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Toyota of Brookfield
Brookfield, WI
2,806 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,806 reviews
February 19, 2019
Great experience. My wife was pleased with the finance dept. Great dealership. My wife was pleased with the finance dept. It went smoothly. Everything was very professional from beginning to end. I will recomm Great dealership. My wife was pleased with the finance dept. It went smoothly. Everything was very professional from beginning to end. I will recommend my salesperson Don Byington. More
by Karrguy
February 17, 2019
Our best auto buying experience ever Do you ever dread the process of replacing a vehicle? That was us . . . until Friday. We are in our 60’s and were coming off a soon to be expirin Do you ever dread the process of replacing a vehicle? That was us . . . until Friday. We are in our 60’s and were coming off a soon to be expiring lease (a first for us) so we were in unfamiliar territory. We found a vehicle online that we liked at Toyota of Brookfield and went there fully expecting the stereotypical auto buying experience. We’d never been to Toyota of Brookfield before. Couldn’t have been more pleasantly surprised. Everyone we worked with (Don, Dillon, Tyson, and Chris) was very friendly, knowledgeable, professional, and accommodating. We never felt pressured or overwhelmed. Our experience couldn’t have been any better. We ended up with a great vehicle at a great price. Our main contacts, Don Byington and Tyson Felder were rockstars! We immediately felt like old friends. No more dreadful feelings. Just happy smiles! More
by Papa and Nana H
February 17, 2019
Fast and easy. No pressure sale. Listened to me and offered knowledge that made it an easy buying decision . Would buy a car from this same gentleman again. No pressure sale. Listened to me and offered knowledge that made it an easy buying decision . Would buy a car from this same gentleman again. More
by Camry
Employees Worked With
Don E. Byington
February 16, 2019
Great experience Dugan in financing was very personable and made the boring talk more fun. Don was very knowledgeable on the vehicles I was interested in. thanks guys! Dugan in financing was very personable and made the boring talk more fun. Don was very knowledgeable on the vehicles I was interested in. thanks guys! More
by MKE2019
Employees Worked With
Dugan in finance, Don E. Byington, Breanna Denter
February 14, 2019
Outstanding The experience at your dealership was pleasant, positive and successful. The individuals I worked with were very professional and dedicated to their j The experience at your dealership was pleasant, positive and successful. The individuals I worked with were very professional and dedicated to their job. I would not hesitate to return to your dealership in the future. More
by Tdog43
Employees Worked With
Eric Glenn, George Argires
February 13, 2019
Excellent buying experience I purchased my dream truck from Toyota of Brookfield WI with my Son. We worked with an excellent sales person Don who was very professional and patie I purchased my dream truck from Toyota of Brookfield WI with my Son. We worked with an excellent sales person Don who was very professional and patient during the entire process. Once we reached a deal we were treated very well and explained all of our options for warranty and protection packages without any pressure. I purchased the full paint, interior and undercoating. Before I left the dealership my salesman showed me the details on the electronics which is new to me but I did appreciate the help and patience. Thank you for you help this is my 6 vehicle purchased from this dealership and I will be back. More
by LarryT
Employees Worked With
Don E. Byington
February 13, 2019
Found the Toyota Tacoma that has fulfilled our wish list Tony our sales associate and Mo our financial associate were both pleasant, knowledgeable, and easy to talk with. Of course we had many questions and Tony our sales associate and Mo our financial associate were both pleasant, knowledgeable, and easy to talk with. Of course we had many questions and concerns and they were able to reassure us with their expertise. Our experience was relaxed,informative, and the truck exceeded our expectations. The dealership personnel were professional and welcoming. The facility is beautiful and has a comfortable space to wait during service of our 2018 new SR5, Toyota Tacoma. Five star rating to the dealership and the especially to Tony and Mo. We will share our experience with a positive recommendation. More
by Anton77
February 09, 2019
Best car buying experience! What an incredible car buying experience! Everyone I interacted with really took the time to listen and understand my needs! Everyone was courteous What an incredible car buying experience! Everyone I interacted with really took the time to listen and understand my needs! Everyone was courteous and friendly; they helped me to navigate my decision making very quick and painless. I have had my car for over a month now and I am super happy with my purchase. I have been a customer for 15+ years and Toyota of Brookfield will continue to be my go to dealership! More
by Kim
Employees Worked With
Other Employees :
Chris Mohr, Dillon Roloff, Randy Martin, Henry Tessmer
February 09, 2019
New lease They took care of all of my concerns and were not pushy. They didn't try to sell me on anything I didn't need. They took care of all of my concerns and were not pushy. They didn't try to sell me on anything I didn't need. More
by Wychrob
February 07, 2019
Best experince in buying a car Kyle, was very friendly and knowledgeable of the Toyota vehicles and the options on each one. Made my decision quick, easy and painless. Will be back Kyle, was very friendly and knowledgeable of the Toyota vehicles and the options on each one. Made my decision quick, easy and painless. Will be back as a customer. More
by car, fan
Employees Worked With
Kyle Uhlenhake
