Toyota of Cleveland

Excellent Everyone very friendly and helpful, never in a hurry or pushy. If they didn't know the answer to our questions they would find out. Over and above gr Everyone very friendly and helpful, never in a hurry or pushy. If they didn't know the answer to our questions they would find out. Over and above great! One of the best car buying experiences we've had, was a pleasure to deal with you. More

Ask for Paul Caesar!! My wife and I were shopping for a used truck. Paul was very helpful! Even though we purchased a used truck he showed us the type of service I would ha My wife and I were shopping for a used truck. Paul was very helpful! Even though we purchased a used truck he showed us the type of service I would have expected when buying a top-of-the-line vehicle! Paul went above and beyond while never being "pushy". We will definitely go back to Paul when we look for our next vehicle! More

Avalon purchase The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchas The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchase from this dealership. I have always had good customer service and good experiences here. My sales consultant, Paul Caesar, took the customer service experience to the next level! I was not planning to purchase a new vehicle until next summer. My husband had my 2004 Avalon in for service and was "shopping" while waiting on the car. Paul explained all the features and the differences in the models of the Avalon. My husband told him that he was just window shopping and that we would purchase next year. With no pressure, Paul offered to show my husband a demo model that was being offered at an incredible deal. My husband called me to drive to Cleveland (live in Hixson) to see car. As I was unable to do so at the time, Paul brought the car to me in Hixson to test drive! He explained all the features and I was in love! We returned to Cleveland for a seamlessly smooth transaction. Everyone involved at the dealership was extremely helpful and nice. Joey Abdullah, who dealt with the trade in, and Paul Covington who helped us with financing were both personal and professional. I couldn't have asked for a better sales consultant. Paul's professionalism and knowledge of the car was exceptional . His customer service is outstanding as he is willing to go above and beyond expectations. I would highly recommend this sales consultant and dealership to anyone in the market for a vehicle. More

Ridgeline purchase I had the pleasure of working with the GM (general manager) Monte' Burney. I had a couple of issues with my Ridgeline that had me very discouraged and I had the pleasure of working with the GM (general manager) Monte' Burney. I had a couple of issues with my Ridgeline that had me very discouraged and I didn't want to ever buy from Toyota of Cleveland. I contacted Monte' by email and he responded quickly and made an appointment to meet with me. After meeting him and explaining my issues I quickly realized that he takes his commitment to customer satisfaction very seriously. He never got in a hurry and rushed me on anything, he stayed focused on taking care of the issues with my 2014 Ridgeline. Monte' turned my buying experience from a bad experience to the best truck buying experience I have ever had. His attention to detail and his listening ability is very remarkable but, it was Monte' integrity that really stood out, he made me feel that he valued me as a customer. This is my second purchase from Toyota of Cleveland in the past two years, and as long as Monte' is the GM I will continue to buy from Toyota of Cleveland and gladly tell my friends and family of my great experience. More

Toyota Corollla IM Purchase The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impre The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impression that they "wanted to do business" but were not pushy or aggressive. They listened to my specific needs and requirements and did all they could to meet those needs. I appreciated that they heard my questions and answered each one to my satisfaction. Each person was kind and helpful. I do not particularly like dealing with car dealers and salespeople - but, they made this experience pleasant and relaxed. I walked away after my new car purchase feeling like we both had won! Thank You - Ron More

Very personable, highly knowledgeable, and so helpful! Our sales professional, Stockton Coffey, and the financial officer, Alfred Polk, were so friendly, yet professional. It really felt like they were on Our sales professional, Stockton Coffey, and the financial officer, Alfred Polk, were so friendly, yet professional. It really felt like they were on our side, and they worked diligently to get us the deal we needed. Great experience!! More

Very friendly, knowledgeable, helpful. My first purchase My first purchase by myself. I was impressed by the salesman and the financial officer. Very helpful in deciding about financing.I purchased a 2017 C My first purchase by myself. I was impressed by the salesman and the financial officer. Very helpful in deciding about financing.I purchased a 2017 Camry LE. I was not pressured to add things I did not want.very pleased.I also have a 2010 Prius. More

Toyota of Cleveland Absolutely loved my experience at Toyota of Cleveland best experience i've ever had buying a car. Big shout out to Justice Hall an Alfred Polk you two Absolutely loved my experience at Toyota of Cleveland best experience i've ever had buying a car. Big shout out to Justice Hall an Alfred Polk you two were amazing, kind and very professional. May the lord Blrss you both. Thank You from Tricia Johnson and Gene Altizer More

Great experience! Our salesman was Demetrius. He was very friendly and helpful. He answered the questions we had and was not pushy. We appreciated that. Mike did th Our salesman was Demetrius. He was very friendly and helpful. He answered the questions we had and was not pushy. We appreciated that. Mike did the paperwork and was very friendly and helpful as well. More