Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,802 reviews
March 20, 2024
My customer service person was Bill Pardoe. He was friendly and helpful. He also took time to answer my questions about the services he was recommending. He was friendly and helpful. He also took time to answer my questions about the services he was recommending. More
by jhuffman02138
Employees Worked With
March 15, 2024
Recently had my Toyota Avalon serviced here. I had the chance to work with Bella M. She went above and beyond, very easy to work with , and knowledgeable! Highly recommended! GREAT JOB BELLA! I had the chance to work with Bella M. She went above and beyond, very easy to work with , and knowledgeable! Highly recommended! GREAT JOB BELLA! More
by stucker
Employees Worked With
Bella Mulosmani
March 14, 2024
Kevin was amazing to work with! Very helpful finding the right vehicle for me in a timely manner and making sure all of my questions and concerns were taken care of. 10/10 recommend Very helpful finding the right vehicle for me in a timely manner and making sure all of my questions and concerns were taken care of. 10/10 recommend Kevin to help you find the perfect vehicle! More
by Hanlarissalll
Employees Worked With
Kevin
March 14, 2024
Had an issue with my car not starting and had AAA jump start my battery. I was told by the towing service that I needed a new battery which I was surprised to hear as my battery was less than a year and h start my battery. I was told by the towing service that I needed a new battery which I was surprised to hear as my battery was less than a year and half old.. I drove to Napleton after stopping at my home to locate my receipt for that car battery while my car was stilling running. They ran tests that proved I still had a good battery. I was able to run an errand before heading home without any car trouble. Corey H. from Toyota contacted me this morning to follow-up on my issue from the day before. I was very pleased with their service and recommend them! More
by Gracieengstrand2125gracie
Employees Worked With
Coley H.
March 12, 2024
Very nice and helpful Spencer was very helpful and answered all my questions and gave me prompt service I will be back answered all my questions and gave me prompt service I will be back More
by dlfrea99
Employees Worked With
March 11, 2024
Great purchasing experience with Kevin Rhiel of Toyota of Brookfield! I felt that Kevin really advocated for me, and I’m very happy with the agreed upon transaction for my new RAV4! Whether you are looking f Brookfield! I felt that Kevin really advocated for me, and I’m very happy with the agreed upon transaction for my new RAV4! Whether you are looking for a new or used car, I would recommend working with Kevin as he didn’t use any high pressure sales tactics and was able to get me into my dream car. Check out Toyota of Brookfield and ask for Kevin Rhiel, you won’t be disappointed! More
by Erica Knoll
