Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,793 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,793 reviews
January 14, 2025
Zach and the folks at Toyota of Brookfield have always provided excellent service. Great communication, professional, and reliable. Very satisfied. provided excellent service. Great communication, professional, and reliable. Very satisfied. More
by Dale
Employees Worked With
January 13, 2025
The dealership, the technicians, and the customer service team do a great job! Thank you to Coley Kuntz for the quick communication and easy transactions that day. She took care of everything and my car was team do a great job! Thank you to Coley Kuntz for the quick communication and easy transactions that day. She took care of everything and my car was done with its service fairly quickly. Thank you! From, Teri More
by Toyota Prius Teri
Employees Worked With
Coley Kuntz
January 08, 2025
I have my Highlander serviced here. Always nice people and they do a quality job. Coley Kuntz was our service manager and she was fantastic. Always nice people and they do a quality job. Coley Kuntz was our service manager and she was fantastic. More
by pelzer.bill
January 08, 2025
had a great experience with Zach S. He was very friendly, professional, and answered all of my questions. Was very happy with the timeliness of the job and a cost that was in my budget He was very friendly, professional, and answered all of my questions. Was very happy with the timeliness of the job and a cost that was in my budget. Definitely will return! More
by 18496macker
Employees Worked With
January 02, 2025
I needed service when I received a warning light for my electric power steering system. I went to Toyota of Brookfield and Spencer had his team help me right away when I gave him details of a medical situa electric power steering system. I went to Toyota of Brookfield and Spencer had his team help me right away when I gave him details of a medical situation my family was experiencing. They expedited the diagnosis and helped me get the car running safely again! I am grateful for all of the assistance they gave us! More
by Jjohnston338
Employees Worked With
Spencer Forsmo
December 31, 2024
Dealership is clean, modern and well organized. Waiting area provides snacks and drinks. Workers are friendly, knowledgeable and helpful. Waiting area provides snacks and drinks. Workers are friendly, knowledgeable and helpful. More
by John G
Employees Worked With
Megan Cooklock - Service
