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Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,677 reviews
April 23, 2023
I have been a customer for many years and the service and attentive received from Kevin as my salesperson and Chris in finance was above and beyond any I had ever received. I will recommend Kevin to anyone l attentive received from Kevin as my salesperson and Chris in finance was above and beyond any I had ever received. I will recommend Kevin to anyone looking for a car in the future. More
by Dmoshe0630Deb
April 22, 2023
My husband and I went in to get a used vehicle in great condition. Nick was nice and the process was smooth. I did inquire twice that the vehicle would be clean when we drove it away. Unfortunately it was condition. Nick was nice and the process was smooth. I did inquire twice that the vehicle would be clean when we drove it away. Unfortunately it was not cleaned at all. I was told I could bring it back for a full detail, but that is an inconvenience we should not have to deal with. I’m very disappointed in that aspect and I wonder what else was skipped in the prior inspection process. More
by Cam.lankford
Employees Worked With
April 22, 2023
Thank you Nick for helping the process be as smooth as possible! Will definitely be coming back possible! Will definitely be coming back More
by Jake123
April 21, 2023
I really appreciate the service the perform on my vehicle I really really appreciate the work they did a great job the Car looks brand new thank you guys for the great job I really really appreciate the work they did a great job the Car looks brand new thank you guys for the great job More
by gdanquah
April 21, 2023
Have dealt with Napelton since 2019 - they are outstanding - Kevin sure has helped me with purchase of my new Toyota Corolla Hybrid - thank you!!! outstanding - Kevin sure has helped me with purchase of my new Toyota Corolla Hybrid - thank you!!! More
by drofritz47
Employees Worked With
Kevin
April 21, 2023
I have appreciated the service I have received on my Toyota. I feel I can trust the service department to be honest and fair in keeping my car in good running order Toyota. I feel I can trust the service department to be honest and fair in keeping my car in good running order More
by carolannfinck
Employees Worked With
Zachary Reed
April 21, 2023
Bri is always personable and friendly. She greets you with a smile. Very knowledgeable and knows where to find the answers needed She greets you with a smile. Very knowledgeable and knows where to find the answers needed More
by Jlbridges082016
April 20, 2023
I worked with Jackson this week purchasing a RAV4 and he was really great to work with! He was honest and super friendly! I recommend going to the Toyota of Brookfield. was really great to work with! He was honest and super friendly! I recommend going to the Toyota of Brookfield. More
by Jnarduz
Employees Worked With
