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Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,677 reviews
March 01, 2023
This review is about our Sales Person. Outstanding!! Warm, Knowledgeable, took time for us. Thank you Patrick Duket! Taras our Finance Manager was outstanding and personable and care about Outstanding!! Warm, Knowledgeable, took time for us. Thank you Patrick Duket! Taras our Finance Manager was outstanding and personable and care about us as well.! I will recommend everyone I know. More
by Lori H
February 28, 2023
I was there a few months ago for a tire light and it came back on recently. I brought it back in and they were able to find that it was a bad sensor I was in and out within a little over an hour but it was v back on recently. I brought it back in and they were able to find that it was a bad sensor I was in and out within a little over an hour but it was very expensive! More
by Ann Marie
Employees Worked With
February 27, 2023
Went in to initially place and order for a new Corolla LE. Kevin informed us that a used 2021 Corolla SE was also available and we ended up buying it that day. He was easy to work with and made sure we we LE. Kevin informed us that a used 2021 Corolla SE was also available and we ended up buying it that day. He was easy to work with and made sure we were satisfied with our purchase. Would recommend. More
by markdavison6
Employees Worked With
Kevin Rhiel
February 27, 2023
Very helpful,knowledgeable, and friendly. I highly recommend and coming back for their services now and future. I highly recommend and coming back for their services now and future. More
by Hmongliab
February 27, 2023
Kept me well informed on services progress. Provided a loaner because parts were not available for a couple of weeks* Provided a loaner because parts were not available for a couple of weeks* More
by Paul
Employees Worked With
