Toyota of Colorado Springs in Motor City

Excelente Servicio Tuvimos una excelente trato desde que llegamos al dealer, Noe nos atendio con mucho profecionalismo y amabilidad, nos ayudo en todo el proceso de la c Tuvimos una excelente trato desde que llegamos al dealer, Noe nos atendio con mucho profecionalismo y amabilidad, nos ayudo en todo el proceso de la compra, y la hizo de lo mas cencillo y comodo para nosotros, gracias por su excelente servicio. Porsupuesto que lo recomiendo a todos. More

Exceptional Service While the work was to the usual excellent standard I would like to single out the exceptional service by James. I was unable to make to to the dealer While the work was to the usual excellent standard I would like to single out the exceptional service by James. I was unable to make to to the dealership by closing time and James stayed over half an hour late to ensure I would be able to pick up my car that evening. I was very impressed with how he went above and beyond in customer service. Thanks....Ron Dillon More

Warranty galore So I went in there looking to buy a truck and trade in my car. I knew my car was worth what I still owed on it, chapel hills had already appraised it So I went in there looking to buy a truck and trade in my car. I knew my car was worth what I still owed on it, chapel hills had already appraised it the day before. I hassled all day until finally I got them to pay it off(more to follow). I ended up spending a whole 8 hours at the dealership until I got what I thought was a good deal. Our salesman Robert was quite friendly, not too pushy. I finally got the price I wanted for my trade in and a price I felt good about on my new tundra, once again 8 hours later! I bought my car on a Saturday so by the time the deal was done the credit union was already closed and I had to comeback to sign the papers on Monday. I was a little confused, but it was late I was starving and I just wanted to leave at this point. I got a call again to come in on Wednesday to sign the paperwork and some good news, they had worked out a deal to keep my payment the same and added all sorts of warranties to my contract. At first I was like ok, sounds good. Came in on Wednesday during my lunch, David had all the papers written up and explained how they had given up their kick back from the bank to get me the warranties, I was like what!? Ok... Signed the paperwork, it all looked good and as soon as I started asking questions if I was paying for these warranties he would change the subject or tell me how great the warranties were, I had nothing to worry about and even better it was not like I was paying for them since my payment was the same. I was like ok... Sure! Two weeks later I got a scratch/dent on my truck, no problem I got a warranty! Went to the larry h miller collision center, surprise! It's not covered! Wait a second David promised I was covered from top to bottom, windshield, tires, wheels, scratches, dents, dings, interior, carpet, 5yr/60,000 bumper to bumper, oil changes, the whole works! It was all in the details, I started reading all the details, pulled out my contracts, this whole thing was a scam! Not only was I paying for all the warranties but there was more loop holes and limitations, and there was deductibles all over the place. Not what David had told me! I know part of it was my fault I should have asked more questions and read what I was signing, but these people know what they are doing. They work the warranties into the deal and don't tell you they add it to your principal/payment from the start. I should have probably gotten pre-approved before walking in there. Long story short went back asked to cancel all these warranties which I was paying for! They weren't happy, so I let them know I still had not done the Toyota survey which they all seem to be really worried about, got like 3 calls asking me to give them 10/10. So I added it all up, it's gonna take about $4100 off the principal and although my payment will stay the same it will cut at least 6 months off my term. I dunno if I would go back and buy from this place again. If I ever buy another car though I will make sure to get a pre approval before going in there. Larry h miller these are horrible business practices! I am submitting a complaint to the BBB and Fort Carson consumer affairs. Oh yeah almost forgot! The day I went in to cancel my warranties they had just sold my trade in for 2500 more then what they had paid me for it. After they sat there and said there was no way they were gonna make anything on it. Should of kept it, I miss my 30mpg. Stay away, make the drive to Denver or Pueblo. More

Extremely dissatisfied with service department What: Toyota Tacoma rear left (driver side) fender detaching from vehicle. When: - March 2014 - Follow up May 2014 - Follow up Au What: Toyota Tacoma rear left (driver side) fender detaching from vehicle. When: - March 2014 - Follow up May 2014 - Follow up Aug 2014 - Follow up 30 Sep 2014 - Follow up 4 Oct 2014 Each time I followed up, the service department new nothing of the issue or previous order. Additional information: When I brought the car in for service in March, the tech stated that they would have to order the part and call me. Each time I follow up I get the same response. On 30 Sep a service representative called and told me the part was in and that I would need to bring my vehicle in for the repair (she stated that I would need to leave my vehicle for 2 days). Today ( 4 Oct) I called to make an appointment to drop off the vehicle. No one at the dealership new of this service or problem. I was then refereed to Tim who stated they have a part and would paint it and give me a call when it was ready. Very dissatisfied customer!!!! Note: Tim was very professional and I have confidence that he will rectify this issue. More

