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Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,677 reviews
February 23, 2023
Very helpful staff. Excellent waiting facility to allow for “work while you wait.” Timely communication to ensure I’m kept up to date on my vehicle. Excellent waiting facility to allow for “work while you wait.” Timely communication to ensure I’m kept up to date on my vehicle. More
by Dunn.nick
February 22, 2023
I brought my Toyota in for service and had the pleasure of having Josh Dale be my serivce person. He was very helpful and kept me informed on everything. I also purchased a service agreement from him. of having Josh Dale be my serivce person. He was very helpful and kept me informed on everything. I also purchased a service agreement from him. He explained to me at 30,000 my oil changes were not covered under Toyota Care Ser Contract anymore. I would highly recommend them to everyone. Ask for Joshua Dale is was great. More
by Kibbyefenwick
Employees Worked With
February 22, 2023
Kevin Rhiel was very helpfull and knowledgeable of Toyota’s product line. I will definitely see him for a new Toyota. Toyota’s product line. I will definitely see him for a new Toyota. More
by Dave.andrew
February 21, 2023
We were just there wanting to buy a NEW 2023 Tacoma and were told NO they will NOT sell a NEW Toyota to anyone outside a 25 mile radius of their location. This location also has a Market Adjustment to char were told NO they will NOT sell a NEW Toyota to anyone outside a 25 mile radius of their location. This location also has a Market Adjustment to charge you more. FYI Madison Toyota does not and they will sell to anyone in Wisconsin! More
by Jeanne
Employees Worked With
Didn't bother to keep his name.
