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Toyota of Brookfield
Brookfield, WI
2,760 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,760 reviews
February 21, 2025
He absolutely tried to take advantage of my age and gender when I went to buy a RAV4 in 2021. He was not transparent about add ons or price at all. I would never go back to him or this dealership gender when I went to buy a RAV4 in 2021. He was not transparent about add ons or price at all. I would never go back to him or this dealership More
by Btom
Employees Worked With
Gil Esquivel
February 20, 2025
I have owned many makes and models and had service at several different dealerships but this was the best experience yet. Tyler provided the best service and carefully explained work to be performed. Tha several different dealerships but this was the best experience yet. Tyler provided the best service and carefully explained work to be performed. Thank you Tyler More
by Horst and Mary
Employees Worked With
Tyler
February 17, 2025
Service Advisor Coley Kuntz provided me with the best customer service I have ever experienced. I won’t consider doing business with anyone else. A+ all the way. customer service I have ever experienced. I won’t consider doing business with anyone else. A+ all the way. More
by Scottwis
Employees Worked With
Coley Kuntz
February 13, 2025
When I stopped by without an appointment for unexpected service work, Coley Kuntz got me in and had the techs take care of the problem in no time. She knows how to treat a customer. Coley is my go to for service work, Coley Kuntz got me in and had the techs take care of the problem in no time. She knows how to treat a customer. Coley is my go to for my 4 runner and my wife's RAV 4. She always looks for ways to save $, and is the definition of customer of service. More
by Tim
Employees Worked With
Coley Kuntz
February 12, 2025
Have been going to this dealership for service on my Highlander for the past 2 1/2 years. My service rep, Bri, is always super responsive, transparent, and knowledgeable. Would highly recommend! Highlander for the past 2 1/2 years. My service rep, Bri, is always super responsive, transparent, and knowledgeable. Would highly recommend! More
by Rachel Anderson
Employees Worked With
February 12, 2025
Zac Reed recently took care of my Camry service at BrookfieldToyota. Kudos Zac. I was very satisfied with your assistance. You answered all my questions and I got out in a timely manner BrookfieldToyota. Kudos Zac. I was very satisfied with your assistance. You answered all my questions and I got out in a timely manner More
by Sedan
Employees Worked With
February 12, 2025
Coley was very helpful regarding my vehicle service. I had more maintenance items due than I was anticipating and she gave me a discount to help alleviate some of the cost. She was very responsive. I had more maintenance items due than I was anticipating and she gave me a discount to help alleviate some of the cost. She was very responsive. More
by steigenbergerkelli
Employees Worked With
Coley in Service
February 11, 2025
Joe was helpful in finding me the exact car that fit our family’s needs. He kept us updated throughout the vehicle search and process. We were able to get everything we wanted in a vehicle. Joe was great family’s needs. He kept us updated throughout the vehicle search and process. We were able to get everything we wanted in a vehicle. Joe was great to work with!!! More
by Rachelarnold6
Employees Worked With
Joseph Fedder
February 10, 2025
My service advisor, Tyler Stanley, was excellent. From his pre-appointment call to verify what I needed done in the appointment, To his accurate time estimate of how long it would take, to his keepin From his pre-appointment call to verify what I needed done in the appointment, To his accurate time estimate of how long it would take, to his keeping me updated during the two hours, and to his professional and thorough explanation of the two recall/warranty repairs. When an unexpected wiring harness corrosion issue was discovered (the reason the AM radio had stopped working), Tyler explained the situation well and assured me that the costly repair was covered by Toyota under its support program for that issue. Tyler has great professionalism and interpersonal skills, and I felt that he valued me as a customer and responded to my Questions and concerns. He took the lead to help me get the follow up appointment scheduled & A Toyota provided rental for the 6 to 7 hours that the two recall repairs will take. Again, Tyler‘s professionalism, responsiveness, and empathy made my customer service experience A positive, versus what could easily have been a very negative interaction. My thanks to Tyler and I look forward to seeing him in a week and a half at the next appointment for the repairs. More
by Karina in WI
Employees Worked With
Service Associate Tyler Stanley
