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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
May 18, 2023
We went with our 22 year old son as support to guide him in purchasing a car and the sales man (Dan Masarik) that took care of us was nice at first but disappointed us with his attitude when we asked questi in purchasing a car and the sales man (Dan Masarik) that took care of us was nice at first but disappointed us with his attitude when we asked questions about what was involved in the price and loan. We walked away and decided to go elsewhere. He was not professional and disrespected me as a woman and senior citizen. More
by pzabby64
Employees Worked With
Daniel Masarik
May 18, 2023
We are so grateful for the amazing customer service from Dan Erickson that we always receive at the Toyota Service Center of Brookfield. He always takes the best care of our vehicles in managing their servi Dan Erickson that we always receive at the Toyota Service Center of Brookfield. He always takes the best care of our vehicles in managing their service and is absolutely a professional...so easy to work with, a great communicator, so kind and patient, and is looking out for what's best for us in terms of cost, maintenance, etc. He goes ABOVE AND BEYOND to advocate for his customers and we will always have our vehicles serviced by him. Thank you Dan! More
by sarahjohnson
Employees Worked With
May 18, 2023
Our Highlander needed warranty service and our man Dan Erickson (who is amazing) was scheduled to be on a much-deserved vacation, he asked Layla Kemp to manage our warranty claim and she was GREAT! She is Erickson (who is amazing) was scheduled to be on a much-deserved vacation, he asked Layla Kemp to manage our warranty claim and she was GREAT! She is super professional, a great communicator, patient, and knowledgable. Highly recommend Layla and her service! Thank you Layla for taking care of us and walking us through everything. More
by sarahjohnson
Employees Worked With
May 18, 2023
Had a blast working with Jackson the other day. Should be back soon to finish up on a new camry Should be back soon to finish up on a new camry More
by StephanieB
Employees Worked With
May 18, 2023
Friendly and helpful people. Clean waiting room. Car service. Waiting room has something for everyone...TV. wifi. Music kids room snacks Clean waiting room. Car service. Waiting room has something for everyone...TV. wifi. Music kids room snacks More
by janeta17briggs
Employees Worked With
May 17, 2023
Quite the easy process to get the car we needed with helpful and quick service helpful and quick service More
by kdubs2006
Employees Worked With
May 16, 2023
The dealership was really good to work with. Kevin R. worked with us and did a great job in moving the purchase paperwork along. I would recommend the dealership and Kevin's great service. Kevin R. worked with us and did a great job in moving the purchase paperwork along. I would recommend the dealership and Kevin's great service. More
by Hyundaigal
Employees Worked With
Kevin Rhiel
