Toyota of Cleveland - Service Center

Service Center needs help. Bought my 2011 Prius new at this dealership. I did all of my correspondence with Chuck Taylor before ever arriving at the dealership. He was great! Th Bought my 2011 Prius new at this dealership. I did all of my correspondence with Chuck Taylor before ever arriving at the dealership. He was great! This was after the earthquake and tsunami in Japan so getting your hands on a Prius was hard. He let us test drive his. He patiently and completely answered my numerous questions over the course of several weeks. When I finally went to buy my Prius, we were informed that he no longer worked there so I purchased my car through another salesman, who's name I cannot remember. I love my car, but I have despised taking it in for oil and tire service. Was almost happy when the free services ran out and I didn't have to wait two hours for an oil change. The service men (the woman who rings you up is very friendly) are uninformative and lack friendly attitudes. I was once in an "office" asking a question when the man yelled to one of the younger guys and proceeded to talk very loudly and in an angered tone about something the younger guy failed to do. Very unprofessional. I have also voiced my concern over the breaks in my car several times as they are noisy and will sometimes "slip" in certain circumstances. I was told everything looked fine. But I doubt they even checked because they also stated that my wiper fluid was fine when in fact it was completely empty. If they won't take time to check something as simple as the wiper fluid, why would they check the breaks or other fluids that are harder to access?! At one point my husband and I had an appointment to test drive two cars. Upon arrival we informed the approaching salesman that we had an appointment, he disappeared never to return. The second person to help us somehow got the idea that we could not afford the car we wanted to test so he led us out to the used car lot and was about to leave us there! I asked if we could come inside and get the keys to test drive the car we wanted; he rolled his eyes and took us back inside where he passed us off to another salesman. Long nightmare short, we only got to test drive one of the cars, after which we felt severely pressured by the crank who rode along with us that we told him we had to think about it (really just wanted away from this guy), and in a smart*ss tone he said "you won't be back" and I said, "you're probably right!" I no longer refer people to this dealer. I advise them to go elsewhere. I love my Prius and Toyotas, but not this dealer. More

Great dealership...sort of In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was th In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was the best ever. Have had all service work done on my Camry with their service dept since. The service work is great..no problems and never a reason to doubt their integrity. But...they really need to polish some of their customer service details. Ex: about a year ago I went up from Chattanooga for my routine service. Got all the way up there and realized I had left my wallet at home. No problem, I actually had my checkbook. Well yes, it was a problem. No one would take my check without ID...which was in my wallet. This after five years of service visits and buying a car through them. Gee. They also need more loaner cars. Went up yesterday to have some unexpected work done, which ended up almost (long story) requiring an overnight stay. But...no loaner cars left. Who wants to call a friend to drive all the way up to Cleveland to pick you up, only to have to do it all over again the next day?? Again, this is a very good dealership but needs to work on some kinks to make it the great dealership it could be. I also get the feeling the cooperation between service/sales/admin is now what it could be. And they definitely need to give their front line employees more flexibility to make decisions regarding customer service. More

TERRIBLE DEALERSHIP Tom Trout is a dirt bag and needs to be fired from the service managers position. He knew Toyota had an excessive oil consumption issue with their 4cy Tom Trout is a dirt bag and needs to be fired from the service managers position. He knew Toyota had an excessive oil consumption issue with their 4cyl engine, yet he choose not to warn any of his customers that their car could run out of oil. More