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Toyota of Cleveland

McDonald, TN

5.0
4,876 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 4,876 reviews

December 04, 2017

i bought a used car one day and it broke down the next day. i bought a one owner used car, they told me what a good car this was and it broke down the next day. they would not fix it or even give me a discount More

by twade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Covington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Pittman
Dec 06, 2017 -

Toyota of Cleveland responded

Dear TWade, Thank you for your comments on your experience with our dealership. We deeply regret the experience you had with our team and please be assured that your feedback was shared with the appropriate department and team members. We have thoroughly investigated your compliant and the details behind it. We take pride in our products and we make sure that any known issues with vehicles we choose to sell are relayed to the customers prior to purchase. While we do not wish to go into great detail about the events in question, you did sign an “As Is” form on this vehicle during purchase. This form states and I quote “ This vehicle has been safety inspected only and is represented to have working exterior lights, brakes and seat belts. Nothing more. We do not claim that these components are not in need of replacement, only that they are currently working as you take delivery. We CERTAINLY do not claim that this vehicle is or will be trouble free going forward. Vehicles of this age, mileage and/or condition almost always have inherent problems and this one may as well. To be clear we have not checked beyond the basic safety equipment and do not intend to do so….. If signing this makes you uncomfortable, we have dozens of other vehicles, many with warranties that may better suit your needs.” We do allow and encourage potential buyers to have the vehicle checked out by their local mechanic for a more thorough inspection. Toyota of Cleveland Management

December 04, 2017

Fair Trade. Willing to deal. Left with the right truck! This is the 2nd new Toyota from this location and we made the deal with a lot of help. Looking forward to a great experience with the New Inferno Tund More

by Delinda Lee Shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bain
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2017

quick and easy processw i was in and out in about an hour and a half, and they made purchasing my new toyota very easy. second car purchased at this dealership and i wouldn' More

by jdmatt68
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Pittman
December 03, 2017

Great experience I came into the dealership looking for a 2018 RAV4, test drove it and really liked it. Wanted to look at other models of small SUV's so as I was walki More

by Linda G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred Polk, Joshua Richards
December 02, 2017

A+ Facility and Staff! Juan Carlos was great to work with and was not pushy at all. Mike was also a big help. They where informative, very helpful, and provided a zero press More

by Mark H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Polk, Juan Carlos Lopez
December 02, 2017

Excellent and quick. I already know that Toyota is one of the best. Matt, my sales assistant, listened to what I wanted and was thorough and efficient. The paperwork was d More

by Cathy Besing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Pittman
November 29, 2017

Great car-buying experience! This is my third car purchase from Toyota of Cleveland and was just as good as the first two! From my salesman, Preston, to my finance manager, Tyler, More

by LauraJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston White
November 29, 2017

Great Service I needed a new vehicle and I already knew what I wanted by checking their website. Within minutes I was test driving a new Tacoma. I asked Cindy what More

by Wes Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred Polk, Cindy McMichen
November 28, 2017

Impressive Very professional staff. Appreciate the no hassle approach. Tim Nobile and Monte’Burney went above and beyond to make our daughters first car experien More

by Renastewart777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monte' Burney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Nobile
November 28, 2017

Great Buying Experience Excellent service from everyone involved. Very pleasant buying experience. This is second new Toyota we have purchased from Greg Bain. He is an excell More

by Roys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Bain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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