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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
August 27, 2024
Very good experience. Nick and Team made our purchase work for us. Thanks to all. Great dealership 👍🏻👍🏻👍🏻👍🏻 Nick and Team made our purchase work for us. Thanks to all. Great dealership 👍🏻👍🏻👍🏻👍🏻 More
by leonard hack
August 26, 2024
Kevin was very helpful in the car buying process. He made for an Efficient experience. He made for an Efficient experience. More
by Raj
August 26, 2024
Kevin is the best. Always has a smile on his face! Makes the car buying experience a pleasant and easy one! And gets you the numbers you want!! 2nd time buying a vehicl Always has a smile on his face! Makes the car buying experience a pleasant and easy one! And gets you the numbers you want!! 2nd time buying a vehicle with Kevin and will continue to go to him for any future needs. More
by ellen.schrader
August 24, 2024
Clean, well run, and efficient. Zach S. Was a pleasure to work with and I enjoyed my experience Zach S. Was a pleasure to work with and I enjoyed my experience More
by DrewM
Employees Worked With
August 22, 2024
The service I received, as my first time here, from Tyler, was terrific. I decided to try Brookfield after disappointment with a dealer on S. 108 St, where I've gone for some time. The recommendation f Tyler, was terrific. I decided to try Brookfield after disappointment with a dealer on S. 108 St, where I've gone for some time. The recommendation from Tyler to speak with Bobbi about tires was also good enough an experience to plan my tire purchase this fall. The waiting area and plentiful complimentary snacks and beverages capped off an excellent experience. Tyler understood my concerns and addressed them with care and knowledge. I now trust Brookfield for my car care going forward. The longer distance for me to travel to your shop is worth the great lengths your customer service goes to take proper care of me and my car! More
by barbshap1
Employees Worked With
Tyler Stanley and Bobbi tire person 5 stars both
August 22, 2024
My main interaction was with Spencer Forsmo. I really appreciated his answering of the many questions I returned to ask him- he was a great help to me and explained everything clearly. I am conf I really appreciated his answering of the many questions I returned to ask him- he was a great help to me and explained everything clearly. I am confident that my car was well- serviced. Important when I might soon be facing a long drive More
by Rsteininger
Employees Worked With
Spencer Forsmo
August 17, 2024
Great GM leader comes great workers. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. More
by rosa5733@yahoo.com
August 14, 2024
We had a good experience yesterday with Isaac Chavez. He went out of his way to answer all our questions. A real nice young man! He went out of his way to answer all our questions. A real nice young man! More
by Mike
August 14, 2024
Bri always is on top of things. Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she alw Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she always helps me out. I hope the Ownership and Executive Management at the dealership understands and appreciate Oates the value she bring to their organization. More
by jeff
Employees Worked With
