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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
March 11, 2020
Ryan, Kenny and Taras were all a big help.. Ryan, Kenny and Taras were all a big help in meeting our needs. All friendly and accommodating. I would come back again next time I need a car. Ryan, Kenny and Taras were all a big help in meeting our needs. All friendly and accommodating. I would come back again next time I need a car. More
by mgissibl
March 10, 2020
A very pleasant experience Brad Flak answered all my questions and concerns, by far the most enjoyable auto purchase I have ever made, the entire team was on point and very acco Brad Flak answered all my questions and concerns, by far the most enjoyable auto purchase I have ever made, the entire team was on point and very accommodating. More
by Fred Bauers
March 09, 2020
2014 Highlander - Sales Review I was extremely pleased with the attention to detail and knowledge my Product Specialist, Brianna Glosson had. Her positive demeanor, her patience a I was extremely pleased with the attention to detail and knowledge my Product Specialist, Brianna Glosson had. Her positive demeanor, her patience and understanding and not pressuring me into something I couldn't afford. I truly appreciate her. I also worked very closely with Zak Yanasak in finance. Extremely knowledgeable, helpful and paid close attention to detail. I also had brief interaction with Nin. She was also very kind and helpful. I would highly recommend Toyota of Brookfield to my family and friends. More
by stephanie.borkin
March 09, 2020
Ryan was very friendly, and helped us when we picked up our new vehicle. He picked up where our original salesperson left off, without a hitch. Thank you for your efficiency and thoroughness. our new vehicle. He picked up where our original salesperson left off, without a hitch. Thank you for your efficiency and thoroughness. More
by Jhstoker
March 07, 2020
Great personality and customer service! Enjoyed getting to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. More
by Lisa.jansen
Employees Worked With
John Kocher
March 06, 2020
Friendly and Easy Just bought a used car and Ryan took great care of us. He was friendly, informative, and helpful. I would definitely refer him to friends and family Just bought a used car and Ryan took great care of us. He was friendly, informative, and helpful. I would definitely refer him to friends and family. Great Job! More
by mguilfoyle
Employees Worked With
March 06, 2020
Test Drove Rav4 Hbrid and loved it Test drove the 2020 Rav4 Hybrid and loved it. Needed to order direct from factory. I was updated weekly on the status and it came in a few days earl Test drove the 2020 Rav4 Hybrid and loved it. Needed to order direct from factory. I was updated weekly on the status and it came in a few days earlier than planned. More
by asturm
Employees Worked With
Ryan Sayers
March 05, 2020
Stopped in for a simple headlight change. Was initially told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of the bulb. You Rock! Thank you. I’ve bought multiple cars here and will continue to do so. The service is always top notch! More
by Lisa D
Employees Worked With
Marylou Valdez, John Kocher
March 04, 2020
Sales review Aiden was a great sales person. Helped me get the what I wanted for my trade in. He was very helpful and made my experience getting my new ravv4 a gre Aiden was a great sales person. Helped me get the what I wanted for my trade in. He was very helpful and made my experience getting my new ravv4 a great one! More
by Lisa
Employees Worked With
Aiden Abbasov, Jean Ross
