Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,614 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,614 reviews
August 01, 2023
Everything top notch and professional, car was done on time great service and waiting area for customers time great service and waiting area for customers More
by bb10459
Helpful July 31, 2023
Layla, My service coordinator was pleasant, knowledgeable, and communicative. I will brung my vehicke here for return service needs. knowledgeable, and communicative. I will brung my vehicke here for return service needs. More
by lakeliving
Employees Worked With
July 31, 2023
I highly recommend Bill P. For any service needs. Makes it a pleasure to come have my car serviced. He's both professional and knowledgeable. For any service needs. Makes it a pleasure to come have my car serviced. He's both professional and knowledgeable. More
by bubbler378
Employees Worked With
July 30, 2023
Tony is excellent! I continue to come back and see him for all my service needs because he is great to his customers. Great quality of work too! I continue to come back and see him for all my service needs because he is great to his customers. Great quality of work too! More
by Emma Renee
Employees Worked With
July 30, 2023
Service was done in a timely manner. Tony gave good customer service and had well rounded knowledge about toyotas. Tony gave good customer service and had well rounded knowledge about toyotas. More
by John
Employees Worked With
July 29, 2023
Had a service appointment with Dan Rogers today. He was kind, professional, and kept me informed the entire time. He was kind, professional, and kept me informed the entire time. More
by Packergirl
Employees Worked With
July 29, 2023
Great service experience. Had a cup of coffee in the longue and before I knew it my car was finished. Had a cup of coffee in the longue and before I knew it my car was finished. More
by B. Marie
Employees Worked With
July 29, 2023
The sales guy Kyle was wonderful. He mad our whole experience seamless and he was very efficient. Go to Toyota of Brookfield and work with Kyle! He mad our whole experience seamless and he was very efficient. Go to Toyota of Brookfield and work with Kyle! More
by CaitlinSack
Employees Worked With
Kyle Krochmal
