Safro Toyota - Service Center

My main interaction was with Spencer Forsmo. I really appreciated his answering of the many questions I returned to ask him- he was a great help to me and explained everything clearly. I am conf I really appreciated his answering of the many questions I returned to ask him- he was a great help to me and explained everything clearly. I am confident that my car was well- serviced. Important when I might soon be facing a long drive More

Ready and waiting to service the next customer when you arrive. Friendly and respectful . Has advice for customers arrive. Friendly and respectful . Has advice for customers More

Great GM leader comes great workers. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. More

Bri always is on top of things. Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she alw Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she always helps me out. I hope the Ownership and Executive Management at the dealership understands and appreciate Oates the value she bring to their organization. More

Lying to customers or not able to understand parts trying to sell chip key and programming at serv department for non chip key thanks for waiting my time to sell chip key and programming at serv department for non chip key thanks for waiting my time More

Kyle has made it extremely easy for em to continue scheduling my services. I've been using Toyota Napoleon for about 5 years now and always found it to be a pain to schedule service. He has since fixe scheduling my services. I've been using Toyota Napoleon for about 5 years now and always found it to be a pain to schedule service. He has since fixed that issue for me. More

Nicole Kuntz is an outstanding Service Advisor. She is professional, courteous, and extremely helpful. We had an unusual situation where we needed our Toyota RAV4 serviced with very short notice. N She is professional, courteous, and extremely helpful. We had an unusual situation where we needed our Toyota RAV4 serviced with very short notice. Nicole went above and beyond to have this completed in an unbelievable time frame. Our vehicle was completed in even less time than she anticipated. Nicole Kuntz should be recognized for her extraordinary customer service! I don’t know the name of the service technician, but they did a great job. More

Service Technician Daniel Erickson provided excellent personal service. Took the time to explain what specific work was being accomplished personal service. Took the time to explain what specific work was being accomplished More

I stopped in at the Brookfield dealership after speaking to Tarren the day before on the phone asking him about coming in for someone to look at my two scratches on my car. He said just to stop in. (I also to Tarren the day before on the phone asking him about coming in for someone to look at my two scratches on my car. He said just to stop in. (I also wanted to get a car wash!) Kudos to Kyle for greeting and helping me as he said he would get the night time service manager, Ryan, to take a look at the scratches. Ryan looked at them and said he could do his best to buff them out at no charge and that they wouldn't be 100% gone (one was a little deeper than the other) but they would look better. He buffed them both out pretty well and made my doors look great. I appreciate Ryan for doing this and I am even more grateful to Kyle even more. During my visit, he was very personable, friendly, professional and very accommodating. GOLD stars for him. I am thankful for the service I received and will be back for future service....asking for Kyle, of course. More

Daniel Erickson expedited a non appointment emergency repair on a vehicle used by a family member for their out of state travel. Due to this prompt repair all family members were able to attend the Brewe repair on a vehicle used by a family member for their out of state travel. Due to this prompt repair all family members were able to attend the Brewers baseball game that evening!! Again, I want to thank the entire staff of this dealer for their “emergency effort “ !! More