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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
September 04, 2024
My service with Coley was great! She explained everything clearly and answered all of my questions. She communicated clearly about what I can expect going forward. She was the best S She explained everything clearly and answered all of my questions. She communicated clearly about what I can expect going forward. She was the best Service Advisor that I've worked with in the last 5 years. More
by NancyOb
Employees Worked With
Coley Kuntz
September 04, 2024
Coley is very adept at personal service with a smile. Clearly reviews and explains well routine maintenance services needed and checks on possible vehicle recalls. Also checks in with customer during vis Clearly reviews and explains well routine maintenance services needed and checks on possible vehicle recalls. Also checks in with customer during visits with service updates and recommendations! Always a customer advocate she simply exemplifies professional service assistance! More
by Llba
Employees Worked With
Nicole Kuntz
September 03, 2024
All of my dealings with Brookfield Toyota have been positive. The personnel have all been great. My recent dealings with Layla of the service department were great. Layla is friendly and efficient. She positive. The personnel have all been great. My recent dealings with Layla of the service department were great. Layla is friendly and efficient. She kept me posted about my service and I was in and out in a very short time. More
by bayerdonna68
Employees Worked With
August 31, 2024
The dealership and all the staff we worked with were friendly, professional and fair. This is the eighth car purchased here. friendly, professional and fair. This is the eighth car purchased here. More
by Kamonreal
August 31, 2024
I couldn’t recommend Toyota Brookfield more. Josh was helpful, attentive and knowledgeable during the car buying process. Nothing but good things to say! Josh was helpful, attentive and knowledgeable during the car buying process. Nothing but good things to say! More
by AshleyB
August 31, 2024
Tyler was extremely helpful in getting me what I needed and quickly. He was very communicative and made sure I was happy with my car and everything was how I hoped it would be! and quickly. He was very communicative and made sure I was happy with my car and everything was how I hoped it would be! More
by customer1
Employees Worked With
Tyler, Stanley
August 30, 2024
The sales team was not transparent. They initially quoted a low price during our first meeting and confirmed it in follow-up calls. However, when we met again in person, they proposed a They initially quoted a low price during our first meeting and confirmed it in follow-up calls. However, when we met again in person, they proposed a price significantly higher than the MSRP. I recommend shopping elsewhere. More
by Gtown
Employees Worked With
August 27, 2024
Our salesman Isaac Alanis was fantastic! He made our car buying experience so easy and enjoyable. We would highly recommend anyone to seek out Isaac on your next car buying trip! He made our car buying experience so easy and enjoyable. We would highly recommend anyone to seek out Isaac on your next car buying trip! More
by Craig
Employees Worked With
Isaac Alanis
