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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
December 10, 2021
As of today, I am officially in the family of Toyota. I owe alot of gratitude for the awesome experience of purchasing a car at this location to Nick Terrnova. He was my Sales consultant I worked with. Nic owe alot of gratitude for the awesome experience of purchasing a car at this location to Nick Terrnova. He was my Sales consultant I worked with. Nick talked me over every little detail and when I had questions, he always made sure I understood exactly what was presented. I can honestly say he was a great team member. Nick was helpful,courteous, knowledgeable and everything you need in a sales consultant!Thanks Nick!The dealership as whole gave me such confidence that they all were there for the customers. Everyone was super nice and helpful. Thanks Toyota of Brookfield! More
by mrs.christina.mcculloch27
Employees Worked With
December 07, 2021
Came in to test drive a used car and Jackson was very informative. The entire experience was easy and I never felt pressured. Would definitely buy another car from here again. informative. The entire experience was easy and I never felt pressured. Would definitely buy another car from here again. More
by ariddell191
December 04, 2021
No pressure - informative - satisfied customer - will recommend salesperson Luis Ferrer - check out worked smoothly - thanks recommend salesperson Luis Ferrer - check out worked smoothly - thanks More
by Pgeraldson
Employees Worked With
December 03, 2021
Work with Dan. Help with Rav4, in a very tough market of car buying. Thank you. car buying. Thank you. More
by kurtmaltby4
Employees Worked With
December 01, 2021
BELLA MULOSMANI HAS THE "IT" FACTOR: COURTEOUS, PERSONABLE, COMMUNICATOR AND WHEN TALKING, LOOKS YOU IN THE EYES. WHEN SERVICING YOUR CAR, MAKE AN APPOINTMENT WITH HER! TOM T. PERSONABLE, COMMUNICATOR AND WHEN TALKING, LOOKS YOU IN THE EYES. WHEN SERVICING YOUR CAR, MAKE AN APPOINTMENT WITH HER! TOM T. More
by TEETOM
Employees Worked With
BELLA MULOSMANI
December 01, 2021
Very unusual selling practices, very stressful with their team reconfiguring the math just to get a sale that day. Doesn’t offer that same deal the next day. Should only work with finance office for the f team reconfiguring the math just to get a sale that day. Doesn’t offer that same deal the next day. Should only work with finance office for the facts on any transaction. More
by plantlady53_16