Great experience Everett Morrow was my sales man and Jaime Olson was my finance dude. These guys bent over backwards to make sure I was happy with my purchase. These g Everett Morrow was my sales man and Jaime Olson was my finance dude. These guys bent over backwards to make sure I was happy with my purchase. These guys offered me almost double what another toyota dealership (not naming any names) offered me for my trade and were upfront with all my questions. I've seen a lot of reviews saying bad things about dealerships, but remember, you get a written copy of any and everything they do for you. If you have a question stop what your doing and ask. That's what I did with this team and even after my purchase I still go back with questions and they are still more than happy to help out! More

Not a good buying experience!! I was deciding between RAV4 and a couple of other similar small SUVs. Finally decided on RAV 4. The 1st time I was in, the sales mgr wouldn't tell me I was deciding between RAV4 and a couple of other similar small SUVs. Finally decided on RAV 4. The 1st time I was in, the sales mgr wouldn't tell me what they'd give me for my trade-in until I decided for sure on the RAV 4. He recommended I go to NADA.com to get a range of trade in values. I thought that odd, but OK. So I did. Then when I decided and went back to finalize the deal, they wouldn't give me even the minimum of the range - $2500 less than minimum of the range was the offer. Nothing off the MSRP either. They intended to make profit on both the new car sale, the same as they would if I weren't trading anything, which I understand as they are in business to make a profit. But the excessive desire to make a huge profit on my trade in, AFTER they sent me to see the range online was over the top. They wouldn't budge and neither would I. I do financial analysis for a living and quickly calculated what they were doing. I guess they have all the customers they need. I have too many other options to deal with that kind of attitude. All that said, the actual salesman was great and worked hard to get me the vehicle equipped as I wanted. More

Very Disappointed This was by far the worst car buying experience I have had in my life. Noe the sales rep was great to work with and even went above and beyond to try This was by far the worst car buying experience I have had in my life. Noe the sales rep was great to work with and even went above and beyond to try to make a bad situation right but overall the dealership dropped the ball. Recently my family purchase three cars from Larry H. Miller dealerships over the last three months and each of the first two purchases were a great experience. The last however was different when I went to pick up the vehicle after I got off work the car was not detail on the inside or out but I was told I could bring it back at any time to have it detailed. Had I known that the car was in the condition it was in i would have left it there for them to do it over the weekend and/or would have not bought the car at all. The inside had all kinds of stuff from the previous owner in it including pills that were left in the back set that my little girl found in the door handle. The outside had a big scratch on the backside passenger door that dealership said they would fix and after a failed attempt to fix it told me nothing could be done until I talked to the GM. Last but not least they put the wrong date on the temp tag so after almost two hours of sitting in the DMV to be told thatI can not purchase tags because the title has not been ccompleted and have to go to the deal ship one more time to get another temp tag. I understand people make mistakes but this is ridiculous. More

A Pleasant Experience After dealing with irritating, pushy salesmen at other dealers, we began talking to Larry H Miller Toyota at Motor City. They were quick to respond to After dealing with irritating, pushy salesmen at other dealers, we began talking to Larry H Miller Toyota at Motor City. They were quick to respond to my inquiries, matched a price I had negotiated with another dealer, and even went outside their inventory to get me the color I wanted. Very pleased with the friendliness of the staff. Overall, a pleasant experience! More

