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Toyota of Brookfield

Brookfield, WI

4.9
2,867 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,867 reviews

December 13, 2019

Outstanding service, trustworthy When it came time to buy another car I went back to Dave Golomobowski at Toyota of Brookfield. I know I can trust him and he provided the best car se More

by cloverappraisals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 16, 2019 -

Toyota of Brookfield responded

Thank you for your review. Dave has certainly been with us a long time, and we're glad to see his service brings customers back. Enjoy your new Toyota!

December 12, 2019

Had a positive buying experience with Pat and Toyota of Brookfield. They even took care of me after the sale with a minor part issue and they wash my car when I'm in for service! More

by Jhorvath3
Recommend Dealer
Yes
Employees Worked With
Dec 16, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Pat was not only able to help you with the purchase, but was there for you afterwards when you needed some parts assistance. Enjoy your vehicle!

December 05, 2019

Gil was the person who walked us through buying our new to us / used Sequoia. Was honest when he did not know a specific answer to a question, but found the person that did know the answer. Financing too More

by Teresa N
Recommend Dealer
Yes
Employees Worked With
Taras Girnyy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Esquivel
Dec 16, 2019 -

Toyota of Brookfield responded

Teresa, thank you for your review. We're glad to see that Gil was able to walk you through the buying your new to you Sequoia! Enjoy your new vehicle.

December 04, 2019

Andy was wonderful to work with. He's honest and I never felt pressured. The dealership is professional and works as a team. Thank you for the great service! More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Andy Budd
Dec 16, 2019 -

Toyota of Brookfield responded

Cheryl, thank you for your review. Andy Budd is an honest professional. We're glad to see that he was able to help you with the purchase of a new vehicle. Enjoy!

December 04, 2019

Chelsea was really Amazing and helpful through my entire process. I am beyond happy that I was able to get my first car, and thankful More

by Elisha
Recommend Dealer
Yes
Employees Worked With
Chelsea Johnson
Dec 16, 2019 -

Toyota of Brookfield responded

Elisha, thank you for your review. Chelsea is amazing, and we're glad that she was able to help you through the process. Enjoy your first car!

December 02, 2019

Chelsea was a great help today. She was very knowledgeable and helpful in answering all my questions. Purchasing a car can be very overwhelming but when you have great customer service it makes More

by jbj7589
Recommend Dealer
Yes
Employees Worked With
Chelsea Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Chelsea was a great help to you during your purchase. Purchasing a car can be overwhelming at times, we're glad Chelsea was able to provide great customer service and overcome that feeling. Enjoy your new Toyota!

December 01, 2019

Finally a dealership that listens Aiden was great mark the GM and chris the finance manager listened to my needs and delivered what I needed and wanted and didn't try to upsell anythin More

by wswindoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean, Aiden Abbasov, Jean Ross
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that everyone listened to your needs and delivered on them!

November 30, 2019

Julia Ward was very helpful in assisting my wife and I in purchasing her first Toyota. Thanks for the help and will recommend her to family and friends. More

by Cornonthecobb
Recommend Dealer
Yes
Employees Worked With
Julia Ward
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Julia was very helpful in assisting your wife and you in purchasing your wife's first new Toyota. We're sure Julia will appreciate the recommendation.

November 30, 2019

Julia was a great salesperson to work with! Our transaction was smooth and she was very knowledgeable about the vehicle we were interested in purchasing. More

by Tina
Recommend Dealer
Yes
Employees Worked With
Julia Ward
Dec 02, 2019 -

Toyota of Brookfield responded

Tina, thank you for your review. We're glad to see that Julia was able to make your transaction go smoothly. Enjoy your new vehicle!

November 30, 2019

BadA**Car Julia was the only one who approached us upon entering the dealership. There were many others available- standing around talking. She was very accom More

by childrenofthecorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Ward
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Julia was very accommodating, friendly, and a pleasure to work with!

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