Toyota of Brookfield

A month or so ago one of our cars headlight went out. Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they c Little did we know that a 2006 prius has a whole complicated process to change a headlight. We bought a headlight at O'Reilly 's & were told they could not put it in. We called around several places & realized we'd have to have a dealership to the work. We called Brookfield Toyota & Tony R got up in that afternoon. Tony was very patient & understanding. He explained that the bulb we bought at O'Reilly 's would not fit & was very careful handling the bulb to make sure we could return it for our money back. The correct bulb was around the same price, so difference there. We really appreciated his taking the time to explain what work needed to be done for replacing the bulb and that he took care to make sure we could return the other bulb we had with us. More

I needed to replace a part around my windshield on my car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz car. Bill P in service was able to set an early appointment for me. Great service from the Service Department! Thank You Andrea Dietz More

Coley Kuntz did a wonderful job as my service advisor. She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! She kept me informed, clearly articulated what, and when, was happening, and followed up. She’s great! More

Toyota of Brookfield continues to be a giant disappointment. When servicing my family’s other Toyota vehicles, I actively go out of my way to other Toyota locations that are less convenient for disappointment. When servicing my family’s other Toyota vehicles, I actively go out of my way to other Toyota locations that are less convenient for me simply because they aren’t xxxxing morons there. And unfortunately, my experience buying a car wasn’t much better. I was at the dealership for 8 xxxxing hours!!!! Lost a whole day over what should’ve been a 2 1/2 hour affair. I asked my sales rep why it was taking so long to meet someone in the finance department. She said that there were three people back there and they were all with other customers. However, when we finally got to talk to the finance guy (who actually was pretty helpful) he revealed that there was one only finance guy there to start the day and he was supposed to help us but never showed up. It wasn’t until him and another guy showed up we were actually able to get somewhere. Whole place sucks!! More

They communicated everything and got the job done completely. If there any issues they throughly explaned. Courtesy shuttle driver was fantastic!!! completely. If there any issues they throughly explaned. Courtesy shuttle driver was fantastic!!! More

Toyota of Brookfield, Pat Duket, has been very responsive to my needs. Today, we are having trouble with voice recognition. Pat looked at a lot of possibilities and found the fix, that is all I can ask for to my needs. Today, we are having trouble with voice recognition. Pat looked at a lot of possibilities and found the fix, that is all I can ask for. As I told Pat, Pat and Toyota of Brookfield will always be spoken of highly by me and my family. More

Nick was so helpful, we test drove several different cars, he answered all my questions and was as helpful as possible. cars, he answered all my questions and was as helpful as possible. More

Coley Kuntz was great with communication and quick responses. She was very helpful. Thank you so much. responses. She was very helpful. Thank you so much. More

It’s a good dealership. I use them for service a lot but have also had a recent purchase experience with Josh D for my son and he was very helpful. I use them for service a lot but have also had a recent purchase experience with Josh D for my son and he was very helpful. More

Coley Kuntz was awesome under trying circumstances. It was below zero outside but she made sure I got inside immediately. She took all the pertinent information to have my Highlander serviced in a ver It was below zero outside but she made sure I got inside immediately. She took all the pertinent information to have my Highlander serviced in a very efficient manner. I was out of there in just over 1hour. She even offered to bring the vehicle to the door. Great customer service. More