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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
June 25, 2019
Great Service John was super helpful figuring out what was wrong with our car. He was quick to respond and took time to explain what they did to fix our car. Aweso John was super helpful figuring out what was wrong with our car. He was quick to respond and took time to explain what they did to fix our car. Awesome customer service!! More
by Katiev
Employees Worked With
John Kocher
June 22, 2019
very professional Worked with Luis twice, my truck and my wife's truck very helpful and made it easy. He also always stops to say hi when I'm in for an oil change. Worked with Luis twice, my truck and my wife's truck very helpful and made it easy. He also always stops to say hi when I'm in for an oil change. More
by Slsteve
Employees Worked With
June 21, 2019
Conversation Only and No Deal After visiting 3 other dealerships I ended up at Toyota of Brookfield. By this time I've gained some confident and knowledge about this particular bra After visiting 3 other dealerships I ended up at Toyota of Brookfield. By this time I've gained some confident and knowledge about this particular brand new vehicle that I wanted. I am comparing the same vehicle, model, year and features all across the board. Aiden Abbasov was the sales person to whom assisted me, but I don't fault him for not taking the time to aid me as I was a walk in with no appointment. At this time he had another customer with an appointment to assist. In the interim was sales manger Eric Glenn. Very knowledgable and I admit I had a great conversation with. In hindsight, I can say Eric will take the time to get you know you, explore the options you are looking for and answer all of your questions. Unfortunately, the final price sheet proposed was not meeting my expectations compared to the other dealerships I've visited. I ended up purchasing the vehicle else where. More
by ReviewingKP
Employees Worked With
Eric Glenn, Aiden Abbasov
June 20, 2019
Great service today! Quick, friendly service provided by Marylou and mechanics. The Toyota care is a wonderful benefit offered when purchasing new vehicles. The fr today! Quick, friendly service provided by Marylou and mechanics. The Toyota care is a wonderful benefit offered when purchasing new vehicles. The free oil change a tire rotation are a real benefit. More
by DES
Employees Worked With
Marylou Valdez
June 19, 2019
Great sales and service Buying a vehicle was never anything we looked forward to but working the Ryan Sayers and Jeff was actually a fun experience. Ryan was knowledgeable, Buying a vehicle was never anything we looked forward to but working the Ryan Sayers and Jeff was actually a fun experience. Ryan was knowledgeable, helpful and patient with us. He gave us a fair deal and helped us with all the bells and whistles. Great teamwork. More
by Lynn and Frank
Employees Worked With
Chris Mohr, Jeff Sayers, Ryan Sayers
June 19, 2019
ARGUING & LYING Simply stated and posted in a picture on the Toyota Brookfield site I test drove a Prius felt a wobble and grinding in the front and suspected a wheel Simply stated and posted in a picture on the Toyota Brookfield site I test drove a Prius felt a wobble and grinding in the front and suspected a wheel barring problem and definitely brakes. Their manager Kenny told me I’m wrong and publicly argued they installed new brakes less than a month ago and tried to insult my lying eyes loudly. Check the picture it’s worth 1000 words but no discounts More
by NotBuyingIT
June 17, 2019
Service Always get great service. The waiting room is very accommodating. What made the visit even nicer was when two customers came in with their dogs! Always get great service. The waiting room is very accommodating. What made the visit even nicer was when two customers came in with their dogs! More
by Jillhappypoo
Employees Worked With
Randy Martin, Marylou Valdez
June 17, 2019
Honest and Friendly Service We found the perfect car at a great price! We’ve been searching for a specific car over the past 3-4 months and Toyota of Brookfield was the only d We found the perfect car at a great price! We’ve been searching for a specific car over the past 3-4 months and Toyota of Brookfield was the only dealership in a 100 mile radius that had what we were looking for. George, our sales person was professional and friendly. The service is top notch and we would definitely recommend buying from Toyota of Brookfield. Jeff & Renell More
by J & R
Employees Worked With
Jim the shuttle driver was efficient and friendly also, George Argires, Scott Berthelsen
June 16, 2019
Love...love...love our cars!t It has been two weeks since I leased my third Toyota!! Love my 2020 Corolla💖 Also my husband bought a 2015 Avalon the same day.. He is so happy with It has been two weeks since I leased my third Toyota!! Love my 2020 Corolla💖 Also my husband bought a 2015 Avalon the same day.. He is so happy with his car..We had Andy as our salesman..Can't say enough about the excellent service we received!!! He went out of his way to make sure we had all the information about our cars!! I would recommend Andy to everyone!! Also it was the last day of the Memorial day sale and the place was packed!!! He always made sure we were taken care of!! Zac was our loan guy and I can't say enough about how he spent so much time getting us the BEST payments possible!!! Thank you Andy, Zac and every one at Toyota of Brookfield😀💖😀 We will be back!! l More
by Brenda and Terry Kozuh
Employees Worked With
Jeff Sayers, Andy Strnad, Zach Zizelman, Jean Ross
June 14, 2019
Uncrupulous Service Department Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not t Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not there. Gave me the run when I called. Had to speak to four different people. Come on. Tell the service tech to give it back. More
by Reviewer1
Employees Worked With
