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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
June 14, 2019
Bought new highlander Had an outstanding experience with Ryan Sayer! Walked in at 6:30 pm on a Thursday evening after making an internet appointment. Ryan was wonderful, Had an outstanding experience with Ryan Sayer! Walked in at 6:30 pm on a Thursday evening after making an internet appointment. Ryan was wonderful, answered all our questions, knew the vehicle very well. He walked us through the process, paperwork etc. and we walked out with the vehicle we had driven from out of town to test drive! *****. Five stars More
by Susan from Janesville
Employees Worked With
Ryan Sayers
June 13, 2019
Awesome advisor I was having some issues with my Toyota and John Kocher in Service took great care of me. John made sure that my vehicle was taken care of right away I was having some issues with my Toyota and John Kocher in Service took great care of me. John made sure that my vehicle was taken care of right away and followed up with me to make sure everything was completed to my satisfaction. John is a great person to work with. He is my preferred Advisor. I do appreciate the help that Sarah Moreno gave me as well. More
by Wipreggo
Employees Worked With
Sarah Moreno, John Kocher
June 12, 2019
Patient and helpful I appreciate the patience of the sales and finance team while we made our decisions and discussed options. Extra thanks to GM Mark, Gil, Taras and Chr I appreciate the patience of the sales and finance team while we made our decisions and discussed options. Extra thanks to GM Mark, Gil, Taras and Chris. More
by Alibru
June 12, 2019
Great service! Brought my car in for a checkup (oil change, tire rotation). Me. Kocher was very helpful and informative with everything. I really appreciate his thou Brought my car in for a checkup (oil change, tire rotation). Me. Kocher was very helpful and informative with everything. I really appreciate his thoughtfulness, great service, and good work attitude. More
by hc1490
Employees Worked With
John Kocher
May 23, 2019
Tim Lange and Eddie Gonzalez are the best. Tim and Eddie know their business very very well. It's a pleasure to deal with people that know what their business is. I would recommend this dealers Tim and Eddie know their business very very well. It's a pleasure to deal with people that know what their business is. I would recommend this dealership to everyone. As I say they are the best forget the rest. More
by Carguy,Bill123
Employees Worked With
Tim Lange, Eddie Gonzalez
May 17, 2019
Used vehicle purchase Thank you Jackson and Andy Budd for meeting our customer service expectations with our vehicle purchase! Andy your knowledge of explaining the Lexus Thank you Jackson and Andy Budd for meeting our customer service expectations with our vehicle purchase! Andy your knowledge of explaining the Lexus features and walking us through the process was appreciated. The staff here is very friendly! More
by Kas636
May 14, 2019
Sienna We were very well looked after by Tony. He did a great job informing us about our vehicle and made us very comfortable asking questions. He was very i We were very well looked after by Tony. He did a great job informing us about our vehicle and made us very comfortable asking questions. He was very informative and expressly helpful. More
by Jrbaxt
May 14, 2019
Excellence in Sales Customer Focus Looking for a new vehicle after mine was totaled in a rear-end collision. To make things worse, I reside out-of-state in Michigan. Ryan Sayers at To Looking for a new vehicle after mine was totaled in a rear-end collision. To make things worse, I reside out-of-state in Michigan. Ryan Sayers at Toyota of Brookfield when way above and beyond in customer service to help me out and find the vehicle I wanted, at a good price, in a very fast turn around. He even stayed way past his quit time to help with paperwork, etc. Next morning he helped unload all my belongings from the insurance rental car, stored them in a secure place, and followed me to Hertz to return the rental. The new Avalon is awesome, with a lot of electronics and other features. Ryan went over everything in great detail and answered all my questions....which at 72yrs. old was a lot of questions. I highly recommend Toyota of Brookfield and really appreciate all of Ryan's help. Awesome salesperson!! More
by bkgauker
May 13, 2019
Great experience Went down the other day to check it out and an employee named Gil really helped out so much. Took the time to explain everything to me everything I w Went down the other day to check it out and an employee named Gil really helped out so much. Took the time to explain everything to me everything I wanted and needed to know and aside from that was a very nice, respectful and very understanding person that I feel being lots of charisma to the work environment. Will be coming back soon!!! More
by Jo922
Employees Worked With
Gil Esquivel
May 13, 2019
Impressive Service I have had bad experiences with other dealerships so with a referral from a friend I tried Toyota of Brookfield and to my surprise it was outstanding. I have had bad experiences with other dealerships so with a referral from a friend I tried Toyota of Brookfield and to my surprise it was outstanding. Gil was very patient, informative. I really appreciate that he wasn’t condescending or demeaning because I was a woman and still took his time to answer the questions I had. More
by rebeccagarcia14
Employees Worked With
Gil Esquivel
