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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
November 30, 2020
Awesome dealership to search for your next car. I had a great experience with Brad Flak when I was looking for a new vehicle. He is understanding and very professional. great experience with Brad Flak when I was looking for a new vehicle. He is understanding and very professional. More
by Hansen.heidi1985
Employees Worked With
Brad Flak
November 30, 2020
I came to look for a new vehicle and got a great deal. Brad Flak was a great help with finding the right fit of vehicle. He was very professional and knowledgeable. Brad Flak was a great help with finding the right fit of vehicle. He was very professional and knowledgeable. More
by jensen.Max1967
Employees Worked With
Brad Flak
November 30, 2020
A great dealership in a great place. I've always been a GM guy, but if I buy a Toyota, it will be here. I've talked with Angela and she is great. GM guy, but if I buy a Toyota, it will be here. I've talked with Angela and she is great. More
by JC532
Employees Worked With
Angela Cunnington
November 29, 2020
Purchased a corolla hatchback here on Saturday. Excellent service. I was helped by Jackson Mueller and I couldn't be happier with the attention I received. I will definitely be back!! Thank you g Excellent service. I was helped by Jackson Mueller and I couldn't be happier with the attention I received. I will definitely be back!! Thank you guys! More
by Truckguy76
November 28, 2020
Marcus Love gave great customer service. No high pressure sale pitches. Was very informative. Personable for such a young man. Spoke highly about the service of this dealership. pressure sale pitches. Was very informative. Personable for such a young man. Spoke highly about the service of this dealership. More
by Kellbachkay
Employees Worked With
Marcus Love Jr
November 28, 2020
Just wanted to say that Ericka Cosey was a awesome associate when I came to look at a car she answered all my questions and even though I didn’t get a car there she was very nice and well spoken associate when I came to look at a car she answered all my questions and even though I didn’t get a car there she was very nice and well spoken More
by yagurlpumpkin
Employees Worked With
Ericka Cosey
November 28, 2020
Made an appointment to possibly purchase a vehicle. Was on the way from chicago which is a 2 hour drive. An hour into the drive,I Was contacted and told the vehicle was sold. on the way from chicago which is a 2 hour drive. An hour into the drive,I Was contacted and told the vehicle was sold. More
by jack.kwa
Employees Worked With
Dan, Dieonte
November 24, 2020
Jackson was great to work with!We came in looking for Jackson was great to work with! We came in looking for used, but Jackson found us what we wanted in a new one. The whole process just took too long. Jackson was great to work with! We came in looking for used, but Jackson found us what we wanted in a new one. The whole process just took too long. We were exhausted. More
by Tricia
November 17, 2020
Always had very good service work done.Recently had Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, the GM. Was very happy with the concern, and immediate attention I received from Ed in Service and Bella in customer relations. Satisfied customer who will continue giving them my business! More
by Jrossiweida
November 14, 2020
Emmanuel was extremely helpful and knowledgeable about the cars. He answered all my questions, was attentive but not pushy. It was a great experience. I highly recommend Toyota of Brookfield. the cars. He answered all my questions, was attentive but not pushy. It was a great experience. I highly recommend Toyota of Brookfield. More
by JMS
