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Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,677 reviews
March 07, 2023
Suni was very responsive and was able to get the car I wanted. It took time but got what I wanted. The added options are not something I like but worked with salesperson to reduce price. wanted. It took time but got what I wanted. The added options are not something I like but worked with salesperson to reduce price. More
by Nthill98
Employees Worked With
Suni kumar
March 06, 2023
Great Service! Bri, my service advisor went “above and beyond” during my recent visit for routine maintenance on my 2026 Highlander. New rear brakes AND rotors were Bri, my service advisor went “above and beyond” during my recent visit for routine maintenance on my 2026 Highlander. New rear brakes AND rotors were being recommended. This was surprising to me as all four brakes were attended to only 2 years before down in Greenville, NC. After discussion with Bri in this regard, she consulted with both the service technician and parts personnel. After further evaluation, it was determined that previously the rotors had been “ground down” and therefore were replaced- there was some cost adjustment on the final bill. Upon returning home, review of the service bill from NC validated that “grinding” was how the brakes were attended to at that time. The Brookfield service tech was “spot on “ in his assessment. Many thanks to the Brookfield service team for their collaboration in car “care”! Llba More
by Llba
Employees Worked With
March 04, 2023
Thank you Bonnie and Tim for making my experience positive and for making the buying experience so easy. I tend to over research things and was nervous until taking delivery due to the negative revi positive and for making the buying experience so easy. I tend to over research things and was nervous until taking delivery due to the negative reviews I have read on other dealerships and what they have been doing as a result of high demand and lower inventory. Bonnie and Tim assured me car was allocated to me and that I had nothing to fear. They were right. Excellent experience. Have been back a few times since and others are always willing to help me the minute I enter door, which for me is a big bonus. I will definitely let friends and family know about my positive experience. Bonnie you were so helpful along the way in keeping me updated on when car was expected and delays along the way. Thanks for making this a positive experience Bonnie. You are an asset to Toyota of Brookfield. More
by gabauer1975
March 03, 2023
Excellent service. Kevin Rhiel from the sales team worked on getting what we needed always courteous and attentive to our possibilities. He went far and beyond to wor Kevin Rhiel from the sales team worked on getting what we needed always courteous and attentive to our possibilities. He went far and beyond to work with finance and get us a great deal. More
by Pete's choice
Employees Worked With
kevin Rhiel
March 03, 2023
We had a great experience at this dealership. Nick T was very knowledgeable and helped us narrow down what we were looking for. Highly recommend him. Nick T was very knowledgeable and helped us narrow down what we were looking for. Highly recommend him. More
by Carebynicole
Employees Worked With
March 03, 2023
Buying a new car with a toddler is crazy! But when it is your only option you hope for the best, they have a great playing area. My sales person Brayan made the process quick too. But when it is your only option you hope for the best, they have a great playing area. My sales person Brayan made the process quick too. More
by Joshua
Employees Worked With
Brayan Alanis
