Toyota of Cleveland

They were so very nice and friendly! ! Best experience I've ever had purchasing a vehicle!! Will recommend them to all my family and friends for sure!! ! Best experience I've ever had purchasing a vehicle!! Will recommend them to all my family and friends for sure!! More

Josh was great. He answered al my questions. I would diffenatly recommend him for your car needs. He answered al my questions. I would diffenatly recommend him for your car needs. More

Excellent experience! We had a specific vehicle in mind and Big D was awesome in helping us find the vehicle we wanted. All staff were friendly and helpful and looking for We had a specific vehicle in mind and Big D was awesome in helping us find the vehicle we wanted. All staff were friendly and helpful and looking forward to future visits for all our Toyota service needs. Big D was also very helpful in getting some issues resolved with Toyota connected services and now everything works as it should and we couldn't be happier! Would definitely recommend Cleveland Toyota to anyone looking to purchase a new or used Toyota vehicle. More

We had the most seamless & stress free experience at Toyota of Cleveland! Juan Carlos was our sales rep - he went ABOVE & BEYOND to make sure we were happy the whole time. The car I wanted was still "in Toyota of Cleveland! Juan Carlos was our sales rep - he went ABOVE & BEYOND to make sure we were happy the whole time. The car I wanted was still "in production" when I found it online. Juan Carlos made sure to get my contact info to alert me when the car made it to their lot. He kept me in the loop with updates on expected delivery, it ended up taking about 6 weeks. Once it arrived he had everything lined up for the paperwork process. He was NOT pushy but made sure we had all the info we needed to make our decision. Buying a new car can be a very exhausting process, but everyone at Toyota of Cleveland was on the ball. Got us in and out within a couple hours & answered all our questions before we signed anything. Huge thanks to Juan Carlos for all his help getting me into my dream car! More

Dealership was easy to find. The website was very user friendly. From the moment we pulled into the lot and parked, staff were very friendly. Josh was expecting us and was prep The website was very user friendly. From the moment we pulled into the lot and parked, staff were very friendly. Josh was expecting us and was prepared. My transaction had some challenging aspects ( all my fault) and Josh was very understanding, patient and professional at all times. More

Jason was great! Kept me updated on my vehicle status every week. Had it ready to go as soon as I got to the dealership. I was out very quick! Kept me updated on my vehicle status every week. Had it ready to go as soon as I got to the dealership. I was out very quick! More

Every employee we worked with was so nice and professional! I hate car shopping, but they made it quick and easy! professional! I hate car shopping, but they made it quick and easy! More

Our overall experience was excellent. We showed up expecting to be mobbed by several of the individuals working there, but were able to walk all around the lot on our own picking out cars We showed up expecting to be mobbed by several of the individuals working there, but were able to walk all around the lot on our own picking out cars we liked - already planning on a Highlander. When we got back to the main office, we were greeted by Kenny Jones. He was very accommodating, not the least bit pushy, and rode us around to check out and try several different vehicles. He was very personable, listened to what we said and answered all our questions. After we picked the car, filled out all the paperwork (which, obviously, was the worst part with what seemed like hundreds of documents to sign), he stayed with us to ensure we had our phones pared with the new vehicle, and was very willing to help us understand the buttons and screen. Our experience with Julien Allinder went great. I was planning on not obtaining any further warranty coverage, but he explained very well what was available and all a la carte. We chose the couple we felt would benefit us the most, and the rest went smoothly. More

Great Experience with all of the staff that worked with me to purchase my new car. Matthew, Stockton, Tyler & Julien were all great from the moment I arrived until I left with my new car. I will definitely me to purchase my new car. Matthew, Stockton, Tyler & Julien were all great from the moment I arrived until I left with my new car. I will definitely recommend this dealership to anyone wanting to purchase a new or used car! Thanks guys for a job well done! More