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Toyota of Brookfield
Brookfield, WI
2,678 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,678 reviews
January 13, 2023
Nick was quick, efficient and very personable. I would highly recommend coming to see him. I would highly recommend coming to see him. More
by Hlfpnt86
Employees Worked With
January 12, 2023
It was a last minute call for an appointment, and they managed to get me in. They told me about 1 hour 30 minutes and was done in a little over one hour. managed to get me in. They told me about 1 hour 30 minutes and was done in a little over one hour. More
by LLRekow
Employees Worked With
Bella Mulosmani,
January 11, 2023
Purchased 2 vehicle's in the past 2 years. Always a great experience whether its buying or getting service done. Always a great experience whether its buying or getting service done. More
by Jcdaddyo_1983
Employees Worked With
January 10, 2023
Although it took longer than expected, we were satisfied with our purchase it in the sales person was professional, and told us all of our options. with our purchase it in the sales person was professional, and told us all of our options. More
by Woods
January 09, 2023
Nick did great job look for the best deal for would recommend him to a friend recommend him to a friend More
by Squid
Employees Worked With
January 09, 2023
Took care of all sale details. Very customer friendly. Our sales rep was amazing, no high pressure. Very customer friendly. Our sales rep was amazing, no high pressure. More
by Mkpetersen
January 09, 2023
Went in for oil change and check up Tuesday of last week Bri was the person who took care of me She was very professional and very helpful I had a error message on the screen and she helped me get week Bri was the person who took care of me She was very professional and very helpful I had a error message on the screen and she helped me get ahold of the right people to fix the issue I highly recommend them and Bri More
by Rickwinkl39
Employees Worked With
January 09, 2023
Our sales rep Kevin Riehl was fantastic. Answered all of our questions and his no high pressure sell was greatly appreciated. He made sure we were happy with our purchase and followed up t Answered all of our questions and his no high pressure sell was greatly appreciated. He made sure we were happy with our purchase and followed up to find out how we were doing. Had a very minor service follow up that Kevin facilitated and he made sure all was completed to our satisfaction. Would highly recommend Kevin if you are looking for a new or used car. More
by Mkpetersen
