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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
September 25, 2023
I came in without an appointment for a tire issue. Was out the door within 2 hours during a busy time. Coley kept me informed during the entire process. Would recommend. Was out the door within 2 hours during a busy time. Coley kept me informed during the entire process. Would recommend. More
by paulknisely
Employees Worked With
Coley Kuntz
September 23, 2023
“I recently took my car in for service at Toyota of Brookfield, and I was thoroughly impressed with their professionalism and efficiency. From the moment I walked in, I was greeted by friendly staff wh Brookfield, and I was thoroughly impressed with their professionalism and efficiency. From the moment I walked in, I was greeted by friendly staff who kept me informed throughout the entire process. Not only did they address the specific issues I brought up, but they also did a comprehensive check and informed me about potential concerns for the future. The waiting area was clean and comfortable, with complimentary refreshments. Overall, a top-notch experience, and I will definitely return for future service needs.” More
by minmin7
Employees Worked With
September 22, 2023
I looked at the cars you have online to see and the sales associate that helped me was Kevin. He answered all my questions. He is was very knowledgeable and personable as well. I would recommend him to anyon associate that helped me was Kevin. He answered all my questions. He is was very knowledgeable and personable as well. I would recommend him to anyone looking for a vehicle. More
by Missdolly12
Employees Worked With
Kevin Rhiel
September 21, 2023
I appreciate the work Riley did with helping my son get a Tacoma. I’ll be looking forward to looking into a Tundra soon. Tacoma. I’ll be looking forward to looking into a Tundra soon. More
by ronnienas64
September 20, 2023
David Perez was very nice, excellent salesman. Very helpful. Went above and beyond to help me. Very helpful. Went above and beyond to help me. More
by catlover9_9
