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Safro Toyota - Service Center

Brookfield, WI

4.9
677 Reviews

677 Reviews of Safro Toyota - Service Center

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December 14, 2024

Rob at Toyota of Brookfield helped me out with a problem that their mechanic had done. However, I’ll never buy another from this dealership. More

by generdudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taras Girnyy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron from service department 5 dtars
Dec 15, 2024 -

Toyota of Brookfield responded

Hi, we're so happy we were able to help you out! We apologize for your disappointment and appreciate you bringing this to our attention. Your feedback is invaluable to us. Rest assured, we take your concerns seriously, and a management team member will contact you shortly to address the issues you've raised or please contact us at (262) 781-2626 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you for your patience and for allowing us to make things right.

December 12, 2024

Excellent service by Daniel Erickson, timely and high quality work performed by service techs, thank you! More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Toyota of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

I had a fantastic experience working with my service advisor, Spencer! They were friendly, efficient, and went above and beyond to ensure my vehicle was taken care of. Not only did they clearly explain More

by CHulsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Forsmo
Dec 08, 2024 -

Toyota of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs. We hope you have a great day!

December 03, 2024

great work will definitely be back if needed. Great customer service, i would recommend friends More

by gchilo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Dec 04, 2024 -

Toyota of Brookfield responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

November 30, 2024

Went to this dealership for the first time for routine service. It was a great experience and left feeling like the Spencer was honest and straight up with me. Trust me, as a woman that has not always bee More

by Akhk118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Dec 01, 2024 -

Toyota of Brookfield responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

November 28, 2024

They are very professional about their business,they make feel comfortable as soon as you get out of your car. Very knowledgeable. More

by Marty Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Toyota of Brookfield responded

We're glad to hear our Staff took such great care of you, Marty! We hope we can continue to be of service to you down the road!

November 26, 2024

Service Rep Daniel Erickson is very trustworthy and excellent to work with. We appreciate his work ethic. We always leave the Dealership satisfied and happy we came. Problem solved! More

by temiles4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Toyota of Brookfield responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

I had very good experience Got my car in the same day And fixed.And great shuttle services More

by johngarlandjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Nov 22, 2024 -

Toyota of Brookfield responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Service on my vehicles is always top notch. The people are very friendly as well. More

by mikek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Toyota of Brookfield responded

Hi, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Brookfield!

November 08, 2024

Big thanks to Toyota of Brookfield and Bri in particular- wonderful service, fully explained my options, and got me back on the road quickly. More

by Korey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Toyota of Brookfield responded

Hi Korey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!