nothing.....just disappeared. The entire experience was absolutely appalling and borderline condescending...definitely rude. SYNOPSIS: After having bought 16 vehicles in 30 plus years (some new, some old, some projects in need of repair) this was by far the single worst buying experience I have ever encountered. Customer sales and financing associates were rude and dismissive. Perception is that they care about nothing other than collecting cash and treating customers with almost indignant attitudes (more we owe them for taking time out to sell us a car than any appreciation for having chosen to do business with them). It is not possible I would ever make a purchase here again, have a car repaired here or recommend anyone to even visit this dealership. The vehicle I purchased will be checked thoroughly because every person I came in contact with at Larry H Miller left me with no faith in the safety of a vehicle they just sold. For the record it takes a considerable negative experience for me to take time to post a comment. This one was a non-stop continuous bombardment from every person I came in contact with ( other than the young lady at the reception desk) Please search, you will find nothing else ever posted regarding negative experiences with businesses but this time it was "that bad". Be warned. Chances are Larry H Miller Toyota will adhere to Colorado law but do not expect one single solitary extra step above what it absolutely required by law. Truly horrible experience.....if just one person heeds this advice the time typing it was worth the effort. More

Worst dealership ever. I have a 2009 Toyota corolla S with 65298 miles on it 5000 miles outta warranty go figure and I had to buy a new transmission and then we get hail I g I have a 2009 Toyota corolla S with 65298 miles on it 5000 miles outta warranty go figure and I had to buy a new transmission and then we get hail I guess on there side of town and now I have a dented hood and missing mirror cover. They said my ins will have to cover it. I will never buy a Toyota again matter of fact I am getting rid of mine! Chevy here we come! More

Exceptional customer service I would rate your employee Kevin Whitlock a 10 but was not given that option. He was very polite, knowledgeable, and very informative as to the maint I would rate your employee Kevin Whitlock a 10 but was not given that option. He was very polite, knowledgeable, and very informative as to the maintenance and information for my vehicle. He had my vehicle done in less time that he first quoted me. He has excellent customer service skills. I did not buy my Toyota in Colorado and was visiting my daughter here, as i live in Texas. I was very much impressed with Kevin's professionalism. More

Ca,Mary service I was very happy with Kevin and with the timeliness of the service. Kevin was very helpful in recommending a shop that provides a service that is not I was very happy with Kevin and with the timeliness of the service. Kevin was very helpful in recommending a shop that provides a service that is not performed at the dealership. More

Gilbert and the sales manager, Brian, were friendly, courteous, and very helpful with information about the Prius V. Gilbert worked with us to locate the car, the interior and exterior colors, and the courteous, and very helpful with information about the Prius V. Gilbert worked with us to locate the car, the interior and exterior colors, and the options desired. Gilbert went out of his way to come in on his day off to close the deal and expedite the paper work. He found the exact car that we wanted and went out of his way to go to Denver and get the car for us. Excellent service. More

The Larry H. Miller Toyota Scion Colorado Springs dealership had the vehicle we were looking for and was able to offer us a good trade in for our previous vehicle. dealership had the vehicle we were looking for and was able to offer us a good trade in for our previous vehicle. More

Great experience! We purchased over email and phone. After contacting various dealers in the area asking them for their best price on a LXE Sienna, Larry H. Miller Toyota of Colorado Springs gave us a s After contacting various dealers in the area asking them for their best price on a LXE Sienna, Larry H. Miller Toyota of Colorado Springs gave us a super deal! More