Toyota of Cleveland

Hassle-free! I purchased a new Toyota Tacoma and worked with Roger Thompson- great service experience! Everything was handled smoothly from explaining the differen I purchased a new Toyota Tacoma and worked with Roger Thompson- great service experience! Everything was handled smoothly from explaining the different options to financing and trade-in. The pricing was fair, there was no pressure to buy or consider options I wasn't 100% sold on- I would recommend Toyota of Cleveland to anyone in the area More

Thank You Lee I visited Toyota of Cleveland for the first time on August 12th where Lee was kind enough to show me everything he could think of in my very low price I visited Toyota of Cleveland for the first time on August 12th where Lee was kind enough to show me everything he could think of in my very low price range. None of which I was crazy about so he said he would call if anything came in. The very next morning I got a call from him about a trade in, went and checked it out and loved it. He was with us every step of the way, very patient and helpful. I told a couple of people that I felt like he was genuinely interested in helping ME... And not HIMSELF, like a lot of car salesmen these days. I am so very thankful for his help, I love my "new to me" car! Its perfect! Thank You, Thank You, Thank You! You rock! I will definitely be sending people your way! More

just a pleasant experience Bought a used RAV 4 in 2010 from them. Shopped 5 dealerships and found them the best again. Bought another used RAV 4 from Tyler Ratledge. He was eas Bought a used RAV 4 in 2010 from them. Shopped 5 dealerships and found them the best again. Bought another used RAV 4 from Tyler Ratledge. He was easy to work with. More

No pressure, would recommend We knew what we wanted when we went there and who we wanted to talk too, everyone was very friendly and helpful, Gregg helped us get to the price that We knew what we wanted when we went there and who we wanted to talk too, everyone was very friendly and helpful, Gregg helped us get to the price that everyone agreed on, felt no pressure, left happy, highly recommended. Thanks Gregg and everyone at Toyota of Cleveland More

Just purchased Had to write a note to compliment both the salesperson Lee, and Kyle, the financial guy. Great experience. Competent, informative, sense of humor. Had to write a note to compliment both the salesperson Lee, and Kyle, the financial guy. Great experience. Competent, informative, sense of humor. Will definitely recommend dealership, and give names of Lee and Kyle to referees. More

very pleased, highly recommend We had been to several dealerships (of all brands) in and out of town. When my girlfriend and I left Toyota of Cleveland, we discussed how our experie We had been to several dealerships (of all brands) in and out of town. When my girlfriend and I left Toyota of Cleveland, we discussed how our experience there was more pleasant than any other place we had been. Roger Thompson was the only salesperson I talked to from any dealership that I didn't catch trying to fool me in some way or another. Straight out of the gate, he offered me a better price than what I had been able to talk the competition down to on the same car. Then, he gave me more for my trade than I was able to talk the competition into. All this without him even knowing what the competition was offering. Even after the sale was made, he has continued to demonstrate excellent customer service. More

Would not recommend this dealership to anyone We had a VERY poor sales experience. We talked to 5 people at this dealership on the phone and in person about an Internet vehicle they had advertised We had a VERY poor sales experience. We talked to 5 people at this dealership on the phone and in person about an Internet vehicle they had advertised. Person #1 did not know any vehicle detailed info. Person #2 was off work and did not leave a followup. Person #3 Did not know if the vehicle would be on the lot when we arrived 3 days later. Person #4 Walked up when we arrived and was not expecting us even though we had an appt. There were no keys found/vehicle not washed/bad tires/poor condition. Person #5 Talked to us about a new vehicle because we were unhappy with the Internet vehicle. We agreed on price minus trade in and signed one paper. Person #6 Sales manager came out and added $2000. Then lowered the value of our trade in also by $2000 --said something was wrong with it. He made a rude remark because we were unhappy. We were followed the entire time by other sales people with nothing to do. We left and will never go back or recommend this dealer to anyone. Go somewhere else. We did and made a happier deal later that afternoon with another dealership ! More

Repeat customer back again! Greg treated us like family. He listened to our concerns, answered our questions and found the perfect auto to meet those needs and desires...even a s Greg treated us like family. He listened to our concerns, answered our questions and found the perfect auto to meet those needs and desires...even a sunroof we had mentioned wanting if possible ! As the old saying goes, 'he bent so far backwards to help us you could hear his back pop!' We left Toyota of. Cleveland confident in our purchase because of his hard work. Thank you Greg! More

Wonderful salesman Gregg Bain worked with me to achieve the mileage and model within a very restricted budget. He was unhurried and understanding. Very cordial and easy Gregg Bain worked with me to achieve the mileage and model within a very restricted budget. He was unhurried and understanding. Very cordial and easy to talk. I will definately refer my friends and family to Gregg and the dealership. More

Another Toyota in my Garage We have just recently purchased our 4th Toyota vehicle since 1999. We have been very happy with each purchase and have expressed our satisfaction wit We have just recently purchased our 4th Toyota vehicle since 1999. We have been very happy with each purchase and have expressed our satisfaction with friends and family. Toyota is tops in reliability and service. I wouldn't go anywhere else. The last 2 purchases have been with the same sales representative, Roger Thompson. We arrived at the dealership this week and asked for him by name. We received the same attentive service and reliability that we did the first time. I would definitely recommend him to anyone I talk to about my Toyota purchases. More