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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
October 01, 2024
Service Dept is a joke. Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 m Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 minutes. 90 minutes later I walked up to service desk to ask about my car and Zach said my car was probably still on the lift. It was still sitting in the service bay 20 ft from where I dropped it off waiting to be serviced. Needles to say I was ticked off and immediately left with my vehicle. Never going back! More
by Jsf
Employees Worked With
September 30, 2024
HAD A GREAT EXPERIENCE. Tyler was very helpful with all aspects of what I wanted done. The waiting area is more than comfortable, with an array of snacks to choose from w Tyler was very helpful with all aspects of what I wanted done. The waiting area is more than comfortable, with an array of snacks to choose from while you wait. John More
by johnhayat1
Employees Worked With
Tyler Stanley
September 28, 2024
Horrific experience buying a vehicle. Placed a down payment…. Awaited the vehicle - 2 months. Not only did they never obtain the vehicle. Never communicated their inability to do so. Placed a down payment…. Awaited the vehicle - 2 months. Not only did they never obtain the vehicle. Never communicated their inability to do so. Eventually had to go find another option with help of Toyota brand management. MY initial deposit was held until I finally disputed with my card holder. Just excuse after excuse. Salesman quit/fired. Manager failed to pick up the order after that. No calls. No emails. Poor communication. Avoid at all costs. Plenty of other quality Toyota dealerships in town. More
by TRDPro
Employees Worked With
September 25, 2024
The service provided was a recall for my two back doors which could have opened while driving. Spencer, the service adviser was very prompt in getting the car ready for the repair and getting me home. He s which could have opened while driving. Spencer, the service adviser was very prompt in getting the car ready for the repair and getting me home. He said it would be 3-4 hours and that timing was correct. He notified me by a message that the car was ready to be picked u More
by marybruemmer
Employees Worked With
Spencer Forsmo
September 25, 2024
Nick was my sale rep and I enjoyed working with him. In my opinion he was very professional and knowledgeable about what I was looking for. He was also very accommodating quickly providing snacks and dr In my opinion he was very professional and knowledgeable about what I was looking for. He was also very accommodating quickly providing snacks and drinks while I waited .those are the intangibles that will bring me back More
by Jake10r
Employees Worked With
September 22, 2024
Great experience! Worked with Spencer. He coordinated the work with my warranty through my credit Union after explaining what needed to be done. The waiting room is ve Worked with Spencer. He coordinated the work with my warranty through my credit Union after explaining what needed to be done. The waiting room is very comfortable, with lots of seating, fresh popped popcorn, and other refreshments. They have a courtesy shuttle that took me to the library in my area. The brought me back the next day as the work required more time. It was a pleasure talking with the driver, Dennis. More
by Lisa
Employees Worked With
Spencer
September 19, 2024
This dealership is outstanding! I work with Bri Braun and she is amazing to work with! Her knowledge, expertise, kindness is impeccable, second to none! I will only work with Br I work with Bri Braun and she is amazing to work with! Her knowledge, expertise, kindness is impeccable, second to none! I will only work with Bri here. She always has all the information that I need and always solves any problems with my car. She understands how the customer feels and always gives heartfelt compassion to the situation. Bri is amazing! And a true pleasure to work with! More
by Lampsteve59
Employees Worked With
