Toyota of Cleveland

Purchase of a pre-owned Toyota Land Cruiser From Sales Specialist to General Manager to Finance Manager, it was an easy going and non-pressured environment- I could not have had a better experie From Sales Specialist to General Manager to Finance Manager, it was an easy going and non-pressured environment- I could not have had a better experience. THANK YOU Toyota of Cleveland, you have certainly earned my business! More

Worked Hard to Make My Purchase Possible I had not wanted to be buying a car this year; but when I had to do it I was told to use Toyota of Cleveland. That advise was worth its weight in gold I had not wanted to be buying a car this year; but when I had to do it I was told to use Toyota of Cleveland. That advise was worth its weight in gold. I was allowed the space to consider my decision on my own terms. I was given great advice and counsel on how to get the most value out of my purchase and not pressured to buy a worse car, or fed a bad deal up front to see if I would take something out of my budget out of desperation or a need to get something done quick. They took the time to get my deal done the right way and in my budget. I also felt that they genuinely cared about taking care of me as a customer. That was greatly appreciated and I have told everyone about my experience. As long as I remain in East Tennesee I will see Toyota of Clevland as my dealer. More

Excellent experience! This is my dealership! I have done business here for several years and have always been treated with respect and like family! No hassle and no pressur This is my dealership! I have done business here for several years and have always been treated with respect and like family! No hassle and no pressure! Will most definitely keep coming back! More

Toyota of Cleveland Don and all of the team at Toyota of Cleveland were awesome!! Everyone was so helpful and friendly. They went above and beyond to help us. Don and all of the team at Toyota of Cleveland were awesome!! Everyone was so helpful and friendly. They went above and beyond to help us. More

Great car buying experience , Great staff of people there. I will be buying from them again A+++. Kudos to Paul Caeser, Great salesman, Alfred Polk great Finance Manager. Both wo , Great staff of people there. I will be buying from them again A+++. Kudos to Paul Caeser, Great salesman, Alfred Polk great Finance Manager. Both worked hard for me to find my vehicle and find me the best deal. Toyota of Cleveland, Paul, Alfred Thank you....... More

Car lease for teen driver I was a very reluctant customer. We have a teen driver who needed a more reliable vehicle, but I just wouldn't commit to a 5 year car payment. Justi I was a very reluctant customer. We have a teen driver who needed a more reliable vehicle, but I just wouldn't commit to a 5 year car payment. Justice sat us down and discussed the possibility of leasing a vehicle. This would limit my commitment to car payments, and would decrease the price of the payments. I had never heard anything but horror stories about leasing (from years ago) so Justice had his work cut out for him!! He was also dealing with a shopper who had left 4 other lots of various dealers because the pros just never outweighed the cons for a new car purchase. We were given a fair price for our son's used vehicle and left with a very excited young driver of a Toyota Corolla with enough safety features to make any parent sleep better at night. More

Excellent customer service! Juan Carlos Lopez was our sales guy and his attitude was great. He listened to what we wanted and answered our questions. Very friendly and sincere Juan Carlos Lopez was our sales guy and his attitude was great. He listened to what we wanted and answered our questions. Very friendly and sincere. He went above and beyond to help us get the best value for our purchase! Thank you Carlos and the rest of the team that came on board! Also another special thanks to Monte' Burney More

Great people Good people, they will help you to find the right truck, don Roberts the salesman that help me to find the right truck. Phillips and Mike are people Good people, they will help you to find the right truck, don Roberts the salesman that help me to find the right truck. Phillips and Mike are people who want to help you out. More

Great Customer Service Up front, I dislike pushy sales personnel. I had just came to this Toyota dealership from a more local dealer in my town and man was I glad I left. Up front, I dislike pushy sales personnel. I had just came to this Toyota dealership from a more local dealer in my town and man was I glad I left. When I got to this dealership, I was promptly greeted by my salesman Demetrius Beasley who showed me multiple vehicles that fit into my price range and desired type. From the get-go Demetrius was kind, friendly, and patient while I test drove the vehicles. He didn't once push me to BUYBUYBUY or run my credit before I looked around. He treated me like a person, not a paycheck. Not only was I extremely pleased with Demetrius, I was also treated kindly by the floor staff when I came back the next week to purchase the vehicle I test drove. My S.O. was given pizza, and we were offered drinks and snacks while we waited for the paperwork. My credit was less than perfect but I still feel like the staff did everything they could to accommodate me and my preferences and that's why I would recommend this dealership to anyone. After the paperwork was explained and signed my vehicle was ready and had a full tank of gas! The only thing missing was the cargo liner and Demetrius informed me he would be checking for it on the trucks; and he meant it! Even as he was on vacation this week, he arranged for another employee to have it ready for me today when I stopped by to pick it up, and yet again SUPER FRIENDLY STAFF. I am just blown away, thank you! More

Absolutely outstanding! We live in the Atlanta area and called for a vehicle but unfortunately the vehicle already sold before we could get there. Charles went the extra mi We live in the Atlanta area and called for a vehicle but unfortunately the vehicle already sold before we could get there. Charles went the extra mile to find a suitable alternative vehicle for us but we were set on a certain vehicle with specific trim. Charles followed up with me and was very prompt on returning text messages and phone calls. I would definitely recommend Charles to my friends and family for all future purchases. Thank you again Charles for all of your help! More