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Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,677 reviews
February 18, 2023
I ended up purchasing a different vehicle, but I had an excellent experience with this dealership from start to finish. Kevin was friendly, helpful and attentive and I wouldn’t hesitate to recommend workin excellent experience with this dealership from start to finish. Kevin was friendly, helpful and attentive and I wouldn’t hesitate to recommend working with him if you’re in the market! More
by Ritter.lesley
Employees Worked With
Kevin
February 18, 2023
Kevin R. Was very helpful, knowledgeable, and polite. Let us know what to expect and kept in touch with us until we found a vehicle to purchase. Went to multi Was very helpful, knowledgeable, and polite. Let us know what to expect and kept in touch with us until we found a vehicle to purchase. Went to multiple dealerships and he was the only one to follow up with us because we were in the process of narrowing down which vehicle we wanted. Would highly recommend coming to see him if you are looking for the right car for you. Very impressed. More
by KevinD
Employees Worked With
Kevin Rhiel
February 18, 2023
Kevin Rhiel has been wonderful to work with during this process! Informative, professional and easy to talk to. Kevin followed up with us in a timely manner and was very consistent with informing us of new process! Informative, professional and easy to talk to. Kevin followed up with us in a timely manner and was very consistent with informing us of new inventory that met our needs every day or every couple of days. Great! More
by Angela Dyszelski
Employees Worked With
Kevin Rhiel
February 17, 2023
I purchased my 2021 Venza around February of 2021. I also purchased an extended warranty and decided to have all my service done by Brookfield Toyota. During the 2 years, they have maintained my car I also purchased an extended warranty and decided to have all my service done by Brookfield Toyota. During the 2 years, they have maintained my car perfectly. The service was so good, last year i purchased and additional maintenance service contract. With Brookfield Toyota I have had 2 or 3 different service writers and all of them have treated me with respect and care. After every service, they have called me to ask how my service has gone. More
by wmduvall
February 15, 2023
I worked with Dan M in sales and he was wonderful to work with! I traded in my 21 civic for a 22 civic sport! I could not be happier with the whole process. Dan took great care of me as well as in finance wh with! I traded in my 21 civic for a 22 civic sport! I could not be happier with the whole process. Dan took great care of me as well as in finance who I worked with Zach! Thank you so much for a wonderful experience! I couldn’t be more happier with my new car!!! More
by Coley
Employees Worked With
Dan M
February 15, 2023
Very good service… things are explained well. Respectful of my limited budget. Bella is the nicest service rep . Respectful of my limited budget. Bella is the nicest service rep . More
by Pwalker3088
February 14, 2023
Nick was super helpful walking us through our car buying! He made the price work and we’ll definitely be back when our next car needs to be updated He made the price work and we’ll definitely be back when our next car needs to be updated More
by marissaj
February 14, 2023
Originally came to look at a sienna, but Nick ended up getting us into a new corolla, definitely the car we needed. getting us into a new corolla, definitely the car we needed. More
by Bjensterle