Avoid this dealership at all costs I purchased a 2014 Toyota Tacoma from Larry H Miller in Colorado Springs on July 17th, 2014. It has been exactly six days since the purchase and right I purchased a 2014 Toyota Tacoma from Larry H Miller in Colorado Springs on July 17th, 2014. It has been exactly six days since the purchase and right now I am regretting it. So far the vehicle is fine. But the amount of half-truths and employee incompetence and ignorance is astonishing. I purchased the car from Andy Murdock, and as it turns out I was his very first sell. Andy seemed to be the only one who actually cares about my experience with the dealership and wants me to be happy with the purchase. David Peasner, the finance guy, told the first out right lie to me. I made the mistake of thinking I was financing through Toyota credit. I learned during the signing that was not the case. He advised me I was being financed through ENT, at a rate of 3.46%. I told him I previous issues with ENT and he stated that was the best deal out there. I now know that it was the best deal for his pocket book, as two days later I refinanced the loan with another bank at a rate of 2.7%. I only hope that since ENT wont be getting any of my money, Mr. Peasner won’t be paid his kick back from ENT. The Tacoma’s standard warranty is 3 years, 36,000 miles bumper to bumper. Which include 2 years of synthetic oil changes and tire rotations. Mr. Peasner successfully conned me into purchasing the 7 year, 100,000 mile upgrade with an additional two years of oil changes and tire rotations. I asked Mr. Peasner if this was an after market warranty or a Toyota warranty. He stated to me is was a Larry H Miller warranty and it is identical to the Toyota warranty. I advised Mr. Peasner that I travel significantly to Kansas and am even contemplating a move there and would this warranty and oil change package be good at any Toyota dealership nationwide. He said it would and I asked then why it was a Larry H Miller warranty and not a Toyota warranty, and his reply was it was just the way things had to be done. But assured me it wouldn’t be an issue. I have enough cause for concern about this because he lied to me about the financing, but when I was in the service bay this morning I noticed that the two years wasn’t quite two years. Its two years or 25,000 miles whichever comes first. So while he might not have lied to me directly, he also didn’t provide the whole truth. It just makes me wonder, what happens in five years and I am living in Kansas and something breaks? It leaves me with ZERO faith that I will be covered. The more I look at all the paperwork the more I am convinced Mr. Peasner is a true con artist. The sales people advised me they would roll the windshield diamond fusion protection plan into the GAP program and only charge me $300.00 for the GAP insurance totaling $1000.00. The paperwork says the GAP insurance is costing me $695.00 plus interest. When he masterfully conned me into buying the additional warranty he told me is was only an additional $2,100.00 or an extra $29.00 dollars a month. As it turns out is actually cost me $3,490.00 for the additional protection, plus interest. There are a couple of other warranty prices listed that I was told was part of the standard package and not additional cost. I am also still unconvinced about the Diamon Fusion plan that I bought. I might feel better about it had I not been lied to out right, or told half of the truth about most everything else. But, I am sure it is just all part of the scam. But my issues don’t stop there. I was lead to believe that the radio system, in addition to the Bluetooth contacts, phone, and music, also supported the messaging service. It took me four phone calls to Andy the sales guy, and two trips to the dealership to figure out that the radio system wont support messaging with the iPhone. During the first trip to the dealership Kevin, the service guy, said he wasn’t familiar with the problem as it is new technology and he didn’t know much about it. I believe he was the assistant manager. I guess managers are not required to keep up. Then he said what I think is possibly the stupidest thing I’ve heard all year. He actually suggested I leave the car and the phone with the dealership for up to a few hours so they could look at it. Who would ever leave his or her phone with someone else for several hours? Today Chris Moss, who was rather polite about the topic, was the one who explained to me that iPhones are not compatible with Toyota vehicles. I still think that is wrong, and that they are covering up for something that I was told by sales that was incorrect. Its either part of the scam, or the people who work at the dealership truly don’t have a clue about the products they sell. So there you have it. Regards, One truly dissatisfied now former customer. More

Prompt, super courtesous service by Linsey and Chris! WOW! Your service quality has certainly gone up since my first experience, which was totally bad. I only came back when Mr. Reed I was told had rev WOW! Your service quality has certainly gone up since my first experience, which was totally bad. I only came back when Mr. Reed I was told had revamped the whole department and was very pleasantly surprised. I was very surprise on my third trip that after so many long years he was no longer there, but had equally topnotch service by Ray. This time I was shocked when I found out Ray had left now too! What's going on there? HOWEVER, Chris and Linsey more than made up for the vets being gone. Their enthusiasm and professionalism was topnotch. PLEASE do whatever you have to to hold on to them!!! I don't like dealing with different people every time I go back. Your north store I've gone to since arriving in COS and have always had outstanding service and seen the same guys the whole time! Only reason I switched was this was closer to home and I didn't have to take a tour of COS via shuttle there and back to your north location. Only wish you had an onsite car wash down south. The free wash coupon at another location was nice, but that means an extra trip. I liked have a clean car presented to me up north, every time I picked it up. More